Bar here was miserable. Bar tender was rude. Bulliet bourbon on the rocks was 20$. Insane
Robert
The restaurant let me make a reservation at 2 PM. When I shut up, they said they were closed and put up the gate. The nice bartender said he would service at the bar. The food however, was frozen and re-warmed. It was frozen in the center. All the bread was absolutely slimy for the chicken focaccia. The fries were tasteless and greasy. You can tell that they don't make fresh food and it was not worth even half the price we paid. 
Chogtham Biharisingh
Nice location
Guilherme Mantovani
Actually, the food is what least matters in the restaurant. The service of Michelle is incredibly, always smiling, always ready to serve and very cautious in whatever you need. Her sympathy gonna give you the best service I ever had in New York. Congratulations to you Michelle and to the restaurant, for have this incredibly waitress.
TAMMY HARPER
The food is great, and the bar tender was very helpful ?
Ordered the Lobster Mac and Cheese carry out. Menu lists it as: Orecchiette pasta, butter poached lobster, cheese sauce. $26.
A good choice of pasta for this dish, but good lord was it overcooked. Mush, no bite left to it. Most appropriate comparison for the taste/quality would be frozen microwave dinner pasta, where it would rank between Banquet and Marie Callender's (the latter being better than what I received). The Marie Callender pasta would've had more bite left to it than this one.
The sauce was... Well, mystery cheese sauce, as advertised. It was fine, but needed something more for flavor...something like lobster maybe. Good luck finding it. As far as I could tell, there was ONLY leg meat in this dish, which I'd consider to be the scraps of a lobster. It's fine meat, but small and chewy compared to the desirable parts of lobster. There also just wasn't nearly enough of it. I'm guessing the leg meat of one lobster in total, which is a meager amount for the price and amount of pasta. I don't see any other lobster dishes on the menu, so I really have to wonder where all the better parts of the Lobster are going...maybe they order in frozen lobster leg by itself?
Additionally, carry out had a hidden surcharge or service fee of 20%. This wasn't posted anywhere and I only found out about it when paying.
Speaking of carry out, it is possible that the dish cooked inside the container. It was quite hot when I tried to take it out of the bag, and the container wasn't vented. But I spent all of 1-2 minutes from receiving it to getting to my room and opening it. Maybe it was prepped and sitting in the kitchen for a while before getting to me and it baked itself. Or maybe they just overcooked the pasta ?
I can't imagine the restaurant would get away with charging these prices if this was everyone's experience, so maybe I had bad luck. But I was hearing other grumblings of meals taking a long time to come out that night while I waited, so maybe something was up.
Staff were all great, from the bar, to the servers, to the concierge lounge. Even the manager I spoke to the next day to let know it didn't meet expectations. Everyone was honest and had great customer service skills.
Atmosphere: 4
Food: 1
Service: 5
eric j
Had a few drinks :
Bartender added a drink to bill we never had
They charge 20% extra for using a credit card - bartender never mentioned this
Drinks over priced without the extra charge
Would absolutely never return to this establishment.
Atmosphere: 1
Food: 1
Service: 1
Gwendolyn Ott
Everything I had was delicious which was the salmon dinner it melted in my mouth and my co worker tacos was the best and I must say our server was the best he was actually the bar tender but he served us he was such a pleasant person.
Atmosphere: 4
Food: 4
Service: 5
Alejandra Valdez
Ordered the chicken milanesa. It was $28 for just a piece of breaded chicken breast, a little bit of lettuce and tomatoes on top of it. They said it came with a side salad but it really was just like a topping on the chicken. Flavor was bland and did not taste fresh. I ordered it for take out and took to my room which was prepared fairly quickly in about 15 minutes.
Atmosphere: 3
Food: 1
Service: 4
Claretta Webb
Bernard is such a positive presence here. It’s lovely to see him every time I visit. Great service.
