Moe's Southwest Grill

3409 Erie Blvd E, Syracuse
(315) 446-2421

Recent Reviews

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The king DIOS

Excellent variety and services, good attention

Kid-friendliness: Yeah

Wheelchair accessibility: Yes1

Atmosphere: 5

Food: 5

Service: 5

Vincent Trichilo

The food was just okay.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Homewrecker

Jamie E

Place was dirty , smelled unclean and the food gave my son food poisoning on his school break. The guacamole was crusted over dark brown. The salsa was warm and smelled off, two bites and we packed up and left after a visit to the bathroom! We Threw the food in the trash . $33 down the drain.

Ps I didn’t ask for a refund because I have anxiety about confrontation ! And my son needed to leave quickly he was so sick . 🤢

Atmosphere: 1

Food: 1

Service: 2

Tom Selmont

Classic Moe's! Way better than chipotle and similar

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl

Jordan Hunter

Nasty 🤮🤮🤢.... Wouldn't highlihhty recommend... Food be all dry never fresh... 0/100

Atmosphere: 1

Food: 1

Service: 1

Carol Emmons

It’s Moe’s they are all about the same.. this location seems to have more issues with the soda station than others I have been to.. the app scanning for the coupons is not the best.. I was going to use 20$ treating my husband.. and they said it wouldn’t work so we paid for them with our credit card and a few weeks later I noticed that they took the 20$ and I emailed and they said basically they wouldn’t be able to do anything for me once they are gone..

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bowl

Paula Combs

Just ordered to pick up; no salsa in the side, no sour cream on the side, no queso, that I paid 4.99 for!!! I never get fast food, and this is why

Atmosphere: 2

Food: 1

Service: 1

Aubrey DeVeau

Terrible experience and I do not recommend doing an online or door dash order from this location.

We did a mobile order and showed up at the time that it was supposed to be ready. Asked for the order, cashier said she’d check on it. Waited 15 minutes. Went up to check on order and she asked the kid on the line about the order. He was just standing there not helping any customer or making anything and he said “no I haven’t started it.” Then did nothing, just stood there. 5 more minutes passed. We decided since so many people had made it through line we might as well get in line. They still hadn’t started the order so when it came our turn we asked for a refund. 30 minutes had elapsed since we arrived. Two managers came from the back once we asked for a refund, and they “tried” to help with the mobile orders that had severely backed up. The general manager was trying to figure out the system to give us a refund, by time she gave up, our food was ready and handed to us without the queso we ordered and no apology. The manager gave us her word that she would refund us and figure it out and that we could leave. We took her name and a written note that she would refund us. We did receive a refund. Food was subpar and not worth the 45 minute wait. Will not be returning.

zayn

workers r ghetto and line takes forever and they have mad attitude about having to wrap a burrito that has a lot of stuff in it. don’t work there if u wanna complain about doing ur job. food was ok tho

Shawn G

It’s not the moe’s you knew. Ever since the rebrand it’s been disappointing. The ingredients have changed in quality and there’s less ingredients as a whole to choose from. For example. The grilled onions are now mixed with the peppers. The tomatoes are now pico de gallo style. It’s just so cut and dry now, you can see they’re trying to be like chipotle. The bowls are smaller now. Of course inflation has hit big here as well. Moe’s Monday is now 9.99. (Used to be $5) I know a lot of this is out of the employees control and is probably bad corporate/owner decision making. Overall it’s still not a bad place to eat but it’s certainly not the moe’s I knew.

no

I'm just gonna say a couple of things.. This happen about a couple days ago I would like to say, but regardless, For a place that values "hospitality" but the distract manager is full on making another possible new hire feel bad and put through all the effort to make a scene in the restaurant all because she got offended over the poor girl calling her sweetheart said enough about this place... I never have rolled my eyes more to hear that. Restaurants will act high and mighty about hospitality and promote it but will treat their staff or possible staff like garbage .

Very unfortunate I had to be in that booth behind that and having to hear the distract manager be condescending with this young lady all because she felt some type of way when the young lady was trying to be nice, by the tone and smile you can see her intent clearly and the distract manager comes back all snippy to her same booth to boast about how she owns 12 stores and she doesn't need someone like her calling her sweetheart and that she has a name, and if any of you were seeing this situation, You'd possibly be, bewildered too.

Shame on yall. Sucks that you guys have good food, but it's clear your distract manager does not care for other people or has the empathy trait, so good luck. I hope that poor girl gets a job elsewhere.

I am 50 years old and not once when a young person called me sweetheart who clearly has worked in food service prior, they don't mean anything bad by it, If you all are super controlling about basic kindness. I can only imagine how you treat your workers in that kitchen:

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Quesadilla

Zachariah Kohanski

Store locked up early before several hours of closing time on Sunday at 12:46 and their was people inside eating

Isabella Solazzo

Very clean and very nice employees! Food was amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Quesadilla

Ali Loomis

Great customer service!

Atmosphere: 5

Food: 5

Service: 5

Derek (Derrrek)

This Moes stinks on a level that is almost impressive. So far I have ordered for Door Dash delivery here 4 times, because apparently I like misery. 3 of the 4 times I have ordered a cup of queso and not received it once. Two separate times I ordered a home wrecker, and a stacker but received a bowl instead — however, one of those times they managed to get the cup of queso in the bag. I guess I thought I was rooting for the underdog to pull off this impossible task I was asking of them to make food remotely properly, or at least put food into a bag. I can’t even blame the Door Dash driver because it turns out the receipt is correct with what I ordered, they just purposely ignore it. I can highly recommend this place if you enjoy food service that excels at being terrible.

Food: 3

Service: 1

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