Where do I start, they use DoorDash with these unprofessional and corrupt drivers, either the food is stolen (said delivered) or arrived with dog hairs on it. They tell you wait 20-30 minutes to call about undelivered order and yet they close within that time frame. We went to pick up our food and it was still made incorrectly and the workers like to rush and not care. Yes, we do tip; which is a waste of our money.
I do not recommend this location to my enemy.
Atmosphere: 1
Food: 1
Service: 1
Ed DeVaul
We love our Shaq-A-Roni pizza… but had a terrible experience this time around. Our pizza we picked up and it came as you see. Looks like someone got hungry behind the senses. We called asking for a refund but would only credit us with an another pizza after driving all the way there. He said it was caught in a pizza machine and he “checked” the cameras. I called back to follow up on why they cannot give us a refund. The manager didn’t even introduce himself on the call and stated he’s already dealt with this situation yelling at me irritated when I was just trying to have a conversation for him to hang up on me. After all this frustration and trying the pizza, we ordered it well done it was undercooked. We unfortunately will be giving our business elsewhere going forward.
Atmosphere: 1
Food: 1
Service: 1
Melissa Childers
Hit the spot. So good, wish we had one in Utica.
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Breadsticks, Papa John's, The Works Pizza
Dakota Jewell
My household probably orders from here at least once a month and gotta say, never disappoints. Orders are always done super quick and are a great value for what you are getting. Service is awesome too.
We greatly appreciate the easy and quick dinner nights y'all provide!
Atmosphere: 4
Food: 4
Service: 4
Frank Guelli
Great staff,! Very impressed
Atmosphere: 5
Food: 3
Service: 5
Jessica Ferguson
Pizza and wings always excellent and ready when I get there even when they are slammed staff is always friendly.
Dietary restrictions: I love the gluten free pizza option and it actually taste good and never have had any cross contamination issues either
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Cheese Pizza, Wings
Emily Wilson
Pizza always hot. I never hadn't t oqait a hour like other places. Friendly staff 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Chicken Wings
Ebonie S
Had a small problem with an order, but the manager was super helpful and resolved the problem like a rockstar. We had a pretty big order. The staff members completed the order quickly and were friendly and laid back. 10 out of 10 service and will be back again! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Brian Belcher
Great pizza for the price
Atmosphere: 5
Food: 5
Service: 5
Mariaaa _lynnn
I had the best experience at this papa John’s , great service from Breona , she was so great I will be going back there ,great fresh food !!!
Ordered online. Was ready when I got there. Food was delicious ?. Staff was very polite.
Atmosphere: 5
Food: 5
Service: 5
Glenn Thompson
I tend to be labeled by others as pretentious, picky, difficult to please, etc. That being said I have tried every small business and chain pizza place in Syracuse. This Papa Johns on James Street in the Eastwood area provides the best and most consistent pizza and quality of service, hands down. The staff is friendly, professional, and efficient to the point where I can order from the parking lot at Syracuse University and it's ready by the time I get there. Even if I've forgotten to eat for 40 hours, it's late at night, or my pain is so significant I can barely consider eating, I know I can order from here, pick it up quickly and know I will be well fed from a very kind group of people.
Things to know/consider: order ahead (using the app is incredibly easy), know that there is limited tall counter style seating, this is very much a takeaway centric location. They have bottled drinks. They do have slices but I have always ordered a full pizza so prices and details on that ¯\_(ツ)_/¯ but they are always busy so the turnover is quick.
My only gripe to no fault of the owners/employees is the other customers and contract delivery drivers(UberEats, doordash, etc.) that park in the handicapped spots, as it can be legitimately difficult for me to get into the shop. That being said the staff has on more than one occasion run the food out to me which I sincerely appreciate.
I highly recommend this location for all your pizza needs.
Parking: Parking can be tricky at times as the lot is small and services Papa Johns and Dunkin. Some locals do try and cut through the lot to avoid the intersection. Contract drivers and customers frequently lack consideration to handicapped parking restrictions.
Wheelchair accessibility: It can be difficult when customers or contract drivers park either in the handicapped parking or the striped lines, but the employees tend to get people in and out quickly so no one is there too long. But the lack of consideration for HC parking is intense, a cop could get their quota quickly, but the overall small lot size exacerbates this, you'll find it on par (relative to lot size) with any other lot in Syracuse with HC parking violators.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side, Extra Cheese Pizza, Breadsticks, Papa John's
I order take out and literally got food poisoning the next day. I don't know whos the degenerate was that did it to me but there will be a lawsuit unless they resign. The pizza was made on Monday the 5th 2024 at 9:00pm. Your days are numbered
Where do I start, they use DoorDash with these unprofessional and corrupt drivers, either the food is stolen (said delivered) or arrived with dog hairs on it. They tell you wait 20-30 minutes to call about undelivered order and yet they close within that time frame. We went to pick up our food and it was still made incorrectly and the workers like to rush and not care. Yes, we do tip; which is a waste of our money.
