I’m really disappointed with this Dunkin’ Donuts location. The wait time is always long, even when it’s not busy. The food comes out rushed, cold, and clearly not made with care. The staff moves very slowly and barely pays attention to customers. Overall, the quality and service here need serious improvement. This Dunkin’ Donuts has gone downhill. Everything feels slow and unorganized. Definitely not the experience you expect when you’re paying for fast service.
Atmosphere: 1
Food: 1
Service: 1
Roland Denny
Ordered off of grubhub and there were hairs in the box touching the donuts.
Food: 1
K W
This Dunkin location lost its value. Today’s latest saga was receiving a coffee when I asked for a hot chocolate. The cup also says “small hot chocolate”. I took a sip and it ended up being coffee.
Atmosphere: 5
Food: 3
Service: 1
Kashawn R.
I’ve been a regular at this Dunkin since it opened, and I genuinely enjoy coming here. It’s convenient, the location works for me, and although the staff can be hit or miss at times, it’s still my go-to DD.
That being said… the drive-thru is rough. I’m not sure what on the menu requires over 20 minutes to prepare, but if something really takes that long, maybe it shouldn’t be a drive-thru item. Sometimes I just want to stay in my car, grab my coffee, and go — not sit in line forever only to reach the window and be asked for my order again. 😂 It’s honestly absurd.
At this point, I usually just park, walk in, and my order is ready right away. I’m in and out, and it’s much easier.
Atmosphere: 5
Food: 5
Service: 4
Elias Perez
Slowest drive thru ever. Sat at the intercom at a very long time, I decided to drive up because nobody was clearly going to help me. As soon as I drive up one of the workers finally decided to do their job but didn’t even bother assisting me. Worst dunkin ive ever been to. Don’t get me started on the flies that would hovering around the donuts at a certain time of year.
Service: 1
Antoinette Aubourg
I ordered a hot coffee with 3 sugar and 2 cream. I was served coffee without sugar and cream. They have no sticker on the cup. This happens all the time at this Dunkin’ donut. It seems like no one cares or doesn’t know how to read instructions.
Atmosphere: 1
Food: 1
Service: 2
Wilfredo Figueroa
Manager needs an attitude adjustment. Employees were cool, will gladly not be coming back.
Service: 1
Jen Richard
They always say they never got my order. Meanwhile they had an order slip right there. This has happened multiple times. Save your energy yall
Atmosphere: 1
Food: 3
Service: 1
ESykes
Very clean. Quick service. Fully staffed location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Annalise Cheshire
Consistently sour coffee that doesn’t represent the Dunkin’ brand well. Doors were locked 20 minutes after opening time, and service was painfully slow. Plan accordingly and expect the least.
I really wanted to give a very detailed explanation for why I can't recommend anyone go to this specific Dunkin Donuts location. I already wrote it but it's a little long and I'm going through edits so I'll leave you guys this for now.
Basically this store isn't currently properly supervised. The only table big enough for families to sit is never available because the store reserved it for one person as if it was paid for rent. Secondly they rarely ever have fresh donuts. I almost lost faith in Dunkin Donuts until I went to the one in Hempstead on Henry St. The donuts in Hempstead are always fresh. Also. The employees that work here are very nice except the managers are rude to them and one of the employees told me that a manager is forcing them to split their tips at the end of every night. That's disturbing.
The tips should be for the employees.
The bathroom always has a sign that says out of order but they give the key to their homies and they seem to use the bathroom just fine.
It's easy to give two dollar deals on munchkins when they are yesterday's munchkins. Get the deal at Hempstead instead and you'll see the difference!
I replaced spending close to 200 a month here on below mid coffee with making an extra 200 every month by taking the hour I spent coming here and literally just working instead and making my own coffee. Now when I go to the Dunkin donuts in Hempstead I'm always gonna stop in and show love and respect because honestly if it wasn't for the Hempstead Dunkin Donuts I would have lost all faith in this service. I highly respect all the low level employees at Dunkin in Uniondale. They all showed me respect just not the management.
