This local restaurant is a hidden gem in Upstate New York! My only complaint is that they close from November through early March because of the lack of people in the area. We travel at least twice a month to go eat up there, and we are about 45 minutes away. However, NEVER have had a bad meal, and the staff is phenomenal! Laura is our favorite waitress, but honestly, everyone knows how to work a table! One last time to eat there this weekend, and then it's see you in the spring Spaghetti Factory!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Pepper Soup, Chicken Parm, Eggplant Parmesan, Spaghetti and Meatballs, Side Salad, Fries, Garlic Bread, Lasagna
Jo Anne Stellato
Extremely poor wait staff. Loooonnnnggggg wait for our meals, when it finally came, it was cold. Soda was flat. Waited forever for the waitress to bring a gluten free menu. Finally got up and went to the hostess station and got one for myself!!!!!!! Not ever going back there!!!!!
Atmosphere: 2
Food: 2
Service: 1
Benjamin Brookins
Service was great. For the price, you’d expect better tasting food. Everything was cooked perfectly, but flavors need enhancing. Here’s what we ordered tonight with our ratings:
-Utica greens: 4/5 would order again. Needs salt and Parmesan cheese. Excellent heat on the dish - subtle but has a kick -shrimp scampi: 2/5 shrimp was cooked perfectly but absolutely no flavor in the dish. Can easily make better at home -clam strips and fries: 3/5 cooked as expected. Could use some old bay or Cajun seasoning (or even just black pepper and salt). Their cocktail sauce was surprisingly good.
This place has great potential, we hope to see some improvements next time we visit. Lack of flavor seems to be a common theme in these reviews, so hopefully this place reads their reviews and makes the adjustments to get some more 5 star reviews in the future!
Atmosphere: 4
Food: 2
Service: 5
K Bocinski
Honestly, the food was terrible. Five of us arrived for lunch. The place was empty. We were seated right away. Service was super friendly. Five meals... and only one - the fish sandwich - was good. The rest of us were either disappointed or could not eat what we were served. We won't be back.
Atmosphere: 3
Food: 1
Service: 5
Maureen Cooley
Great food and great service!
Atmosphere: 5
Food: 5
Service: 5
marcus williams
Tried selling on steak specials when their name includes spaghetti.. I had spaghetti and meatballs.. was good.. calamari was delicious.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spaghetti and Meatballs, Garlic Bread
Rhonda Bartholomay
We have been there twice for dinner, thought we would give it a second try...But the wait for the food was horrendous, almost an hr & a half, we ordered sirloin steaks for us all, we're very unflavored & tasteless...I complained about all 3 steaks & she said sorry they are so plain, we do get alot of of complaints over the steaks...We asked her for some seasoning to take away the blandness, she said they had nothing...Then asked her for some A 1 sauce, OMG, it was horrible , like a generic steak sause , when she insisted it was A 1...We won't be going back, the waitress was pleasant but other than that not good...Even had to send our sodas back, from being so flat...They need bettter taste & quality ...So not happy, do not mind paying a Good Price for descent food... RB....
Atmosphere: 3
Food: 2
Service: 2
Lorraine Cutler
For the cost of the steak and for it to be bland and not even given an option to add spices or have any at the table is not just confusing but unheard of. Looked like it was done in a frying pan with maybe butter. Steak was good sized and great in regards to temp but the no spices or option to have them ruined it for all of us.
Atmosphere: 5
Food: 1
Service: 4
Recommended dishes: Garlic Bread
mark mioducki
Excellent experience
Atmosphere: 5
Food: 5
Service: 5
Anita S
Visiting the area for the weekend with my daughter. Hesitant to order the braciole being Italian and used to having it made delicious by family. Asked the waitress and she said many people order it. I went ahead. Unfortunately I could not cut through the round steak. Two huge pieces but both pieces were tough. I ate a little bit of the meatball inside, which was OK. The tomato sauce wasn’t bad. I think it needed a little sweetness. My daughter ordered the wild mushroom ravioli. It was served with escarole. She said that they were probably frozen ravioli and served with too much butter. She was not impressed. Place was clean and attractive. Server could not have been nicer. We left a lot of our food on the plate and did not take it home. If you want my opinion, I think they have way too many items on the menu. You don’t need that many food choices. Hone in on what you make well and only offer that.
I was there for a late dinner with friends Saturday night. I had been there before under the previous ownership, and it was OK. But MUCH better now in my opinion. I had wild mushroom ravioli which was DELICIOUS. All the food our group had was tasty and large portions. I'll go here again for sure.
Atmosphere: 4
Food: 5
Service: 5
Ellen Simpson
We came in mid-day Sunday. From the moment we walked in we were greeted with a friendly smile. Our Waitress was beyond attentive and so professional and friendly. She anticipated our needs and treated us very very well. The food, fettuccine alfredo and stuffed shells were absolutely delicious! Best we've had anywhere! I wish I had paid attention to our servers name I think it was maybe something like Cody or Cory?? She is definitely a keeper! We will tell our friends and family what a wonderful experience we had!
Atmosphere: 5
Food: 5
Service: 5
Lisa Gibson
Great food and service. Reasonable prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread
Joseph
Update:
Good chicken parmesan when the previous owners had the place which was a 5 star review now down to 1. Should’ve known better how the service was right off the bat, that there were new owners when we sat down. All 4 meals were no good unfortunately.
