i went to destiny usa mall after yearsss and wanted starbucks with my mom for her birthday that’s in a few days so we came for a treat. never in my life have i ever seen a rude miserable starbucks worker until today 💀 my mom is such a sweet woman and she wanted to buy me a drink, along with her boyfriend and herself. she was paying and her total came up to 20 something but 3 cents. she didn’t wanna break her 100 more so was grabbing pennys from the tip jar ( yes she knows that’s not okay but she stated she would never steal) she said she’d replace it with a quarter but the employee lashed out on her saying he won’t serve her and to leave the store before she could even tell him what she was doing. he made a scene causing her to ball her eyes out. she still wanted to get the drinks and paid anyway. the man excused his behavior “for working since 7am” it wasn’t even 6 at the time and im sorry but a 12 hour shift? i work in the food industry as well i deal with actual rude customers but my mom was NOT rude at all 12hr shifts and 50hr work weeks are normal to me except i treat every customer the same😂 if a customer was short a penny i’ll grab it from the tip jar myself. it gets the line going especially if i was working a double, they normally tip after that nice gesture anyways and it’s a penny!?!? the workers name was dream but acted like a nightmare. he definitely needs a training on customer service because that was the most unprofessional act i’ve encountered, the people around were uncomfortable as well and asked my mom if she was okay yet he couldn’t even look at her. i’m glad he was guilty at least, but he desperately needs to find another job if making drinks is his villain origin.
Atmosphere: 1
Food: 3
Service: 1
Md Omar Faruk Rakib
They are really good and friendly 😊
Atmosphere: 5
Food: 5
Service: 5
A M
My favorite place when I visit Syracuse, NY
Atmosphere: 5
Food: 5
Service: 5
Leah D
Nothing like Starbucks selling me a drink with expired milk in it.
Atmosphere: 1
Food: 1
Service: 2
JK
Just ordered from Door dash. Lemon loaf came looking like it's been broken or eaten and bag was unsealed.
Food: 1
AKLIMA AKTER
Good, loved it
Atmosphere: 5
Food: 4
Service: 4
Ángel Romero
A like this location and they always prepare my order to perfection.
Atmosphere: 4
Food: 5
Service: 5
Louis Hart
You would think their fighting a the war in Iraq the way they stress😂
Nopisari Cox
I ordered my drink used mobile app to avoid the line and when I asked the person if I can have ice water for my son she told me to go back to line, what is the point to used the mobil app if they told me to go back to line to get some ice water for my son, they need to have better customer service and not make big deal over some water, I'm not going to spend my money in this specific location anymore
The staff at this location has always been friendly and helpful ?
Atmosphere: 5
Food: 5
Service: 5
Grand Master Jonny Sun
I’d say it’s management, but a lot of the attitudes come from children who still live at home
Atmosphere: 1
Food: 5
Service: 1
Anna Craven
Kiasha (probably spelled it wrong) was amazing. Very sweet, knowledgeable and patient! My daughter ordered hers on her own and she was patient with her and explained how the points work. She is a very sweet girl who has a calming aura.
Atmosphere: 5
Food: 5
Service: 5
Lisa Wojcik
I love Starbucks and I don't think I've ever had a bad experience at any.
Hey, it's Starbs!
Atmosphere: 5
Food: 5
Service: 5
i went to destiny usa mall after yearsss and wanted starbucks with my mom for her birthday that’s in a few days so we came for a treat. never in my life have i ever seen a rude miserable starbucks worker until today 💀 my mom is such a sweet woman and she wanted to buy me a drink, along with her boyfriend and herself. she was paying and her total came up to 20 something but 3 cents. she didn’t wanna break her 100 more so was grabbing pennys from the tip jar ( yes she knows that’s not okay but she stated she would never steal) she said she’d replace it with a quarter but the employee lashed out on her saying he won’t serve her and to leave the store before she could even tell him what she was doing. he made a scene causing her to ball her eyes out. she still wanted to get the drinks and paid anyway. the man excused his behavior “for working since 7am” it wasn’t even 6 at the time and im sorry but a 12 hour shift? i work in the food industry as well i deal with actual rude customers but my mom was NOT rude at all 12hr shifts and 50hr work weeks are normal to me except i treat every customer the same😂 if a customer was short a penny i’ll grab it from the tip jar myself. it gets the line going especially if i was working a double, they normally tip after that nice gesture anyways and it’s a penny!?!? the workers name was dream but acted like a nightmare. he definitely needs a training on customer service because that was the most unprofessional act i’ve encountered, the people around were uncomfortable as well and asked my mom if she was okay yet he couldn’t even look at her. i’m glad he was guilty at least, but he desperately needs to find another job if making drinks is his villain origin.
Atmosphere: 1
Food: 3
Service: 1
They are really good and friendly 😊
Atmosphere: 5
Food: 5
Service: 5
My favorite place when I visit Syracuse, NY
Atmosphere: 5
Food: 5
Service: 5
Nothing like Starbucks selling me a drink with expired milk in it.
Atmosphere: 1
Food: 1
Service: 2
Just ordered from Door dash. Lemon loaf came looking like it's been broken or eaten and bag was unsealed.
Food: 1
Good, loved it
Atmosphere: 5
Food: 4
Service: 4
A like this location and they always prepare my order to perfection.
Atmosphere: 4
Food: 5
Service: 5
You would think their fighting a the war in Iraq the way they stress😂
I ordered my drink used mobile app to avoid the line and when I asked the person if I can have ice water for my son she told me to go back to line, what is the point to used the mobil app if they told me to go back to line to get some ice water for my son, they need to have better customer service and not make big deal over some water, I'm not going to spend my money in this specific location anymore
Atmosphere: 1
Service: 1
Restaurantji Recommends
The staff at this location has always been friendly and helpful ?
Atmosphere: 5
Food: 5
Service: 5
I’d say it’s management, but a lot of the attitudes come from children who still live at home
Atmosphere: 1
Food: 5
Service: 1
Kiasha (probably spelled it wrong) was amazing. Very sweet, knowledgeable and patient! My daughter ordered hers on her own and she was patient with her and explained how the points work. She is a very sweet girl who has a calming aura.
Atmosphere: 5
Food: 5
Service: 5
I love Starbucks and I don't think I've ever had a bad experience at any.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Decaf Pike Place Roast
Good but a lot of queue
Food: 4
Service: 5
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