Taco Bell
3500 W Genesee St, Syracuse
(315) 487-5409
Recent Reviews
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Ok I seriously never write reviews so this means a lot. I have been here before and haven’t always had the fastest service and last time I was in here the staff were not busy but it took forever to get my food like literally 35 minutes. Despite that, I think it’s the manager that made everything right. He is how customer service should be he is great. He refunded us and gave us more free food. I just went today and it took 2 minutes for my food and he said “it says medium Baja blast but you can just take a large”. There was no problems with my food but he still showed the decency. This is how fast food or any other food service like this should be. I don’t know his name but he clearly is making a difference and this isn’t the first time I’ve seen it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beefy Melt Burrito
My family and I showed up to what was supposed to be an open Taco Bell. We got to the drive thru and the lady said we are closed, might I add it's 10:50 pm and the drive thru is open until 2 am. Lady on the speaker was very rude and provided no explanation. I don't have a clue why someone would even be there to just turn away customers. Taco Bell pays for work not babysitting. So no food and a waste of my time and gas. Very disappointed with this store and their professionalism.
Atmosphere: 1
Service: 1
Employees fighting with customers at the window Using profanity, management Is encouraging it, Waited over a hour 15 minutes for mobile order. seven kids, on the food line doing absolutely nothing. Just talking and goofing off clearly no one wants to work here including the managers and that goes for any time, morning, night, day save yourself time, money and a headache
Atmosphere: 1
Food: 1
Service: 1
I used the drive thru and the lady that handled my order was extremely polite with a genuine kind attitude.
Atmosphere: 5
Food: 5
Service: 5
Drive thru is now door dash only
Atmosphere: 1
Food: 1
Service: 1
My boyfriend and I decided to stop by , it’s only midnight . I have never written a bad review but with our experience I wanted to ,not only did they take forever to take our order they were extremely rude and kept saying “yup anything else” when we had a fairly small order it was just unnecessary and then they order was completely wrong and we weren’t given a receipt so we just decided to take our loss , with thir attitudes we wouldn’t have gone back to complain anyways but come on you guys don’t close until 1..my boyfriend was supposed to get beef only he doesn’t eat beans and such and they gave us a chicken burrito ? And two bean burritos , I was supposed to get three supreme locos tacos and they gave me a plain crushed reg taco ..just gross
Atmosphere: 1
Food: 1
Service: 1
Stopped to get an order of the nuggets which are on their menu board. Got told their discontinued... but I can Google to see their available and could order them at the next available taco bell? Discontinued must mean something different to this location...
Probably the worst and slowest drive through to stay consistently slow for 5 years running. Surely not due to staff, they are fabulous but clearly they do not put enough people on because they don’t want to pay. Plan on waiting over 30min in the drive through every-time past 7pm. In the 5 years since I moved here it has not improved and they kept saying it is due to “covid” nah it’s due to your greed Taco Bell🤘
They don't greet you they just stare and keep do8ng what there doing. Very poor customer service
Dashers beware, I accepted the order 10 minutes before I got there and I waited an additional 30 minutes before my food came out. When I tried to get some avocado packets for the customer before I left I was told that they couldn't give out extra packets. Don't accept orders here!! Public, this is not a one time occurrence!
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Just letting management know that they make DoorDash drivers wait at intercom till order is done, this way they take less drive thru orders.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap, Nachos Grande, Cheesy Gordita Crunch, Chicken Quesadilla, Crunchwrap Supreme
Best taco bell in the area
Atmosphere: 5
Food: 5
Service: 5
Loved it
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheesy Gordita Crunch
Tired overpriced fast food
Atmosphere: 2
Food: 2
Service: 2
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