Papa Johns Pizza
583 W Merrick Rd, Valley Stream
(516) 823-7272
Recent Reviews
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Do not order or eat here. Ordered 2 pizzas and one of them had a piece of GLASS in it and had someone almost CHOKE ON THE GLASS. called and all they said was they would be another pizza over after they said they had no idea where the glass came from said no to it. Then they said the manager would call me the next day and it’s been a week and no call. So be aware of what your about to eat because they definitely don’t care
Atmosphere: 1
Food: 1
Service: 1
Well food is super plus staff is nice
Atmosphere: 5
Food: 5
Service: 5
I tried the brownies and those are superbbbb delicious. Amazing I loved the tastee.
Atmosphere: 5
My go to pizza spot when I'm near Valley Stream
Food: 5
Service: 5
Food is good.
Atmosphere: 5
Food: 5
Service: 4
Very good staff n food
Food: 5
Service: 5
Ordered a pizza with 2 topping and they barely put anything on the pizza. There was a whole slice with no topping and other slices with a single pepperoni. I'll probably go again though
Atmosphere: 1
Food: 1
Service: 1
THE EMPLOYEES CONTAMINATE THE FOOD AND EAT PIECES OF THE FOOD AND LEAVE EATEN SAUCES IN THE PIZZA BOX FOR PICKUP!!!!
I came to pickup my order after mistakenly choosing pickup instead of delivery. I came home to find my order of 8pc buffalo wings sticker on the box, but there were only 6pc. I opened the pizza box & I see the blue cheese ordered with the wings is open and dripping. Clearly the employees are eating out of the food, contaminating the food and leaving dipping sauces open and dripping for customers to pickup. The manager, Hermanprhhe, stated it was impossible… multiple times… and then that there is nothing they can do…. THAT IS NASTY. I ORDERED FOOD AND IT WAS HALF EATEN BY THE EMPLOYEES AND STILL GIVEN TO ME. I asked for the supervisor and, at first, manager Hermanprhhe tried to withhold the name and contact information on how to refund a contaminated order I received. I finally received supervisor’s name, Mangor Singh, and arrival time for Monday after asking Hermanprhhe what he thinks it would feel like ordering food to come home and find it half eaten and everything contaminated….EWWW…
The supervisor is not due back until Monday, a day and a half later from Saturday night’s issue. Hermanprhhe states supervisor is in from 11am-6pm, but may only be there for 2 hours on Monday. Since there is confusion on the hours of operation for the supervisor, I asked manager Hermanprhhe to have the supervisor reach out to me once they’re in. I also confirmed, from Hermanprhhe, that there are cameras in the shop and that it goes back 6 months, they do not record over days.
I confirmed this would not be the first of the conversation Mangor Singh, the supervisor, would be hearing of this issue. I confirmed Hermanprhhe was aware of the complaint when he repeated back to me in his words, that the complaint consisted of 8pc wings being 6pc with the 8pc sticker confirming 8pc. He also confirmed an open, dripping blue cheese that was ordered was found in the pizza box itself.
I thought this was a clean, safe place to order from, but never again will I order from this location. The food and decisions of it being served is not safe with the people currently employed there unfortunately.
Atmosphere: 1
Food: 1
Service: 1
Good place for pizza.
Recommended dishes: Extra Large New York Style Pizza
For the Life of me what's going on in this company Isn't Papa John a American style pizza company... This country Is going down the toilet .. So now I have to talk to ppl in Bangladesh to order a dam pizza, I can't even understand them ...
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pizzas Wings
Restaurantji Recommends
Missing half my order this is crazy
Food: 1
Service: 1
So call manager was being rude and unprofessional. The manager called me back about my order I explained to him it was a miscommunication he ends up telling me Oo your harassing us your harassing the lady in the front only because they gave my order to a Spanish guy and not me a female customer telling me Oo why didn’t you let us know who was there when I didn’t know who is working down stairs. I was rudely spoken to and it’s ok I told him I was not going back and forth and told me he would call the cops on me just because of a miscommunication there was with someone downstairs taking my order without me knowing. Threatening to call the cops on me over an order that was a miscommunication and I had to handle it on my own !! I’m in shock a manager or supervisor will speak to a costumer this way.
Service: 1
Always get my pizza from here.. it gets busy so just take the option of ordering ahead. ..
Atmosphere: 4
Food: 4
Service: 4
Hair has been growing on the 🍕 pizza lately🤮🤢
Great pizza, but Service needs to be a little friendlier
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Extra Large New York Style Pizza
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