Texas Roadhouse
3143 Erie Blvd E, Syracuse
(315) 445-4086
Recent Reviews
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Be cool if when I order a country fried chicken for takeout with mashed potatoes I could get gravy for both items and not just one or the other
Atmosphere: 1
Food: 1
Service: 4
Great steaks
Atmosphere: 5
Food: 5
Service: 5
A pretty dang good spot and our waitress was great!
Server was grate
Atmosphere: 4
Food: 5
Service: 5
AMAZING experience here. hostess helped us light our friend’s birthday cake!!!! great staff
A friend and I came to this location as first time Canadians , Hanna our server was so sweet , the manager Jason brought us complimentary popular side dishes to try!
They both chatted with us for a bit and made our experience 5 stars! We will be back , thank you both 😁
Atmosphere: 5
Food: 5
Service: 5
We ordered to-go today at 5:30pm, and were told to pick the food up at 6pm. We get there at 6 and go up to the to-go window to get our food. We instantly received attitude from the woman at the window, and were told it wasn’t ready yet.
At 6:45 pm, 1 hour and 15 minutes after we ordered our food, and an extra 45 minutes sitting in the parking lot, we went back up to the window. We were given our food that “just came out” (the same woman’s words).
I drive back home (5 minute drive by the way), open the food- everything is half cold. The lettuce is warm, fries and blooming onion are soggy, dressings are warm. It’s hard to believe our order “just came out” when it feels like it’s been sitting at a table for an hour.
Want to waste your time and money and get attitude for it? Go to Texas Roadhouse on Erie Blvd E.
Atmosphere: 1
Food: 1
Service: 1
Good place
Atmosphere: 5
Food: 5
Service: 5
This used to be a pretty solid place. No longer. Poor quality, cold food.
Atmosphere: 2
Food: 2
Service: 3
Food was ok, salty, drinks where tasty, about a 20 to 30 min wait at opening due to shortage of staff, apparently they don’t run heat during the winter time froze the entire time we ate
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Wasn't horribly impressed with this restaurant. My wife and I had ordered steaks that were both over and under prepared. Was told an hour wait, and 2 hours later, we finally got a seat. Appetizer was never added to our order either. Thankfully, we weren't charged for the appetizer.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Mac & Cheese
The server was amazing
Atmosphere: 3
Food: 3
Service: 3
Starting off with mentioning this review has nothing to do with the food, food is phenomenal. The service is a disgrace to the restaurant industry. Starting off with the absolute B.S waiting list. I specifically joined online to avoid the chaos, went inside after i got the confirmation text, they claim my name wasn’t on there. (did this to several other parties as well) Ok whatever, i got on the list again and waited another 35 minutes. Finally once seated we noticed the AC was on and blowing freezing cold air onto us and the table next to us. Mentioned it to the server, again gave the benefit of the doubt. About half way through our meal the table next to us mentioned they have yet to receive any of their food not even an appetizer yet after sitting there for 30 minutes. Their server was M.I.A so we mentioned it to our server and she spoke to her manager and assured them the food would be out shortly. Another 15 minutes goes by and then 20 and finally at 8:57 (3 minutes before they close) the manager gets to their table and gives this B.S story on how the ticket must have been lost. Why didn’t the server notice their table had no food?! The manager never apologized to the clearly upset and hungry table. As a server it was extremely difficult to watch. Not an apology or a free appetizer or drinks was offered. Gordon Ramsey would have a field day with that kitchen nightmare.
Atmosphere: 4
Food: 5
Service: 1
First timers. Go for the bread quite point blank honestly...We ordered a burger, Roadkill & the herb roasted chicken. Everything overcooked- way over salted. The manager came over and suggested that next time we order, those are "two of the meals" that are heavily salted. Mind blown. Never going back. Waitress very sweet.
Atmosphere: 4
Food: 1
Service: 2
Steak was overdone. Took 45 min to get food after our salads. Children steak bites were " charcoal " and so dry. Applesauce was like water. The waiter was very good. The rolls were very good. 2nd time, we experienced bad food and too long of waiting for food. Two different locations. Will not try a third. Will instead drive the xtra miles for a Longhorn. Prices are too high to have to experience this.
Atmosphere: 3
Food: 2
Service: 3
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