Buffalo Wild Wings

Now I normally dine at locations much finer than chain restaurants, example opus, insignia however in the area so I decided on this establishment. I can seriously see why the rating is 3. Let's start with one simple request to not be seated by the bathroom got me not seen by a server for 10 minutes. I had to ask the boy the puffs for a server. He said he would send the server over. Rob was kind and respectful without major attitude. Please retrain your servers to be like Rob. Gentle and kind. Does this establishment not allow customers to have requests. Then out of no where the lights were turned off in my section although the manager saw i was working at my table. Retain management to read the room. Particularly when the room was quite empty and I was working in my pc while dining. The energy here was awful. I won't return and patronize this establishment again. Asked for guacamole and was charged 2 bucks for less than 2 ounces. Now to get started in the wings. Over cooked dry and asked for dry rub. This established has no idea what dry rib is. Frying with m wings and sprinkling seasoning on one side of the wings is not dry rub please use Google or Pinterest and research. Lastly wild sewing while patrons are eating is disgusting I had to cover my food to not have a blanket of dirt. Smdh never again. And I've did to the waiter handsomely because he resented it. Not because of the food or lighting or negative energy.

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Chicken Wings

I made my order . I waited and waited . Finally I decided to find out what was taking so long . It was finished 20 minutes earlier and they expected me to take my cold take out !! He balked when I told him to reheat it . I'm sure he left the plastic bag on when it went into the microwave . I don't recommend this place to anyone !! Douchebag outfit !

You replied to my my remarks but there's no such location on your website where you said I can have this issue addressed . Pretty lame .
In my 66 years of visiting restaurants I've never been in a restaurant that I've ever given a bad review to but this one takes the cake . Don't go to this place . Don't waste your time .

Atmosphere: 1

Food: 1

Service: 1

I am compelled to share my experience at this location, which was incredibly disappointing. Our server was inattentive and appeared more interested in chatting and laughing with a coworker than in attending to her tables. She even missed the fact that one of her tables walked out. Each person's food arrived 30 to 45 minutes apart, and my 8-year-old daughter didn’t receive her meal until an unacceptable hour and 45 minutes after we placed our order. I was the last to get my food, and by that point, everyone else had already eaten; I had lost my appetite entirely due to the poor service.

When we requested to speak with a manager, a gentleman approached us but never truly addressed our concerns—O'Neal Washington, the actual store manager, should ensure that the management team is present and responsive. The man who seemed to be a lead server named Mark, offered a $50 discount on our bill but failed to remove the charge for the item I had to turn away.

I strongly advise against visiting this location until significant improvements are made. It’s clear that better training and staffing are urgently needed here.

Atmosphere: 1

Food: 1

Service: 1

Didn't really like the wings. Not to my liking.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Cheeseburger and Fries, Boneless, Traditional

I came there not too long ago and got chipotle bbq wings bundle (fries were really hard and the wings weren’t Good). Jerisha who was at the cashier who took my order was unwelcoming, she seemed as if she ahd a an altitude. I’m not sure if something happened before I got there or what but besides that anyone is supposed to put their feelings aside as a customer service worker. There was no “Hi, welcome to Buffalo Wild Wings or at least “Thank you have a good night”. I’d prefer to go to Buffalo Wild Wings at gateway mall in Brooklyn than this one.

Atmosphere: 2

Food: 1

Service: 1

Horrible staff , horrible customer service , would never come here again!!

Atmosphere: 1

Food: 1

Service: 1

Service is horrible , managers and staff are extremely rude !!! Long wait time for food . Would not recommend coming here

Atmosphere: 1

Food: 1

Service: 1

Had a great time at Buffalo Wild Wings watching the Knicks! Jenn and Rob were awesome—super attentive and made sure we had everything we needed. Perfect spot for food, drinks, and the game. Will definitely be back for the Pick 6 deal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Wings

No waiters to attend waited 20 minutes at my table and nothing. Decided it was best to just walk out.

Service: 1

Great place, kind of low on staff when I was there, but still a great staff.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Wings

Very bad service waited 20 mins and couldn’t order takeout employees are playing around not working, they need new staff.

Unfortunately sitting in this location during Sunday NightbFootball and apparently it was let's only treat the people I can culturally relate with as if they are my only customers. I originally asked for my entree and apps to be separated but not by 2 quarters in a football game. I am still waiting after having finished an app platter and two drinks. Why have the 5 parties after me been served and I'm still waiting to order my entree. This is phuckery!

Service: 1

Nothing really to brag about
It was just ok
How can u go wrong with chicken wings

Atmosphere: 5

Food: 4

Service: 3

Decided to take my daughter out to eat,arrived and waited 15min to be seated.Waited another 15 maybe even 20 min before a waitress came over that had passed by my table at least 5 times and then finally decided to come over and take my order.Finally got me and my daughters food and it was good.Finally waited for the waitress to give my bill,had to wave her down cause she didn’t wanna bother with my table the whole night.Horrible Service from her,name was Kayla.Place is terrible in my opinion.Go elsewhere!!

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Wings

ABSOLUTELY AWFUL, GOT MY ORDER WRONG TWICE!!!!! I ORDERD A CHEESEBURGER AND THE FIRST TIME THEY SENT ME EXTREMELY SPICY SND COLD DISGUSTING STRINGY CHICKEN WINGS!! THE FRIES WERE GREASY AND SOGGY SND COLD SND YUCKY. SHUT THIS PLACE DOWN ITS TERRIBLE. SECOND TIME THEY SENT ME PLAIN WINGS AND THEY WERE WEIRD WITH GROSS SPONGY TEXTURE. EWWWW DONT EAT HERE!

Food: 1

Service: 1

Recommended dishes: Wings, Buffalo