I have been a DoorDash driver for Panera Bread at Destiny USA many times and have always encountered polite, professional, and welcoming employees—until my experience on the evening of March 4th.
I arrived at 7:32 PM to pick up a delivery from another food vendor in the food court and briefly stepped into Panera to use the restroom. The door was open, the lights were on, and nothing indicated the store was closed. As I exited the restroom and walked toward the door, I was shocked when a short, dark-haired employee began yelling at me aggressively, shouting, “We are closed! Get out!” in an unprofessional and demeaning tone.
I remained calm and tried to explain that the door was open, that I regularly deliver for Panera, and that I was simply leaving. Instead of listening, she escalated the situation, continuing to shout, “Get out, or I’m calling security!” Her reaction was completely uncalled for.
A second employee behind the counter, in stark contrast, was polite and professional, simply saying, “Please leave.” That’s exactly what I was already doing. However, I stopped to request a manager to file a complaint about the first employee’s unacceptable behavior. Shockingly, she claimed to be the manager and refused to provide her name.
What makes this even more disappointing is that my wife works for a well-known real estate firm that frequently orders catering from Panera Bread, and I work for a large financial firm that also relies on Panera for special occasions and corporate events. Given how much business we bring to Panera, it’s unacceptable to be treated with such disrespect and hostility.
I have never experienced such rude and irrational behavior from a Panera employee. Unless this situation is properly addressed and corrective action is taken, I will not be returning, and I will strongly reconsider recommending Panera for catering orders at both my wife’s real estate company and my financial firm.
This was unbelievable, and I plan to escalate this to corporate. I also took a photo after she shut me out as I was leaving.
Panera, this is unacceptable customer service, and I hope you take action to ensure this doesn’t happen to others. I couldn’t snap the front foto but you can figure out who she is based on the shoes she’s wearing I took this pic as she rushed me out the door while screaming at me like I was some kind of piece of trash for simply using the restroom for 30 seconds. I really hope this gets the attention this deserves.
Atmosphere: 1
Food: 1
Service: 1
Ivan Casler
The food was really great the employees were very kind they got me in my food very quickly and efficiently and it overall tasted amazing that atmosphere was clean and I didn't see any dirtiness or anything like that I really liked it would definitely recommend and would visit again
Racial discrimination—I experienced unfair treatment when I went to pick up my order.
Atmosphere: 4
Food: 5
Service: 1
Seth Bogoniewski
Not the best. Every time I have to ask for my drink (rapid pick up), it's never ready even 10+ minutes early. They also close more than 30 minutes early all the time which is super frustrating with the sip pass because I can't get my drink but I can't go somewhere else for another 2 hours... and by then everywhere is closed
Atmosphere: 4
Food: 5
Service: 3
Laurie Egerter
fresh salads and soups
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2
Kayla Bertollini
Went to grab some lunch after shopping, they were out of all of the sides, breads, avocados. The person who made the sandwich I got should be disgusted. Who would eat something that looks like this?? Absolutely terrible I would rate this place a zero if I could. The lady who made our food slammed our bag on the counter, and all of the people making the food were loud and obnoxious.
Atmosphere: 1
Food: 1
Service: 1
Matthew Starr
This Panera is my favorite one. The staff is so friendly and helpful. They are always available to help you with your order and to answer any questions you may have about the food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse BBQ Chicken Sandwich, Mac & Cheese
Leah Evans
I went here with my family just hoping to be able to sit, relax, and eat after shopping. I used the kiosk to order our food and was VERY specific as to my needs because of a food allergy. When it came time to get my food I realized I didn’t get my bread bowl so I went back to the counter. When I, very nicely, requested the bowl, it was slid across the dirty counter to me unwrapped. I refused the bowl stating that I had an allergy and went back to my table where I then noticed that my entire order was wrong. I took it back where they switched it to what was supposed to be mine and even in that bag was the complete wrong sandwich for my child. Coming from someone who has literally done this job and managed people doing this job, I have never seen such a lack of quality control. The only thing they did right was give me a refund. Do better Panera.
We eat here once every couple of months. Sometimes it's great and sometimes, it's not. Last two salads I have ordered have been all stems and the roots. Kind of weird.
Vegetarian options: The Mediterranean sandwich is pretty good. Loaded with veggies and feta.
Atmosphere: 4
Food: 3
Service: 4
Robbie Starling
Great food and wonderful service
Vegetarian options: Have a wonderful variety
Dietary restrictions: I have varieties
Parking: The parking is wonderful it's free
Kid-friendliness: It's very nicest kid friendly
Wheelchair accessibility: Is wheelchair and accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roasted Turkey Apple & Cheddar Sandwich
Frost man1255
Man I'd love for this place to be open the hours it's advertised as for once. Sick of it
Norah Le
Food is great! And the staffs are very friendly and nice. Recommend brocoli and cheddar soup.
Atmosphere: 5
Food: 5
Service: 5
Lynn Sheaffer
Food is always fresh and area appears clean and comfortable. Well lit and a nice place if you want to read a book or meet up with a friend
I have been a DoorDash driver for Panera Bread at Destiny USA many times and have always encountered polite, professional, and welcoming employees—until my experience on the evening of March 4th.
