I do like eating at Panera. However….This is my first bad experience. I ordered a breakfast sandwich and a coffee. Both were awful. After taking one bite of the sandwich and one sip of the coffee I threw them out. I decided to go back for lunch and asked the gentlemen (Cristian) who was at the register when I purchased breakfast if I could see the manager. He was very nice and called her over. I told (manager) Sandra about my awful morning experience. She was very understanding, kind and concerned about what happened. She apologized and gave me a lunch of my choice on Panera. I was very happy about the way I was treated and my lunch was delicious.Thank you Sandra for being professional and making it right for one of your valued customers. That is the reason for my 5 star review.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Macaroon 3-Pack & Chocolate Chipper Cookie, Variety of Panera Sandwiches
jay w
They will mess up your online orders no matter how simple it is .. maybe they are unhappy with their money every week, and I noticed a hygienic twang in the air when speaking closely to different cashiers wich made me uncomfortable.. immediate refund never eating at that place again .
Alee CK
As one of a very few food outlets at the hospital, this Panera Bread enjoys a captive market. Probably for this reason the manager and team have reached a level of complacency last witnessed at the peak of Soviet Russia and one that would normally kill any similar business in a more competitive setting.
This reached its zenith after a week’s stay at the hospital, when I witnessed a team of at least 10 PB employees on a Saturday take 25mins to serve an iced cafe latte to a lady holding a young baby.
Never witnessing such incompetence, after 10 mins her order had displayed as “it’s ready” but as her name disappeared, she fairly enquired to disinterested staff as to the whereabouts of her drink, and the manager confidently said the display was actually wrong and her order was still on the line - a helpful feature to any order tracking system.
After 15mins, now concerned fellow customers pointed out to the stout manager that others had now arrived, ordered and received the very same drink. He dithered around for 5 mins feigning action and trying to get his team to make the missing drink.
After 20mins and still no beverage, the manager finally took a break from adding no value and chatting up the pretty girl working “front of house” to begrudgingly go into the kitchen and “personally” oversee its preparation.
Something considerably more latte than cafe finally emerged after 25mins. Some mumbled apology and no offer of a refund, was the final touch of class from the manager of this fine establishment.
Atmosphere: 1
Food: 2
Service: 1
Janell Troupe
As far as the Westchester medical Center location goes this place is hit or miss. Lately it’s been missing. I order in the app, and the past three times my bread was stale. Today they didn’t even try, they gave me two different breads. (Pic 1) And the time before that they didn’t even give me the bread I ordered. (Pic 2). I’m going to send this review to customer service and delete the app. These are $12 sandwiches that are stale and not worth the aggravation. Save your time and money and choose another option.
Atmosphere: 3
Food: 1
Service: 2
bhavani samnarain
I work at this hospital, Martha is amazing ! She always gets my order on point. The manager is very good as well, whenever my order is messed up he handles it pretty well!
Atmosphere: 5
Food: 4
Service: 5
Terry Rose
For a 24 hour Panera it was good. A little disappointed on late night options but if your having an emergency at westchester medical it was definitely helpful being so close
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Ciabatta Cheesesteak
Megan Lande
Really nice Panera and great staff in the hospital!
Rhonda Ramseur
I went there this morning brought a turkey wrap I went to sit down only 1 table was available it hadn’t been cleaned I went inside and asked someone if they could come and wipe the table off the young man I believe his name was Arron or Adam he said he couldn’t do it because he was going on break and he would ask someone else no one ever came to wipe the table. I went back in and asked a girl whose name tag said Mary. She said someone would come and wipe the table off. still, no one never came to wipe the table off, I ended up sitting down and pushing the stuff to the side with the napkin. After finishing my food I went back in and said no one still never came to wipe the table off. The young lady Mary said oh I’ll get someone to do it now I said oh I’m leaving , I had spoke to another cashier explaining the situation. He didn’t care either Customer Service every single cashier did not even attempt to wipe the table off.
Food: 5
Service: 3
Winnie O
I have ordered a bowl of salad, which did not come with knife to cut vegetables. When i asked the lady, she ignored me and delivered to other customers. When i asked her three times, she threw a knife out of counter without plastic wrap into my paper bag. When i insisted a clean one, she threw a folk into my paper bag. Apparently she doesn’t want to provide basic service . She should be fired. Maybe today is her last day!
Atmosphere: 1
Service: 1
Jason Shackelford
Twice I have ordered for delivery directly through this app . My food does not show up. And the best answer they have is they can cancel my order. This time they gave me the drivers number who claimed he didn't pick up my food. No effort to get my order to me, no appology for not getting my order to me. How hard can it be for them to remake an order and get it delivered?
They serve you very well, this place is very nice and pleasant.
Atmosphere: 5
Food: 5
Service: 5
B Jaquez
This Panera Bread restaurant is located inside the Westchester Medical Center, but it doesn't have a hospital vibe. The food is delicious, and the self ordering menu is clear and simple. The place is very clean and organized. The waiting time is minimal, and they have plenty of tables and chairs right by the lobby and outdoors.
Atmosphere: 5
Food: 5
Service: 5
mo rum
Can't go wrong here!
Dan Da Man
Had the turkey blt and it was alright.
