Very terrible customer service, specially from a lady who just literally walked away when I was placing the order.
Jeffrey Pottberg
Confusing processes to order. Food was very good when served.
Atmosphere: 2
Food: 5
Service: 3
Darren Petty
The service is average. I feel like they should have more employees especially for the morning rush. The coffee is good but I find myself constantly having to heat it up. It's located inside a busy hospital so I expect some issues with waiting on line or longer than usual service times. Overall, normal Panera prices and good quality food and coffee.
Atmosphere: 4
Food: 4
Service: 4
Assem Al Refaei
I want to recognize Xavier for making my Panera visits such a great experience. He always greets customers with the warmest smile and such positive energy that instantly brightens the day. His kindness and attentiveness show in the way he treats everyone, and he goes above and beyond to make sure orders are right and service is smooth. It’s rare to find someone who genuinely enjoys their work and spreads that joy to others, but Xavier does exactly that. Thank you for the great service and the positive vibes every time!
Service: 5
Briana
Horrible. Ordered online and the only thing they got correct was my sandwich! Ordered a French onion soup and got a broccoli cheddar in the bag.. cookie and chips that I ordered missing. Never coming back here.
Atmosphere: 1
Food: 1
Service: 1
Liam Z
Took over 15 minutes for my food to be ready. There wasn’t much of a sense of urgency for a fast food place.
Atmosphere: 1
Food: 3
Service: 1
Mix boi :D
The guy that we placed are order with couldn’t looked more bothered that we were ordering stuff, the ice tea was extremely flat but at least cold, the cookie was fine nothing fantastic. the coffee is pretty good but the employees look extremely bothered and sorta expensive for what it was. Could’ve been better, I’ve had been experiences.
Atmosphere: 4
Food: 3
Service: 2
Alex
Definitely not 24 hours. Staff is very rude.
Atmosphere: 1
Food: 1
Service: 1
Guillermo Castillo
The cashier was kind and patient; the lady serving the orders had no communication skills. First, the way she communicates with the coworkers is not kind at all. Second, I saw the screen saying that my order was ready. I patiently waited for more than 5 minutes after my order was ready. I asked her if my order was ready because I didn’t want to miss my appointment. She didn’t like that and responded in a rude way. The food was good and fresh, but that lady made me have a sour taste due to the bad moment.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Southwest Chicken Ranch Salad
Denise Pagliaro
I do like eating at Panera. However….This is my first bad experience. I ordered a breakfast sandwich and a coffee. Both were awful. After taking one bite of the sandwich and one sip of the coffee I threw them out. I decided to go back for lunch and asked the gentlemen (Cristian) who was at the register when I purchased breakfast if I could see the manager. He was very nice and called her over. I told (manager) Sandra about my awful morning experience. She was very understanding, kind and concerned about what happened. She apologized and gave me a lunch of my choice on Panera. I was very happy about the way I was treated and my lunch was delicious.Thank you Sandra for being professional and making it right for one of your valued customers. That is the reason for my 5 star review.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Macaroon 3-Pack & Chocolate Chipper Cookie, Variety of Panera Sandwiches
They will mess up your online orders no matter how simple it is .. maybe they are unhappy with their money every week, and I noticed a hygienic twang in the air when speaking closely to different cashiers wich made me uncomfortable.. immediate refund never eating at that place again .
Alee CK
As one of a very few food outlets at the hospital, this Panera Bread enjoys a captive market. Probably for this reason the manager and team have reached a level of complacency last witnessed at the peak of Soviet Russia and one that would normally kill any similar business in a more competitive setting.
This reached its zenith after a week’s stay at the hospital, when I witnessed a team of at least 10 PB employees on a Saturday take 25mins to serve an iced cafe latte to a lady holding a young baby.
Never witnessing such incompetence, after 10 mins her order had displayed as “it’s ready” but as her name disappeared, she fairly enquired to disinterested staff as to the whereabouts of her drink, and the manager confidently said the display was actually wrong and her order was still on the line - a helpful feature to any order tracking system.
After 15mins, now concerned fellow customers pointed out to the stout manager that others had now arrived, ordered and received the very same drink. He dithered around for 5 mins feigning action and trying to get his team to make the missing drink.
After 20mins and still no beverage, the manager finally took a break from adding no value and chatting up the pretty girl working “front of house” to begrudgingly go into the kitchen and “personally” oversee its preparation.
Something considerably more latte than cafe finally emerged after 25mins. Some mumbled apology and no offer of a refund, was the final touch of class from the manager of this fine establishment.
Atmosphere: 1
Food: 2
Service: 1
Janell Troupe
As far as the Westchester medical Center location goes this place is hit or miss. Lately it’s been missing. I order in the app, and the past three times my bread was stale. Today they didn’t even try, they gave me two different breads. (Pic 1) And the time before that they didn’t even give me the bread I ordered. (Pic 2). I’m going to send this review to customer service and delete the app. These are $12 sandwiches that are stale and not worth the aggravation. Save your time and money and choose another option.
Atmosphere: 3
Food: 1
Service: 2
bhavani samnarain
I work at this hospital, Martha is amazing ! She always gets my order on point. The manager is very good as well, whenever my order is messed up he handles it pretty well!
