The Cheesecake Factory
306 Hiawatha Blvd W Space J - 112, Syracuse
(315) 422-2559
Customers' Favorites
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Sweet Potato Fries
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Recent Reviews
Dined recently at The Cheesecake Factory during the busy holiday season and was incredibly impressed. Despite the high volume of customers, the service was remarkably quick and efficient. Our server was incredibly patient and attentive, making sure we had everything we needed throughout our meal. The food, as always, was absolutely fantastic. I enjoyed the deep-fried mac and cheese burger. And, of course, we couldn't resist indulging in a slice of their legendary peppermint...
Our waitstaff tried their best to help but the time the kitchen was backed up, no breadsticks, the burger was very undercooked and they forgot to bring a soda though it was on our bill.
Normally a pleasant experience, this time we made reservations. Shame on us for arriving early. They told us they'd check us in, but I never got a text, so twenty minutes or so later went up to ask if I should have gotten a text. I was told rather rudely they were going to help someone else first. When I tried to explain that I only wanted to verify our check in, I was told by a second person that since we'd arrived 30 minutes early, they were helping others first and...