Chipotle Mexican Grill

I was wondering why my total went up after using my rewards. When my code was scanned, it should have shown that the items weren’t added in the bag, and the cashier was supposed to ask me what the code was for. Instead, she ended up charging me for something else i didnt ask for😐. I know how this is supposed to work since I used to work at the Merrick location, so I realized right away it wasn’t handled correctly

Food is good but didn't have all the options I see in other Chipotle places. And again the overflowing trash is a Chipotle brand I guess. Very dirty. Again I still go there time to time because the food is good.

Atmosphere: 3

Food: 4

Service: 3

May favorite place

Atmosphere: 5

Food: 5

Service: 5

Super fast. I didn't eat the food I picked up for my children but everybody was very happy with the quality. Not a huge portion but just fine for the money.

Atmosphere: 3

Food: 3

Service: 4

Long wait bad service

I’m so disappointed cause i just wasted my money and im not coming back here no more this is the 3rd time i go there and the people are always rude. when you ask for extra food or something extra, they give you a little bit of amount and when you ask for more, they still give you a little bit of amount and it’s like don’t play games with me cause i’m here to spend my money and not only that the rice is not even cooked, It’s hard and cold and it’s just not cooked whatsoever.

Atmosphere: 3

Food: 1

Service: 2

Tiny portion sizes nowhere near 4 ounces. Have any one of you guys ever been given this much steak? Probably half that if you’re lucky.

The upstairs seating area was hot

Atmosphere: 3

Food: 3

Service: 4

Employees are overworked

Atmosphere: 2

Food: 3

Service: 2

Food was good! Service was alright. The tables were dirty but a girl was cleaning it!

Atmosphere: 3

Food: 4

Service: 4

Not worthy of 4 stars. Hire more people or improve your terrible service with the two you have working. Jesus.

Atmosphere: 4

Food: 3

Service: 1

The messed up my pick up order. We ordered a burrito and a bowl and they gave us 2 bowls. We ended up eating at the restaurant, and the floors were very dirty, and the garbage was overflowing. We sat there to pass time since we had another event to go to close by. I've been to other Chipotle's and had a better experience, so it was disappointing to see how unclean this one was.

Atmosphere: 1

Food: 1

Service: 2

Every time I order from this location they never have the food available it’s annoying and not coming here anymore

Atmosphere: 2

Food: 1

Service: 2

Great food, the dining area needed a little bit more care

Atmosphere: 5

Food: 5

Service: 5

The food here does what it needs to go but I just ordered here and had a very bad customer service experience: basically the kid just put the wrong meat in my bowl and refused to make me another one, heck he gave me an attitude about having to make me another bowl.T he other customers on line had to vouch for me; good thing because i didn’t want to cause a scene. but yes, hempstead chip, please reassess your how your staff handle issues.

Recommended dishes: Burrito Bowl