This local restaurant is a hidden gem in Upstate New York! My only complaint is that they close from November through early March because of the lack of people in the area. We travel at least twice a month to go eat up there, and we are about 45 minutes away. However, NEVER have had a bad meal, and the staff is phenomenal! Laura is our favorite waitress, but honestly, everyone knows how to work a table! One last time to eat there this weekend, and then it's see you in the spring Spaghetti Factory!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Pepper Soup, Chicken Parm, Eggplant Parmesan, Spaghetti and Meatballs, Side Salad, Fries, Garlic Bread, Lasagna
Extremely poor wait staff. Loooonnnnggggg wait for our meals, when it finally came, it was cold. Soda was flat. Waited forever for the waitress to bring a gluten free menu. Finally got up and went to the hostess station and got one for myself!!!!!!! Not ever going back there!!!!!
Atmosphere: 2
Food: 2
Service: 1
Service was great. For the price, you’d expect better tasting food. Everything was cooked perfectly, but flavors need enhancing. Here’s what we ordered tonight with our ratings:
-Utica greens: 4/5 would order again. Needs salt and Parmesan cheese. Excellent heat on the dish - subtle but has a kick
-shrimp scampi: 2/5 shrimp was cooked perfectly but absolutely no flavor in the dish. Can easily make better at home
-clam strips and fries: 3/5 cooked as expected. Could use some old bay or Cajun seasoning (or even just black pepper and salt). Their cocktail sauce was surprisingly good.
This place has great potential, we hope to see some improvements next time we visit. Lack of flavor seems to be a common theme in these reviews, so hopefully this place reads their reviews and makes the adjustments to get some more 5 star reviews in the future!
Atmosphere: 4
Food: 2
Service: 5
Honestly, the food was terrible. Five of us arrived for lunch. The place was empty. We were seated right away. Service was super friendly. Five meals... and only one - the fish sandwich - was good. The rest of us were either disappointed or could not eat what we were served. We won't be back.
Atmosphere: 3
Food: 1
Service: 5
Great food and great service!
Atmosphere: 5
Food: 5
Service: 5
Tried selling on steak specials when their name includes spaghetti.. I had spaghetti and meatballs.. was good.. calamari was delicious.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spaghetti and Meatballs, Garlic Bread
We have been there twice for dinner, thought we would give it a second try...But the wait for the food was horrendous, almost an hr & a half, we ordered sirloin steaks for us all, we're very unflavored & tasteless...I complained about all 3 steaks & she said sorry they are so plain, we do get alot of of complaints over the steaks...We asked her for some seasoning to take away the blandness, she said they had nothing...Then asked her for some A 1 sauce, OMG, it was horrible , like a generic steak sause , when she insisted it was A 1...We won't be going back, the waitress was pleasant but other than that not good...Even had to send our sodas back, from being so flat...They need bettter taste & quality ...So not happy, do not mind paying a Good Price for descent food... RB....
Atmosphere: 3
Food: 2
Service: 2
For the cost of the steak and for it to be bland and not even given an option to add spices or have any at the table is not just confusing but unheard of. Looked like it was done in a frying pan with maybe butter. Steak was good sized and great in regards to temp but the no spices or option to have them ruined it for all of us.
Atmosphere: 5
Food: 1
Service: 4
Recommended dishes: Garlic Bread
Excellent experience
Atmosphere: 5
Food: 5
Service: 5
Visiting the area for the weekend with my daughter. Hesitant to order the braciole being Italian and used to having it made delicious by family. Asked the waitress and she said many people order it. I went ahead. Unfortunately I could not cut through the round steak. Two huge pieces but both pieces were tough. I ate a little bit of the meatball inside, which was OK. The tomato sauce wasn’t bad. I think it needed a little sweetness.
My daughter ordered the wild mushroom ravioli. It was served with escarole. She said that they were probably frozen ravioli and served with too much butter. She was not impressed.
Place was clean and attractive. Server could not have been nicer. We left a lot of our food on the plate and did not take it home.
If you want my opinion, I think they have way too many items on the menu. You don’t need that many food choices. Hone in on what you make well and only offer that.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Great food and friendly service!
Atmosphere: 5
Food: 5
Service: 5
I was there for a late dinner with friends Saturday night. I had been there before under the previous ownership, and it was OK. But MUCH better now in my opinion. I had wild mushroom ravioli which was DELICIOUS. All the food our group had was tasty and large portions. I'll go here again for sure.
Atmosphere: 4
Food: 5
Service: 5
We came in mid-day Sunday. From the moment we walked in we were greeted with a friendly smile. Our Waitress was beyond attentive and so professional and friendly. She anticipated our needs and treated us very very well. The food, fettuccine alfredo and stuffed shells were absolutely delicious! Best we've had anywhere! I wish I had paid attention to our servers name I think it was maybe something like Cody or Cory?? She is definitely a keeper! We will tell our friends and family what a wonderful experience we had!
Atmosphere: 5
Food: 5
Service: 5
Great food and service. Reasonable prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread
Update:
Good chicken parmesan when the previous owners had the place which was a 5 star review now down to 1. Should’ve known better how the service was right off the bat, that there were new owners when we sat down. All 4 meals were no good unfortunately.
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