Tai Chi Bubble Tea - Syracuse

Stopped in on a cold snowy day, Ramen sounded good, walking distance from hotel. Counter employee was very friendly, place looked nice and comforting chill vibe. Ramen Tonkotsu with added chicken was not good. Hardly any flavor, chicken tasted like frozen out of a box breaded chicken that was microwave and over cooked. How can chicken be dry like jerky that is in a hot steamy liquid. Luckily, I was so damn hungry and cold I scarfed it down in, disappointment in every bite. Lastly, if I’m paying $15 for Ramen that is in a nice bowl and atmosphere, how come you can’t have a real ramen spoon or at least a real soup spoon. Maybe even a higher quality plastic spoon might have been better than some low quality take out plastic spoon. Felt like I was in a cafeteria eating a $3 bowl of Lipton cup o soup. I hate to leave bad reviews and rarely do, feel like a Karen, all just truth, but for a chain that has growing, not sure how, not a good experience or Ramen.

Atmosphere: 4

Food: 2

Service: 4

walked in, saw a rat, walked out.. 🤢

Drinks taste like water, don’t waste your money if you want good drinks. If you want a nice place to take pic it cute. Overall, service was bad. Drinks is bad. Wait time is long.

Atmosphere: 1

Food: 1

Service: 1

Delicious food and great service!

This is a staple for Doordash. They have the best spicy miso ramen. I love their bubble teas which are customizable and delicious! The macaroons are delicious. Love this place! One of my all-time favs!

Food: 5

Service: 5

Came here on a chill Sunday morning amd had a great spicy tuna poke bowl and thai
iced tea. Friendly service and healthy & clean food, thank you

Atmosphere: 5

Food: 5

Service: 5

So I went to Tai Chi Bubble Tea thinking I was about to have a cute little matcha moment… and it was literally the worst bubble tea I’ve ever had in my life. It tasted like straight water — no flavor, no sweetness, just nasty brownish-green liquid that looked like sewage runoff. I wish I was exaggerating.

We spent $45 total, and my drink was so bad I didn’t even touch it after the first sip. I went up to the counter, super polite, and said I wasn’t happy with my matcha and asked if they could fix it or swap it for something else. The guy wouldn’t even make eye contact and goes, “Not really anything I can do.” I said, “You can’t do anything? Not even trade it out?” and then the woman jumps in and says, “Matcha at bubble tea places usually tastes like grass,” and shrugs.

Sorry, but this didn’t taste like grass. It tasted like diarrhea water. It looked disgusting, completely separated, watery, and undrinkable. And when I tried to show them, they just stared at me like I was the problem. No apology, no remake, nothing.

It was 8pm on a Friday night and the place was empty. Now I know why. If this is how they treat customers, they’re lucky anyone walks in at all. Don’t waste your time or money here — unless you like your bubble tea tasting like pond water and being told that’s “just how it is.”

Atmosphere: 2

Food: 1

Service: 1

Went in twice and was ignored both times, with no one in the store ??

I had the beef ramen and green milk tea and omg it was so good. the seating area was also cozy and the service was great. highly recommend.

Ordered 2 taro milk teas with tapioca pearls, one with less sugar and one with regular. Could not figure out which one was which, both tasted watered down and both untasted spoiled and sour. I anticipate my body rejecting this since it feels like I have a brick in my stomach right now.

Food: 1

I live in Rochester NY and this is my favorite restaurant. I go to the one in college town or in Henrietta. The food is outstanding! I can have my rice bowls and teas any way I want them. The ingredients are always fresh and cold, and taste perfect!

Great food, service and atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Can take a bit to get your food if it’s crowded but it’s worth it IMO, giant sushi burritos and the potions are massive.

Atmosphere: 5

Food: 5

Service: 5

I visited your restaurant today as I have done many times before. I ordered a Ramen bowl and made specific requests to have certain ingredients removed due to dietary restrictions. When my food arrived it still contained multiple items I clearly asked to be left out.

What made matters worse is what I witnessed next. A staff member instructed the young woman at the counter to just pick the items out of the bowl and save them for the next order. That was completely unacceptable. I paid over twenty dollars for that meal and could not eat it.

I called the restaurant shortly after and while the young lady apologized twice she offered no real solution. She simply said it would be better next time and then hung up on me.

There will be no next time. I will never return. That level of customer service is unacceptable especially when it affects someone’s health. The food is not even worth the price when there are plenty of other places offering Ramen bowls at half the cost with far better service. You have lost a loyal customer.

Atmosphere: 3

Food: 1

Service: 1

Delicious!!! Definitely returning! Well done!