Renee
Ronald is the best! His customer service is unmatched. He remembered my name and acknowledges me each time he sees me!
I do like eating at Panera. However….This is my first bad experience. I ordered a breakfast sandwich and a coffee. Both were awful. After taking one bite of the sandwich and one sip of the coffee I threw them out. I decided to go back for lunch and asked the gentlemen (Cristian) who was at the register when I purchased breakfast if I could see the manager. He was very nice and called her over. I told (manager) Sandra about my awful morning experience. She was very understanding, kind and concerned about what happened. She apologized and gave me a lunch of my choice on Panera. I was very happy about the way I was treated and my lunch was delicious.Thank you Sandra for being professional and making it right for one of your valued customers. That is the reason for my 5 star review.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Macaroon 3-Pack & Chocolate Chipper Cookie, Variety of Panera Sandwiches
They will mess up your online orders no matter how simple it is .. maybe they are unhappy with their money every week, and I noticed a hygienic twang in the air when speaking closely to different cashiers wich made me uncomfortable.. immediate refund never eating at that place again .
As one of a very few food outlets at the hospital, this Panera Bread enjoys a captive market. Probably for this reason the manager and team have reached a level of complacency last witnessed at the peak of Soviet Russia and one that would normally kill any similar business in a more competitive setting.
This reached its zenith after a week’s stay at the hospital, when I witnessed a team of at least 10 PB employees on a Saturday take 25mins to serve an iced cafe latte to a lady holding a young baby.
Never witnessing such incompetence, after 10 mins her order had displayed as “it’s ready” but as her name disappeared, she fairly enquired to disinterested staff as to the whereabouts of her drink, and the manager confidently said the display was actually wrong and her order was still on the line - a helpful feature to any order tracking system.
After 15mins, now concerned fellow customers pointed out to the stout manager that others had now arrived, ordered and received the very same drink. He dithered around for 5 mins feigning action and trying to get his team to make the missing drink.
After 20mins and still no beverage, the manager finally took a break from adding no value and chatting up the pretty girl working “front of house” to begrudgingly go into the kitchen and “personally” oversee its preparation.
Something considerably more latte than cafe finally emerged after 25mins. Some mumbled apology and no offer of a refund, was the final touch of class from the manager of this fine establishment.
Atmosphere: 1
Food: 2
Service: 1
As far as the Westchester medical Center location goes this place is hit or miss. Lately it’s been missing. I order in the app, and the past three times my bread was stale. Today they didn’t even try, they gave me two different breads. (Pic 1) And the time before that they didn’t even give me the bread I ordered. (Pic 2). I’m going to send this review to customer service and delete the app. These are $12 sandwiches that are stale and not worth the aggravation. Save your time and money and choose another option.
Atmosphere: 3
Food: 1
Service: 2
I work at this hospital, Martha is amazing ! She always gets my order on point. The manager is very good as well, whenever my order is messed up he handles it pretty well!
Atmosphere: 5
Food: 4
Service: 5
For a 24 hour Panera it was good. A little disappointed on late night options but if your having an emergency at westchester medical it was definitely helpful being so close
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Ciabatta Cheesesteak
Really nice Panera and great staff in the hospital!
I went there this morning brought a turkey wrap I went to sit down only 1 table was available it hadn’t been cleaned I went inside and asked someone if they could come and wipe the table off the young man I believe his name was Arron or Adam he said he couldn’t do it because he was going on break and he would ask someone else no one ever came to wipe the table. I went back in and asked a girl whose name tag said Mary. She said someone would come and wipe the table off. still, no one never came to wipe the table off, I ended up sitting down and pushing the stuff to the side with the napkin. After finishing my food I went back in and said no one still never came to wipe the table off. The young lady Mary said oh I’ll get someone to do it now I said oh I’m leaving , I had spoke to another cashier explaining the situation. He didn’t care either Customer Service every single cashier did not even attempt to wipe the table off.
Food: 5
Service: 3
I have ordered a bowl of salad, which did not come with knife to cut vegetables. When i asked the lady, she ignored me and delivered to other customers. When i asked her three times, she threw a knife out of counter without plastic wrap into my paper bag. When i insisted a clean one, she threw a folk into my paper bag. Apparently she doesn’t want to provide basic service . She should be fired. Maybe today is her last day!
Atmosphere: 1
Service: 1
Twice I have ordered for delivery directly through this app . My food does not show up. And the best answer they have is they can cancel my order. This time they gave me the drivers number who claimed he didn't pick up my food. No effort to get my order to me, no appology for not getting my order to me. How hard can it be for them to remake an order and get it delivered?
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
They serve you very well, this place is very nice and pleasant.
Atmosphere: 5
Food: 5
Service: 5
This Panera Bread restaurant is located inside the Westchester Medical Center, but it doesn't have a hospital vibe. The food is delicious, and the self ordering menu is clear and simple. The place is very clean and organized. The waiting time is minimal, and they have plenty of tables and chairs right by the lobby and outdoors.
Atmosphere: 5
Food: 5
Service: 5
Can't go wrong here!
Had the turkey blt and it was alright.
Ronald is the best! His customer service is unmatched. He remembered my name and acknowledges me each time he sees me!
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