Atmosphere: 1
Food: 1
Service: 1
Patrick S. Trimboli
I promise you this is the BEST Dunkin Donuts in the country. The team is always attentive, food and drinks are always delicious and fresh and service is fast. The morning manager always greets me with my name and knows me down to what days I’m going to walk in vs use the drive thru. Excellent establishment!
Atmosphere: 5
Food: 5
Service: 5
Nidhi Chhabra
Very poor service employees were talking instead taking orders so rude
Atmosphere: 1
Food: 1
Service: 1
Janice Andrea
I placed an online order at this Dunkin’ location expecting a quick and easy pickup, but it was a complete disaster. When I arrived, they had no coffee available—at a COFFEE shop—and the employee assisting me didn’t even know how to open the register. This left me waiting for 30 minutes just to get an iced coffee.
While waiting, I decided to order some donuts to try the Valentine’s Day holiday editions. Unfortunately, the same employee didn’t even know what types of donuts that were available. I specifically asked for the Brownie Batter donuts, making it clear that I did NOT want the custard-filled ones because we don’t like that filling. She reassured me before I left that she had given me the correct donuts. When I got home, I realized she had given me the custard-filled ones instead. Now, I’m stuck with 4 out of 12 donuts that my family won’t eat.
Her coworker eventually came in and was the one who opened the register for her. While she was assisting me, she asked him to help prepare the iced coffee since they didn’t have any ready, but he acted as if he didn’t want to be bothered.
On top of all that, the store was an absolute mess. The donut delivery was scattered all around instead of being properly set up before opening. It was clear they were severely understaffed, especially on a busy holiday morning. Between waiting over 30 minutes for coffee, getting the wrong donuts after being reassured they were correct, and the overall chaos of the store, I’m not sure if I’ll be back to this location. Even though it’s close to my house, there are plenty of other Dunkin’ locations in the area that I’ll have to start going to instead.
I’m really disappointed with this Dunkin’ Donuts location. The wait time is always long, even when it’s not busy. The food comes out rushed, cold, and clearly not made with care. The staff moves very slowly and barely pays attention to customers. Overall, the quality and service here need serious improvement. This Dunkin’ Donuts has gone downhill. Everything feels slow and unorganized. Definitely not the experience you expect when you’re paying for fast service.
Atmosphere: 1
Food: 1
Service: 1
Ordered off of grubhub and there were hairs in the box touching the donuts.
Food: 1
This Dunkin location lost its value. Today’s latest saga was receiving a coffee when I asked for a hot chocolate. The cup also says “small hot chocolate”. I took a sip and it ended up being coffee.
Atmosphere: 5
Food: 3
Service: 1
I’ve been a regular at this Dunkin since it opened, and I genuinely enjoy coming here. It’s convenient, the location works for me, and although the staff can be hit or miss at times, it’s still my go-to DD.
That being said… the drive-thru is rough. I’m not sure what on the menu requires over 20 minutes to prepare, but if something really takes that long, maybe it shouldn’t be a drive-thru item. Sometimes I just want to stay in my car, grab my coffee, and go — not sit in line forever only to reach the window and be asked for my order again. 😂 It’s honestly absurd.
At this point, I usually just park, walk in, and my order is ready right away. I’m in and out, and it’s much easier.
Atmosphere: 5
Food: 5
Service: 4
Slowest drive thru ever. Sat at the intercom at a very long time, I decided to drive up because nobody was clearly going to help me. As soon as I drive up one of the workers finally decided to do their job but didn’t even bother assisting me. Worst dunkin ive ever been to. Don’t get me started on the flies that would hovering around the donuts at a certain time of year.
Service: 1
I ordered a hot coffee with 3 sugar and 2 cream. I was served coffee without sugar and cream. They have no sticker on the cup. This happens all the time at this Dunkin’ donut. It seems like no one cares or doesn’t know how to read instructions.