I do not recommend this location to my enemy.
Atmosphere: 1
Food: 1
Service: 1
We love our Shaq-A-Roni pizza… but had a terrible experience this time around. Our pizza we picked up and it came as you see. Looks like someone got hungry behind the senses. We called asking for a refund but would only credit us with an another pizza after driving all the way there. He said it was caught in a pizza machine and he “checked” the cameras. I called back to follow up on why they cannot give us a refund. The manager didn’t even introduce himself on the call and stated he’s already dealt with this situation yelling at me irritated when I was just trying to have a conversation for him to hang up on me. After all this frustration and trying the pizza, we ordered it well done it was undercooked. We unfortunately will be giving our business elsewhere going forward.
Atmosphere: 1
Food: 1
Service: 1
Hit the spot. So good, wish we had one in Utica.
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Breadsticks, Papa John's, The Works Pizza
My household probably orders from here at least once a month and gotta say, never disappoints. Orders are always done super quick and are a great value for what you are getting. Service is awesome too.
We greatly appreciate the easy and quick dinner nights y'all provide!
Atmosphere: 4
Food: 4
Service: 4
Great staff,! Very impressed
Atmosphere: 5
Food: 3
Service: 5
Pizza and wings always excellent and ready when I get there even when they are slammed staff is always friendly.
Dietary restrictions: I love the gluten free pizza option and it actually taste good and never have had any cross contamination issues either
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Cheese Pizza, Wings
Pizza always hot. I never hadn't t oqait a hour like other places. Friendly staff 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Chicken Wings
Had a small problem with an order, but the manager was super helpful and resolved the problem like a rockstar. We had a pretty big order. The staff members completed the order quickly and were friendly and laid back. 10 out of 10 service and will be back again! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Great pizza for the price
Atmosphere: 5
Food: 5
Service: 5
I had the best experience at this papa John’s , great service from Breona , she was so great I will be going back there ,great fresh food !!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered online. Was ready when I got there. Food was delicious ?. Staff was very polite.
Atmosphere: 5
Food: 5
Service: 5
I tend to be labeled by others as pretentious, picky, difficult to please, etc. That being said I have tried every small business and chain pizza place in Syracuse. This Papa Johns on James Street in the Eastwood area provides the best and most consistent pizza and quality of service, hands down. The staff is friendly, professional, and efficient to the point where I can order from the parking lot at Syracuse University and it's ready by the time I get there. Even if I've forgotten to eat for 40 hours, it's late at night, or my pain is so significant I can barely consider eating, I know I can order from here, pick it up quickly and know I will be well fed from a very kind group of people.
Things to know/consider: order ahead (using the app is incredibly easy), know that there is limited tall counter style seating, this is very much a takeaway centric location. They have bottled drinks. They do have slices but I have always ordered a full pizza so prices and details on that ¯\_(ツ)_/¯ but they are always busy so the turnover is quick.
My only gripe to no fault of the owners/employees is the other customers and contract delivery drivers(UberEats, doordash, etc.) that park in the handicapped spots, as it can be legitimately difficult for me to get into the shop. That being said the staff has on more than one occasion run the food out to me which I sincerely appreciate.
I highly recommend this location for all your pizza needs.
Parking: Parking can be tricky at times as the lot is small and services Papa Johns and Dunkin. Some locals do try and cut through the lot to avoid the intersection. Contract drivers and customers frequently lack consideration to handicapped parking restrictions.
Wheelchair accessibility: It can be difficult when customers or contract drivers park either in the handicapped parking or the striped lines, but the employees tend to get people in and out quickly so no one is there too long. But the lack of consideration for HC parking is intense, a cop could get their quota quickly, but the overall small lot size exacerbates this, you'll find it on par (relative to lot size) with any other lot in Syracuse with HC parking violators.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side, Extra Cheese Pizza, Breadsticks, Papa John's
Tuesdays are $1 slices.
Atmosphere: 3
Food: 4
Service: 5
Customer service was excellent food was delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Parmesan Breadsticks, Dipping Sauce, Breadsticks, Wings, Papa John's, Ultimate Pepperoni Fiery Buffalo Chicken
I order take out and literally got food poisoning the next day. I don't know whos the degenerate was that did it to me but there will be a lawsuit unless they resign. The pizza was made on Monday the 5th 2024 at 9:00pm. Your days are numbered
Atmosphere: 1
Food: 1
Service: 1
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