Bar here was miserable. Bar tender was rude. Bulliet bourbon on the rocks was 20$. Insane
The restaurant let me make a reservation at 2 PM. When I shut up, they said they were closed and put up the gate. The nice bartender said he would service at the bar. The food however, was frozen and re-warmed. It was frozen in the center. All the bread was absolutely slimy for the chicken focaccia. The fries were tasteless and greasy. You can tell that they don't make fresh food and it was not worth even half the price we paid. 
Nice location
Actually, the food is what least matters in the restaurant. The service of Michelle is incredibly, always smiling, always ready to serve and very cautious in whatever you need. Her sympathy gonna give you the best service I ever had in New York. Congratulations to you Michelle and to the restaurant, for have this incredibly waitress.
The food is great, and the bar tender was very helpful ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Grilled Chicken Sandwich, Sweet Potato Fries
Ordered the Lobster Mac and Cheese carry out. Menu lists it as: Orecchiette pasta, butter poached lobster, cheese sauce. $26.
A good choice of pasta for this dish, but good lord was it overcooked. Mush, no bite left to it. Most appropriate comparison for the taste/quality would be frozen microwave dinner pasta, where it would rank between Banquet and Marie Callender's (the latter being better than what I received). The Marie Callender pasta would've had more bite left to it than this one.
The sauce was... Well, mystery cheese sauce, as advertised. It was fine, but needed something more for flavor...something like lobster maybe. Good luck finding it. As far as I could tell, there was ONLY leg meat in this dish, which I'd consider to be the scraps of a lobster. It's fine meat, but small and chewy compared to the desirable parts of lobster. There also just wasn't nearly enough of it. I'm guessing the leg meat of one lobster in total, which is a meager amount for the price and amount of pasta. I don't see any other lobster dishes on the menu, so I really have to wonder where all the better parts of the Lobster are going...maybe they order in frozen lobster leg by itself?
Additionally, carry out had a hidden surcharge or service fee of 20%. This wasn't posted anywhere and I only found out about it when paying.
Speaking of carry out, it is possible that the dish cooked inside the container. It was quite hot when I tried to take it out of the bag, and the container wasn't vented. But I spent all of 1-2 minutes from receiving it to getting to my room and opening it. Maybe it was prepped and sitting in the kitchen for a while before getting to me and it baked itself. Or maybe they just overcooked the pasta ?
I can't imagine the restaurant would get away with charging these prices if this was everyone's experience, so maybe I had bad luck. But I was hearing other grumblings of meals taking a long time to come out that night while I waited, so maybe something was up.
Staff were all great, from the bar, to the servers, to the concierge lounge. Even the manager I spoke to the next day to let know it didn't meet expectations. Everyone was honest and had great customer service skills.
Atmosphere: 4
Food: 1
Service: 5
Had a few drinks :
Bartender added a drink to bill we never had
They charge 20% extra for using a credit card - bartender never mentioned this
Drinks over priced without the extra charge
Would absolutely never return to this establishment.
Atmosphere: 1
Food: 1
Service: 1
Everything I had was delicious which was the salmon dinner it melted in my mouth and my co worker tacos was the best and I must say our server was the best he was actually the bar tender but he served us he was such a pleasant person.
Atmosphere: 4
Food: 4
Service: 5
Ordered the chicken milanesa. It was $28 for just a piece of breaded chicken breast, a little bit of lettuce and tomatoes on top of it. They said it came with a side salad but it really was just like a topping on the chicken. Flavor was bland and did not taste fresh. I ordered it for take out and took to my room which was prepared fairly quickly in about 15 minutes.
Atmosphere: 3
Food: 1
Service: 4
Bernard is such a positive presence here. It’s lovely to see him every time I visit. Great service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bernard is such a positive presence here. It’s lovely to see him every time I visit. Great service.
Marriott barBeer was cold service
Atmosphere: 5
Food: 5
Service: 5
Lovely restaurant. Delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Hamburger, Buffalo Wings
One of the better hotel taverns.
Atmosphere: 5
Service: 5
The Crop & Kettle is a subtle environment to hold a quick business meeting, in a comfortable setting...
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