Chipotle Mexican Grill

love chipotle but they keep this place disgusting ... and it's always like this owner manager is nonexistent

Most poorly run Chipotle in existence, with the most unprofessional, impolite, rude, standoffish employees.

Not only do they refuse to use the designated pickup shelf for mobile orders, but they also refuse to acknowledge your presence while you’re standing there waiting for one of them to just hand you the order you’re waiting for. They all just act like you’re totally invisible, while your order is packed and just sitting back there getting cold. There were also only 3 employees total. This location desperately needs a new manager who is able to schedule an adequate amount of employees at all times and can train these employees on the fundamentals of customer service. These employees who just ignore people were probably raised by parents who are just as disgustingly impolite and unfriendly.

My order was delivered via door dash. Needless to say, Chipotle Uniondale got my order wrong. I drove 10 minutes to the Uniondale location in hopes they would rectify the mistake. Instead I got the run around and the manager, Keiry would not do the right thing by re making my order correctly. He would not budge. He was rude and had zero people skills. How do you make someone a manger that cannot speak English, has zero customer service skills and does not admit to when his employees got the order wrong?!? I will never order from this establishment ever again. Mr. Mejia, the store manager gaslit me, was unprofessional, not to mention there was a language barrier and he needed his worker to translate for him. It's a shame that Chipotle doesn't stand behind their service. They took my money and I never received the correct order. I will NOT be eating at this establishment ever again. Shame on you Uniondale Chipotle.

Atmosphere: 1

Food: 1

Service: 1

Never go hungry again , 😋 great tasting food

Atmosphere: 4

Food: 5

Service: 4

The area where sodas are poured from the fountain is always messy. This has been my experience whether I arrived midday or close to closing. In addition there were no containers for takeout hot sauce.

Atmosphere: 2

Food: 3

Service: 3

Didn't even get to eat here because as I was waiting for someone to take my order I saw a a roach crawling around inside the display window where all the food is. Cleanliness is a definite issue if that's the first thing I'm seeing before I place an order. Customer service could use improvement as well since after they helped the customer in front of me I was the only one on line and no one acknowledged me even as I walked out. I could have brought the roach issue to their attention but didn't enjoy being ignored especially since I was literally the only customer. I understand they want to go home since it was 15 minutes to closing but still disappointed.

Tasty food, very clean and good service. The food portions are bigger than expected.

Atmosphere: 4

Food: 5

Service: 4

✌🏼✌🏼

Atmosphere: 2

Food: 4

Service: 1

Healthy food

Atmosphere: 5

Food: 5

Service: 5

The worst run chipotle on Long Island. It is a guaranteed 15+ minute wait every time you go in there. They have 1 person working during lunch time (the only hard worker in there) while the manager walks around with a scowl making himself look busy so he doesn’t actually have to do any work. Will never go back. Awful!

Atmosphere: 1

Food: 3

Service: 1

Gives bare minimum food multiple times to a grown ass man bruh (myself). Are we serious? 13$ meal for me to get bare minimum food like I’m a lil kid. Do a better job @chipotle employees

Food: 5

Service: 2

First time here and was delighted. Everything was fresh and ready to serve. Chips were salted which I enjoy. Upstairs seating was my fav.

Atmosphere: 5

Food: 5

Service: 5

I love chipotle but just like every other chain restaurant, they’re hit or miss. If I’ve never been to other chipotle’s I’d think this one was great but honestly I’ve had better, their food is still great nonetheless.

Please fill up the meat scoops. This is the only Chipotle that doesn't give you heaped meat portions.

Atmosphere: 4

Food: 3

Service: 4

I’m honestly disappointed with my experience at this Chipotle location. I usually enjoy coming to Chipotle for a quick, fresh meal, but this visit was far from pleasant. From the moment I walked in, it was clear that the place was poorly managed and lacked basic cleanliness. The floors were sticky, tables were covered in crumbs and spills, and even the counter area where the food is served looked messy and unorganized. It’s hard to feel comfortable eating when the atmosphere itself feels unsanitary.

The customer service was practically nonexistent. The employees seemed uninterested and rushed, with little to no acknowledgment of the customers waiting in line. When it was finally my turn to order, the person behind the counter barely spoke or made eye contact. There was no friendliness or effort to make the experience positive — just a quick assembly of ingredients and a dismissive attitude.

What made it worse was the appearance of the food. It didn’t look fresh at all — the rice was dry, the vegetables looked wilted, and the meat didn’t have that just-cooked quality Chipotle is usually known for. For a restaurant that promotes fresh and flavorful meals, this visit felt like the complete opposite.

Overall, this Chipotle location needs serious improvement in both cleanliness and customer service. Management should take more pride in maintaining a welcoming and sanitary environment because right now, it’s just not there. I’m giving two stars only because the brand itself is usually reliable, but this specific experience was a real disappointment and not one I’d want to repeat anytime soon.

Atmosphere: 1

Food: 2

Service: 1