I arrived at 7:32 PM to pick up a delivery from another food vendor in the food court and briefly stepped into Panera to use the restroom. The door was open, the lights were on, and nothing indicated the store was closed. As I exited the restroom and walked toward the door, I was shocked when a short, dark-haired employee began yelling at me aggressively, shouting, “We are closed! Get out!” in an unprofessional and demeaning tone.
I remained calm and tried to explain that the door was open, that I regularly deliver for Panera, and that I was simply leaving. Instead of listening, she escalated the situation, continuing to shout, “Get out, or I’m calling security!” Her reaction was completely uncalled for.
A second employee behind the counter, in stark contrast, was polite and professional, simply saying, “Please leave.” That’s exactly what I was already doing. However, I stopped to request a manager to file a complaint about the first employee’s unacceptable behavior. Shockingly, she claimed to be the manager and refused to provide her name.
What makes this even more disappointing is that my wife works for a well-known real estate firm that frequently orders catering from Panera Bread, and I work for a large financial firm that also relies on Panera for special occasions and corporate events. Given how much business we bring to Panera, it’s unacceptable to be treated with such disrespect and hostility.
I have never experienced such rude and irrational behavior from a Panera employee. Unless this situation is properly addressed and corrective action is taken, I will not be returning, and I will strongly reconsider recommending Panera for catering orders at both my wife’s real estate company and my financial firm.
This was unbelievable, and I plan to escalate this to corporate. I also took a photo after she shut me out as I was leaving.
Panera, this is unacceptable customer service, and I hope you take action to ensure this doesn’t happen to others. I couldn’t snap the front foto but you can figure out who she is based on the shoes she’s wearing I took this pic as she rushed me out the door while screaming at me like I was some kind of piece of trash for simply using the restroom for 30 seconds. I really hope this gets the attention this deserves.
Atmosphere: 1
Food: 1
Service: 1
The food was really great the employees were very kind they got me in my food very quickly and efficiently and it overall tasted amazing that atmosphere was clean and I didn't see any dirtiness or anything like that I really liked it would definitely recommend and would visit again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse BBQ Chicken Sandwich, Broccoli Cheddar Soup
Soup was good.
Atmosphere: 4
Food: 4
Service: 4
Racial discrimination—I experienced unfair treatment when I went to pick up my order.
Atmosphere: 4
Food: 5
Service: 1
Not the best. Every time I have to ask for my drink (rapid pick up), it's never ready even 10+ minutes early. They also close more than 30 minutes early all the time which is super frustrating with the sip pass because I can't get my drink but I can't go somewhere else for another 2 hours... and by then everywhere is closed
Atmosphere: 4
Food: 5
Service: 3
fresh salads and soups
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2
Went to grab some lunch after shopping, they were out of all of the sides, breads, avocados. The person who made the sandwich I got should be disgusted. Who would eat something that looks like this?? Absolutely terrible I would rate this place a zero if I could. The lady who made our food slammed our bag on the counter, and all of the people making the food were loud and obnoxious.
Atmosphere: 1
Food: 1
Service: 1
This Panera is my favorite one. The staff is so friendly and helpful. They are always available to help you with your order and to answer any questions you may have about the food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse BBQ Chicken Sandwich, Mac & Cheese
I went here with my family just hoping to be able to sit, relax, and eat after shopping. I used the kiosk to order our food and was VERY specific as to my needs because of a food allergy. When it came time to get my food I realized I didn’t get my bread bowl so I went back to the counter. When I, very nicely, requested the bowl, it was slid across the dirty counter to me unwrapped. I refused the bowl stating that I had an allergy and went back to my table where I then noticed that my entire order was wrong. I took it back where they switched it to what was supposed to be mine and even in that bag was the complete wrong sandwich for my child. Coming from someone who has literally done this job and managed people doing this job, I have never seen such a lack of quality control. The only thing they did right was give me a refund. Do better Panera.
Atmosphere: 1
Food: 1
Service: 1
Good sandwiches ? so far, will return for more.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
We eat here once every couple of months. Sometimes it's great and sometimes, it's not. Last two salads I have ordered have been all stems and the roots. Kind of weird.
Vegetarian options: The Mediterranean sandwich is pretty good. Loaded with veggies and feta.
Atmosphere: 4
Food: 3
Service: 4
Great food and wonderful service
Vegetarian options: Have a wonderful variety
Dietary restrictions: I have varieties
Parking: The parking is wonderful it's free
Kid-friendliness: It's very nicest kid friendly
Wheelchair accessibility: Is wheelchair and accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roasted Turkey Apple & Cheddar Sandwich
Man I'd love for this place to be open the hours it's advertised as for once.
Sick of it
Food is great! And the staffs are very friendly and nice. Recommend brocoli and cheddar soup.
Atmosphere: 5
Food: 5
Service: 5
Food is always fresh and area appears clean and comfortable. Well lit and a nice
place if you want to read a book or meet up with a friend
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Broccoli Cheddar Soup
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