That quesadilla for breakfast was to die for. Great place!
Atmosphere: 5
Food: 5
Service: 5
Seth Harrison
Despite being the lone diner I gave Rachel’s five stars for “Atmosphere” as it is my preferred dining style ;) My server (Beth) was very friendly and engaging. However, the focal point of my experience was the Rueben! Corned beef stacked high and drenched in Russian dressing, this beautiful mess oozed melted Swiss and ‘kraut from all sides. The bread had a nice texture and was perfectly toasted though it struggled to hold it all together. As a side I chose the sweet potato fries and was thoroughly impressed. Washed down with an Athletic Brewing Co NA IPA this made for a perfect early lunch.5/5 would eat again.
Atmosphere: 5
Food: 5
Service: 5
Beautiful T.
No service at all! Very disappointed by using the brand name Sheraton. Our guests were moved from one table to another table simply because they did not order drinks. That was the only service we were given in the whole meal.
Greg Hernandez
Located in the Syracuse University Sheraton, Rachel's is a terrific restaurant for all your meals. Plus, the staff is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home Fries
TIM HOWES
Staying at the hotel. Decided to order food here even though the ratings were a bit low. I’m glad I did. Service from the host and bartender were friendly, fast and genuine. Food was also good and reasonable (especially for a hotel restaurant). I’ve stayed at this hotel quite a few times and will definitely eat here again. Wish I had tried it before!
Andrew
Is this not called citrus or sitrus? Either way it’s the restaurant in the hotel. We had breakfast there on two occasions and the food was surprisingly delicious. Coffee was good. The hotel bar was average, not very good at mixed drinks. No drink menu with mixed drink offers. I’d pass on the bar unless it’s easy because you are staying at the hotel.
Pete Tedeschi
Food and drink were great. Associates were very attentive and friendly. Will returnDietary restrictions: They are excellent for catering to allergy needs
Mellivora Capensis
Brunch was ok...
Scott Williams
Expensive breakfast $$$
Michele
The food is mediocre. The customer service isn’t great, except for Sarah! Sarah is wonderful!
I tried the burger and it was very good!Quite place, so it is good to have a formal conversation with people.
252jan253
We were staying in the hotel where this restaurant is located. We tried to eat dinner there before the Paul McCartney concert. It was packed. We even went early. We found a seat and the quite frazzled waitress said twice she’d be right with us. Well, after 25 minutes we left! Totally ridiculous! I know things are bad now in the restaurant industry, but when you expected a lot of people in town for a concert, get more waitresses on! Restaurant definitely needs more organization.
Miru-chan
It's located inside of Sheraton Hotel. Chicken Avocado Wrap was very good! It comes with a choice of fries or potato chip!
Cassie C.
My lunch here was pretty good. Our waitress was friendly the entire time and our food came out in a decent time during their lunch rush. For a restaurant within a hotel I thoroughly enjoyed my meal here. Don't forget to order dessert; their chocolate cake is HUGE!
YGO Timbs
My family and I came here for their annual Mother’s Day brunch years ago and it was great! Unfortunately, that experience did not replicate itself. The food this time around was subpar. The omelette station with a nice young lady by the name of Cassandra was amazing and the desserts were good. The very worst part was that they were seating all of the black patrons in a room in the back of the restaurant! We were horrified to see the scene when we arrived and will not be returning!
That quesadilla for breakfast was to die for. Great place!
Atmosphere: 5
Food: 5
Service: 5
Despite being the lone diner I gave Rachel’s five stars for “Atmosphere” as it is my preferred dining style ;) My server (Beth) was very friendly and engaging. However, the focal point of my experience was the Rueben! Corned beef stacked high and drenched in Russian dressing, this beautiful mess oozed melted Swiss and ‘kraut from all sides. The bread had a nice texture and was perfectly toasted though it struggled to hold it all together. As a side I chose the sweet potato fries and was thoroughly impressed. Washed down with an Athletic Brewing Co NA IPA this made for a perfect early lunch.5/5 would eat again.
Atmosphere: 5
Food: 5
Service: 5
No service at all! Very disappointed by using the brand name Sheraton. Our guests were moved from one table to another table simply because they did not order drinks. That was the only service we were given in the whole meal.
Located in the Syracuse University Sheraton, Rachel's is a terrific restaurant for all your meals. Plus, the staff is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home Fries
Staying at the hotel. Decided to order food here even though the ratings were a bit low. I’m glad I did. Service from the host and bartender were friendly, fast and genuine. Food was also good and reasonable (especially for a hotel restaurant). I’ve stayed at this hotel quite a few times and will definitely eat here again. Wish I had tried it before!
Is this not called citrus or sitrus? Either way it’s the restaurant in the hotel. We had breakfast there on two occasions and the food was surprisingly delicious. Coffee was good. The hotel bar was average, not very good at mixed drinks. No drink menu with mixed drink offers. I’d pass on the bar unless it’s easy because you are staying at the hotel.
Food and drink were great. Associates were very attentive and friendly. Will returnDietary restrictions: They are excellent for catering to allergy needs
Brunch was ok...
Expensive breakfast $$$
The food is mediocre. The customer service isn’t great, except for Sarah! Sarah is wonderful!
Restaurantji Recommends
I tried the burger and it was very good!Quite place, so it is good to have a formal conversation with people.
We were staying in the hotel where this restaurant is located. We tried to eat dinner there before the Paul McCartney concert. It was packed. We even went early. We found a seat and the quite frazzled waitress said twice she’d be right with us. Well, after 25 minutes we left! Totally ridiculous! I know things are bad now in the restaurant industry, but when you expected a lot of people in town for a concert, get more waitresses on! Restaurant definitely needs more organization.
It's located inside of Sheraton Hotel. Chicken Avocado Wrap was very good! It comes with a choice of fries or potato chip!
My lunch here was pretty good. Our waitress was friendly the entire time and our food came out in a decent time during their lunch rush. For a restaurant within a hotel I thoroughly enjoyed my meal here. Don't forget to order dessert; their chocolate cake is HUGE!
My family and I came here for their annual Mother’s Day brunch years ago and it was great! Unfortunately, that experience did not replicate itself. The food this time around was subpar. The omelette station with a nice young lady by the name of Cassandra was amazing and the desserts were good. The very worst part was that they were seating all of the black patrons in a room in the back of the restaurant! We were horrified to see the scene when we arrived and will not be returning!