Atmosphere: 5
Food: 4
Service: 5
Terry Rose
For a 24 hour Panera it was good. A little disappointed on late night options but if your having an emergency at westchester medical it was definitely helpful being so close
Very terrible customer service, specially from a lady who just literally walked away when I was placing the order.
Confusing processes to order. Food was very good when served.
Atmosphere: 2
Food: 5
Service: 3
The service is average. I feel like they should have more employees especially for the morning rush. The coffee is good but I find myself constantly having to heat it up. It's located inside a busy hospital so I expect some issues with waiting on line or longer than usual service times. Overall, normal Panera prices and good quality food and coffee.
Atmosphere: 4
Food: 4
Service: 4
I want to recognize Xavier for making my Panera visits such a great experience. He always greets customers with the warmest smile and such positive energy that instantly brightens the day. His kindness and attentiveness show in the way he treats everyone, and he goes above and beyond to make sure orders are right and service is smooth. It’s rare to find someone who genuinely enjoys their work and spreads that joy to others, but Xavier does exactly that. Thank you for the great service and the positive vibes every time!
Service: 5
Horrible. Ordered online and the only thing they got correct was my sandwich! Ordered a French onion soup and got a broccoli cheddar in the bag.. cookie and chips that I ordered missing. Never coming back here.
Atmosphere: 1
Food: 1
Service: 1
Took over 15 minutes for my food to be ready. There wasn’t much of a sense of urgency for a fast food place.
Atmosphere: 1
Food: 3
Service: 1
The guy that we placed are order with couldn’t looked more bothered that we were ordering stuff, the ice tea was extremely flat but at least cold, the cookie was fine nothing fantastic. the coffee is pretty good but the employees look extremely bothered and sorta expensive for what it was. Could’ve been better, I’ve had been experiences.
Atmosphere: 4
Food: 3
Service: 2
Definitely not 24 hours. Staff is very rude.
Atmosphere: 1
Food: 1
Service: 1
The cashier was kind and patient; the lady serving the orders had no communication skills. First, the way she communicates with the coworkers is not kind at all. Second, I saw the screen saying that my order was ready. I patiently waited for more than 5 minutes after my order was ready. I asked her if my order was ready because I didn’t want to miss my appointment. She didn’t like that and responded in a rude way. The food was good and fresh, but that lady made me have a sour taste due to the bad moment.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Southwest Chicken Ranch Salad
I do like eating at Panera. However….This is my first bad experience. I ordered a breakfast sandwich and a coffee. Both were awful. After taking one bite of the sandwich and one sip of the coffee I threw them out. I decided to go back for lunch and asked the gentlemen (Cristian) who was at the register when I purchased breakfast if I could see the manager. He was very nice and called her over. I told (manager) Sandra about my awful morning experience. She was very understanding, kind and concerned about what happened. She apologized and gave me a lunch of my choice on Panera. I was very happy about the way I was treated and my lunch was delicious.Thank you Sandra for being professional and making it right for one of your valued customers. That is the reason for my 5 star review.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Macaroon 3-Pack & Chocolate Chipper Cookie, Variety of Panera Sandwiches
Restaurantji Recommends
They will mess up your online orders no matter how simple it is .. maybe they are unhappy with their money every week, and I noticed a hygienic twang in the air when speaking closely to different cashiers wich made me uncomfortable.. immediate refund never eating at that place again .
As one of a very few food outlets at the hospital, this Panera Bread enjoys a captive market. Probably for this reason the manager and team have reached a level of complacency last witnessed at the peak of Soviet Russia and one that would normally kill any similar business in a more competitive setting.
This reached its zenith after a week’s stay at the hospital, when I witnessed a team of at least 10 PB employees on a Saturday take 25mins to serve an iced cafe latte to a lady holding a young baby.
Never witnessing such incompetence, after 10 mins her order had displayed as “it’s ready” but as her name disappeared, she fairly enquired to disinterested staff as to the whereabouts of her drink, and the manager confidently said the display was actually wrong and her order was still on the line - a helpful feature to any order tracking system.
After 15mins, now concerned fellow customers pointed out to the stout manager that others had now arrived, ordered and received the very same drink. He dithered around for 5 mins feigning action and trying to get his team to make the missing drink.
After 20mins and still no beverage, the manager finally took a break from adding no value and chatting up the pretty girl working “front of house” to begrudgingly go into the kitchen and “personally” oversee its preparation.
Something considerably more latte than cafe finally emerged after 25mins. Some mumbled apology and no offer of a refund, was the final touch of class from the manager of this fine establishment.
Atmosphere: 1
Food: 2
Service: 1
As far as the Westchester medical Center location goes this place is hit or miss. Lately it’s been missing. I order in the app, and the past three times my bread was stale. Today they didn’t even try, they gave me two different breads. (Pic 1) And the time before that they didn’t even give me the bread I ordered. (Pic 2). I’m going to send this review to customer service and delete the app. These are $12 sandwiches that are stale and not worth the aggravation. Save your time and money and choose another option.
Atmosphere: 3
Food: 1
Service: 2
I work at this hospital, Martha is amazing ! She always gets my order on point. The manager is very good as well, whenever my order is messed up he handles it pretty well!
Atmosphere: 5
Food: 4
Service: 5
For a 24 hour Panera it was good. A little disappointed on late night options but if your having an emergency at westchester medical it was definitely helpful being so close
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Ciabatta Cheesesteak
Loading...