Cold Stone Creamery

Finally remembered to try em out... No big deal.

Horrible experience! Ordered a chocolate milkshake with pecans on ubereats and got a milkshake that tasted like pecan butter, you would think after they realized they may have dropped too much pecans in my milkshake they would of have just made a new one but nope they sent me the most disgusting milkshake I have ever tasted.

Atmosphere: 1

Food: 1

Service: 1

Only one customer service person wait was too long never ordered

I highly recommend 👌 this location to all. However, it is extremely pricey. Make sure to pay your employees they carry your brand.
give discounts and deals, especially to loyalty customers like myself. At this point 👉 we are locked in as family. 😇 pull up.

Kid-friendliness: In and out parents, this is not that kinda party.

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Obviously delicious ice cream and workers are very kool

Atmosphere: 5

Food: 5

Service: 5

Service was immaculate. Workers had great energy even at 1am lol. Thank you guys for your great hospitality. Will definitely come again. Girl with the glasses need a raise

Atmosphere: 5

Food: 5

Service: 5

I had such a great experience at Cold Stone Creamery! From the moment I walked in, I was greeted with a big smile and a friendly “Welcome in!” The staff here really make you feel like a valued customer, and they were so quick with my order. Normally, this place is packed (and with good reason), but they’re pros at moving things along without making you feel rushed. I think I was in and out in about five minutes—pretty impressive for such a popular spot!

That warm, sweet smell of fresh waffle cones hits you the second you walk in, and it’s just so comforting. The place is clean, lively, and well-organized, which makes the whole experience even better.

I went with my usual favorite, the Dulce de Leche ice cream with banana and graham crackers mixed in. The ice cream itself is smooth and rich, and the flavors blend perfectly—just the right balance of caramel sweetness with that fresh banana taste and a bit of crunch from the graham crackers. It’s such a satisfying combo and the perfect treat for winding down after a long day.

Cold Stone always hits the spot, but the vibe and efficient service here make it stand out. If you’re looking for a quick dessert fix or just want to treat yourself to something extra tasty, I’d highly recommend stopping by. You won’t regret it!

Parking: I appreciated was the parking setup—it’s surprisingly spacious for such a popular spot. Although the lot was almost full when I arrived, I still found a spot quickly. It seems like they’ve designed the parking to handle a lot of traffic, which is nice because it keeps things from feeling too cramped or chaotic. Even on a busy day, it’s easy to get in and out without the usual parking headaches.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cake, Chip, Gelato, Chocolate Chip, Mint Ice Cream, Strawberry Pound Cake Ice Cream, Who You Callin' Shortcake, Chocolate Chipper - Ready Now, Birthday Cake

This location was pretty busy for a Saturday night. The wait wasn’t long because they had ample staff at the counter. All seemed pleasant especially the young lady with the tortoise frame glasses. She was very patient and took her time explaining the specials.

Unlike other locations, all the staff wore gloves which was great.. perhaps they should also wear nets since other locations complained about not wearing gloves and not covering their hair???

Anyway, the valley stream location is A-Ok in my book. Kudos to the staff and. Management team!

Atmosphere: 5

Food: 4

Service: 5

i’ve tried their mint chocolate chip ice cream and it was pretty good, a little bit too much chocolate in my opinion but other than that it was great. nice service and reasonable prices for their sizes

Atmosphere: 5

Food: 5

Service: 5

Got banana ice cream, and there is a dead bug inside. They need to focus on hygiene

Atmosphere: 1

Food: 1

Service: 1

I love this cold stone. They are the best for the most part.. packaging is great . I actually pay extra on door dash to order from this location specifically because they are not stingy and they care about their customers. ????

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cake Batter

Jayden Took care Of my husband and I. He was the only one that acknowledged us walking into the establishment out of the many employees that saw us walk in first . As for the other girls I believe there were about 5, Were all cluttered around talking and made no effort to greet, nor welcome, nor to make eye contact with me, or my husband and we had to stand around and wait until Jayden came out from the back. And he kindly greeted and helped us. I was a little uncomfortable watching Jayden Make the ice cream while they were all talking around him next to him and close to our ice cream. All I kept picturing was human breath and spit particles landing in our ice cream as the girls cackled and chattered away a little too closely ?‍?. But at that point we just had to finish the order? And we're just glad that at least Jayden was helping us with his kindness. He showed us such attentiveness in the middle of that cluster. I can't say the same for the others. But I hope things change because everything else I saw in there was a very bad look Overall, but congratulations to Jayden! he's making this coldstone look good all by himself ??

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: Create Your Own Ice Cream Cake

I like how eager they are to help you with your order. They take their time making your order to ensure it’s right. I have not had a bad experience here. My ice cream choices are always so yummy.

Food: 5

Service: 5

Recommended dishes: Cake Batter, Strawberry

Who Doesn’t Love Ice Cream! The Young Ladies Were Kind & Attentive. With A Slew Of Flavors Pretty Hard To Choose One.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cake, Cake Batter, Strawberry Ice Cream, Strawberry, Create Your Own Ice Cream Cake

Garbage ice cream. Melts before you leave the place

Atmosphere: 1

Food: 1

Service: 5