Recommended dishes: Soft Serve Ice Cream Sundae with Crunchies
Anthony Alston
Manager had a very bad attitude, and it wasn’t busy so it wasn’t like she was busy doing other things by herself. Very disappointed because my family recommended it to me, never again. Young lady said her name was Venessa, your attitude should be a lot better.
Atmosphere: 1
Food: 3
Service: 1
Jae Montenegro
This place don't not serve milk shakes at 910 cause they about to close when they close at 10pm that is wild ? so guys get there before hand which is the wild part the other girl was going to make it and the white girl told her no we about to close like really it's carvel a ice-cream place ice cream or shake really upsetting I had to go to basket Robin's further to get a ahake
Atmosphere: 1
Food: 1
Service: 1
Brant “SpoiledBrant” M
Went here a couple of months ago late at night for ice cream after a long shift at work. I arrived at 9 43 pm. The sign indicated the place closes at 10 pm. The door was already locked . I knocked on the door, and the cashier would not even acknowledge me after knocking on the locked door. She picked her head up and then looked away. I took a pic of the sign and a pic of my cars dashboard showing the time. I went back the next day for an explanation from the manager, and to my surprise, she was not there, and I was given an email instead. I sent 2 emails that went ignored . I made a 3rd trip to the store and saw her finally, and she advised that she never received the email and casually blew off the situation. Poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Flying Saucers 6-Pack
Jonathan Reyes
I would have given a 5 but they never have trays for multiple cones and I tried to carry out 3 and failed.
Atmosphere: 4
Food: 4
Service: 4
Anthony Norman
I’ve been here with my nieces and my nephews. They always get soft serves here and it’s always great quality and staff are kind and friendly! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
zaid aziz
Frozen goods always refrozen. Cashier literally spent 10 minutes making a sundae and taking a DoorDash before just ringing up 2 frozen items. Go to the Merrick location, always a smooth experience there.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Flying Saucers 6-Pack
Elizabeth Madray
Completely messed up the order and sent pecan ice cream for our kid that is highly allergic to all tree nuts!!! Owner didn't seem to care!! Absolutely ridiculous!!!
Lisa Moldovan
I used to go to this particular Carvel when I was a little kid and now, 40 years later, it's still perfect. Great service. Very clean
Olga Pimentel
They are closed on New Year’s Eve but still accepting orders on Uber eats.
One of the best carvels I've ever been to, with a great selection of hard ice cream & good quality topping. Plus the owner is a sweetheart & the ladies that work there give great service. Even in the winter its busy. I love it here !!
Parking: Clean & big parking because its in a plaza
Kid-friendliness: Kids love it here & come on the regular after school or karate class
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Serve Ice Cream Sundae with Crunchies
Allyson Little
I love this location! AND Nyla is just the best ever! My sundae ? is great... and she's always happy and delivers service with a smile. The ice cream is fresh and they have all of the topping available. When comparing to other locations... hands down.. quality ice cream and Nyla's service... are the best!
Kevin Murphy
Staff was outstanding
Will Simmons
Phenomenal establishment, they had a wide selection to choose from. They had hot fudge which Baskin Robbins never has so it was a breath of fresh air to get exactly what I wanted without the restrictions that their competitors have. A+++
Very friendly service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Soft Serve Ice Cream Sundae with Crunchies
Manager had a very bad attitude, and it wasn’t busy so it wasn’t like she was busy doing other things by herself. Very disappointed because my family recommended it to me, never again. Young lady said her name was Venessa, your attitude should be a lot better.
Atmosphere: 1
Food: 3
Service: 1
This place don't not serve milk shakes at 910 cause they about to close when they close at 10pm that is wild ? so guys get there before hand which is the wild part the other girl was going to make it and the white girl told her no we about to close like really it's carvel a ice-cream place ice cream or shake really upsetting I had to go to basket Robin's further to get a ahake
Atmosphere: 1
Food: 1
Service: 1
Went here a couple of months ago late at night for ice cream after a long shift at work. I arrived at 9 43 pm. The sign indicated the place closes at 10 pm. The door was already locked . I knocked on the door, and the cashier would not even acknowledge me after knocking on the locked door. She picked her head up and then looked away. I took a pic of the sign and a pic of my cars dashboard showing the time. I went back the next day for an explanation from the manager, and to my surprise, she was not there, and I was given an email instead. I sent 2 emails that went ignored . I made a 3rd trip to the store and saw her finally, and she advised that she never received the email and casually blew off the situation. Poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Flying Saucers 6-Pack
I would have given a 5 but they never have trays for multiple cones and I tried to carry out 3 and failed.
Atmosphere: 4
Food: 4
Service: 4
I’ve been here with my nieces and my nephews. They always get soft serves here and it’s always great quality and staff are kind and friendly! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Frozen goods always refrozen. Cashier literally spent 10 minutes making a sundae and taking a DoorDash before just ringing up 2 frozen items. Go to the Merrick location, always a smooth experience there.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Flying Saucers 6-Pack
Completely messed up the order and sent pecan ice cream for our kid that is highly allergic to all tree nuts!!! Owner didn't seem to care!! Absolutely ridiculous!!!
I used to go to this particular Carvel when I was a little kid and now, 40 years later, it's still perfect. Great service. Very clean
They are closed on New Year’s Eve but still accepting orders on Uber eats.
Restaurantji Recommends
One of the best carvels I've ever been to, with a great selection of hard ice cream & good quality topping. Plus the owner is a sweetheart & the ladies that work there give great service. Even in the winter its busy. I love it here !!
Parking: Clean & big parking because its in a plaza
Kid-friendliness: Kids love it here & come on the regular after school or karate class
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Serve Ice Cream Sundae with Crunchies
I love this location! AND Nyla is just the best ever! My sundae ? is great... and she's always happy and delivers service with a smile. The ice cream is fresh and they have all of the topping available. When comparing to other locations... hands down.. quality ice cream and Nyla's service... are the best!
Staff was outstanding
Phenomenal establishment, they had a wide selection to choose from. They had hot fudge which Baskin Robbins never has so it was a breath of fresh air to get exactly what I wanted without the restrictions that their competitors have. A+++
Awsome staff!!
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