Shake Shack DeWitt
3275 Erie Blvd E, Syracuse
(315) 231-8967
Recent Reviews
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Meh... an employee walked past garbage that was on the floor.
Atmosphere: 1
Food: 5
Service: 1
Too expensive for quantity
Atmosphere: 3
Food: 3
Service: 3
Food is good I wish the burgers were a little burger for the price I’m paying but they are all packed with flavor. The variety of milk shakes is insane haven’t had a bad one yet
Atmosphere: 4
Food: 4
Service: 4
Great food
Atmosphere: 5
Food: 5
Service: 5
Delicious
Was going to place an order, but customer service really wasn’t too friendly. It was a lot of young kids working in there and the kitchen area was a disaster so maybe you guys need to improve in that area and with customer service. There was one young lady when I walked in with a friendly face and greeted me with a smile, but other than that, you guys need to work on your customer service and cleanliness.
Atmosphere: 1
Service: 1
Great burgers
Atmosphere: 5
Food: 5
Service: 5
Very expensive but the milkshakes are very good
Atmosphere: 5
Food: 3
Service: 5
I'd give the food 5 stars if I received my fries. Simple order, 2 burgers, 2 fries, 1 of those Korean and 2 shakes. Missing 1 fry, how does this happen, it's on the bag receipt. I won't be back, 50$ and a missing fry. Nope.
Atmosphere: 3
Food: 1
Service: 3
Overpriced!!! Quality of burgers and fries is so much better at a local deli / establishment. Just don’t bother.
Restaurantji Recommends
Food was great and service was good but the place was super busy and a lot of customers had nowhere to sit. It was also super loud inside.
Atmosphere: 2
Food: 5
Service: 5
First time at this location. Staff was great. Food was ok. Although my milkshake was delicious.
Atmosphere: 5
Food: 4
Service: 5
Bad timing as a bus of cheerleaders showed up! Friendly workers and juicy burgers.
Atmosphere: 4
Food: 5
Service: 4
Ordered shake, it took more than 30 minutes. Many staff, not efficient. Don’t recommend to come here during either lunch or dinner time.
Atmosphere: 3
Food: 4
Service: 1
Since it just opened, there is still a massive wait during dinner time, especially on the weekends. If you can, order online with the app a few hours in advance. They turn off online ordering when they get slammed. Even with the online order ahead, my order was 15+ minutes late.
Atmosphere: 5
Food: 5
Service: 5
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