Atmosphere: 1
Food: 1
Service: 2
Manager needs an attitude adjustment. Employees were cool, will gladly not be coming back.
Service: 1
They always say they never got my order. Meanwhile they had an order slip right there. This has happened multiple times. Save your energy yall
Atmosphere: 1
Food: 3
Service: 1
Very clean. Quick service. Fully staffed location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Consistently sour coffee that doesn’t represent the Dunkin’ brand well. Doors were locked 20 minutes after opening time, and service was painfully slow. Plan accordingly and expect the least.
Food: 3
Service: 1
Restaurantji Recommends
I really wanted to give a very detailed explanation for why I can't recommend anyone go to this specific Dunkin Donuts location. I already wrote it but it's a little long and I'm going through edits so I'll leave you guys this for now.
Basically this store isn't currently properly supervised. The only table big enough for families to sit is never available because the store reserved it for one person as if it was paid for rent. Secondly they rarely ever have fresh donuts. I almost lost faith in Dunkin Donuts until I went to the one in Hempstead on Henry St. The donuts in Hempstead are always fresh. Also. The employees that work here are very nice except the managers are rude to them and one of the employees told me that a manager is forcing them to split their tips at the end of every night. That's disturbing.
The tips should be for the employees.
The bathroom always has a sign that says out of order but they give the key to their homies and they seem to use the bathroom just fine.
It's easy to give two dollar deals on munchkins when they are yesterday's munchkins. Get the deal at Hempstead instead and you'll see the difference!
I replaced spending close to 200 a month here on below mid coffee with making an extra 200 every month by taking the hour I spent coming here and literally just working instead and making my own coffee. Now when I go to the Dunkin donuts in Hempstead I'm always gonna stop in and show love and respect because honestly if it wasn't for the Hempstead Dunkin Donuts I would have lost all faith in this service. I highly respect all the low level employees at Dunkin in Uniondale. They all showed me respect just not the management.
Atmosphere: 1
Food: 1
Service: 1
I promise you this is the BEST Dunkin Donuts in the country. The team is always attentive, food and drinks are always delicious and fresh and service is fast. The morning manager always greets me with my name and knows me down to what days I’m going to walk in vs use the drive thru. Excellent establishment!
Atmosphere: 5
Food: 5
Service: 5
Very poor service employees were talking instead taking orders so rude
Atmosphere: 1
Food: 1
Service: 1
I placed an online order at this Dunkin’ location expecting a quick and easy pickup, but it was a complete disaster. When I arrived, they had no coffee available—at a COFFEE shop—and the employee assisting me didn’t even know how to open the register. This left me waiting for 30 minutes just to get an iced coffee.
While waiting, I decided to order some donuts to try the Valentine’s Day holiday editions. Unfortunately, the same employee didn’t even know what types of donuts that were available. I specifically asked for the Brownie Batter donuts, making it clear that I did NOT want the custard-filled ones because we don’t like that filling. She reassured me before I left that she had given me the correct donuts. When I got home, I realized she had given me the custard-filled ones instead. Now, I’m stuck with 4 out of 12 donuts that my family won’t eat.
Her coworker eventually came in and was the one who opened the register for her. While she was assisting me, she asked him to help prepare the iced coffee since they didn’t have any ready, but he acted as if he didn’t want to be bothered.
On top of all that, the store was an absolute mess. The donut delivery was scattered all around instead of being properly set up before opening. It was clear they were severely understaffed, especially on a busy holiday morning. Between waiting over 30 minutes for coffee, getting the wrong donuts after being reassured they were correct, and the overall chaos of the store, I’m not sure if I’ll be back to this location. Even though it’s close to my house, there are plenty of other Dunkin’ locations in the area that I’ll have to start going to instead.
Atmosphere: 1
Food: 1
Service: 1
very delicious breakfasts I liked it a lot
Atmosphere: 5
Food: 5
Service: 5
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