This review does NOT reflect Nerisa— she is an amazing and considerate mixologist and bartender. Tonight we came to the bar, as regulars and ordered one of our regular cocktails, the white cosmo. The bartender, Dot, gave us a standard cosmo. When we asked about the coloration, we were told the type of vodka was switched and that’s why the white cosmo was pink in color. We were argued with and lied to, which was frustrating considering we’ve had this cocktail many times… overall rude, lackluster service.
Service: 1
Kyle Benesch
Cocktails are amazing! Nerisa always does such a great job. Way better than anything else at Turning Stone
Michele Crump
Definitely does not k ow how to make a. Drink appropriately !
888cassieg
Absolutely amazing. My only issue was waiting over a half hour for them to clear the alcohol from my rook because I am under 18. To then get my room to see none of it was actually removed from the room. Personally that is not an issue for me, but for others that could become a very large one. Housekeeping needs to double check before conforming something has actually been done. The front desk staff was wonderful along with everything else
Richard G Roberts
Always Great and fantastic service
Samantha Miner
Amazing service
From the time u valet your car until you leave top notch service
Sammy Lee
Amazing service
From the time u valet your car until you leave top notch service
Jennifer Miller
The staff members were very friendly and accommodating. The facilities are beautiful and clean and included many amenities I wasn’t prepared for as I have never been to a place like this before. I didn’t allow myself enough time to enjoy everything but the massage and manicure I got were amazing. Thank you for a nice relaxing day 💕
G64YJjamesw
The room was large. Bed very comfortable. Turn down service wonderful. Greeted upon arrival. Bags were stored until room was ready as we arrived for breakfast. The bathroom was clean and stocked with personal supplies.
522saulo
It’s the greatest experience it’s a wonderful place , The people working at the lodge. Are the greatest And make the place a greater visit and the 2 lady’s at the bar do a wonderful job If you stay at the lodge stop by at the bar and get a drink The guys that work At the door or park your car are some of the kindest And hard working people go visit the lodge at turning stone
wonderful place and all the help was so very pleasant...bartender help with mom deciding a nice drink. valet and hotel people were very accommodating, had my car in like 5 minutes in the morning.they have a nice coffee bar in the morning..BUT those beds are AMAZING!!!! What a great nights sleep...!!!!
Joanne K
Just had a amazing time at Turning Stone Resort and Casino. First time staying at The Lodge, amazing! The Lodge is so beautiful, the entrance, water flowing over rocks, fire pits, the rooms are beautiful and the pool and hot tub you feel like your in the Adirondack's. What a beautiful hotel, can't wait to go back. Oh and staff so helpful and friendly! Thank you Joanne Killian
shemieshemster
We just returned from a stay at The Lodge. The accommodations are wonderful…..beds and pillows are heavenly. We had a room with a balcony, which we used to have our room service breakfast each morning. Disappointed not to be able to have any meals at Wildflowers, as they have limited their hours. TS Steakhouse was fantastic - the service and the food are second to none. Peach Blossom was a disappointment, as was Pino Bianco. Just not good enough. The Skana spa - wow wow wow. I had two treatments which were just beyond words. We cannot wait to return to The Lodge soon.
Leigh Nikki
we just absolutely love it! the pool area is amazing.
IreneG1658
My guest and I arrived after 4:00 for our spa getaway and were told our room was not available. We weren't given a definite time of when we would be able to check-in. We were tired after driving and just wanted to relax in the room and get ready for the evening. They checked our bags and we headed to the lounge area. Couldn't get a drink until the bar opened at 5:00 PM. The bartender was great - the drinks were delicious. Our first round was comped for our inconvenience (we asked if they would do it). Next day we got up early to enjoy the spa amenities and were told we couldn't check in until one hour before our spa treatment reservations, which were at 1:00. This was extremely frustrating. So we had 2.5 hours to kill until check-in. We ended up going to a restaurant to have some food and mimosas. Then checked in and had the lunch which was delicious. The spa was great except the floor in the hot tub room was dirty and the loungers' pull-out trays were dusty and dirty. The cleanliness has gone downhill. The staff was very friendly and accommodating otherwise. Our room in the lodge was beautiful but quite expensive since our view was onto the loading dock and not very attractive at all. Mini bar prices were outrageous. Not sure if I would return, to tell the truth. We came five years ago and the quality and conveniences have slipped since then.
This review does NOT reflect Nerisa— she is an amazing and considerate mixologist and bartender. Tonight we came to the bar, as regulars and ordered one of our regular cocktails, the white cosmo. The bartender, Dot, gave us a standard cosmo. When we asked about the coloration, we were told the type of vodka was switched and that’s why the white cosmo was pink in color. We were argued with and lied to, which was frustrating considering we’ve had this cocktail many times… overall rude, lackluster service.
Service: 1
Cocktails are amazing! Nerisa always does such a great job. Way better than anything else at Turning Stone
Definitely does not k ow how to make a. Drink appropriately !
Absolutely amazing. My only issue was waiting over a half hour for them to clear the alcohol from my rook because I am under 18. To then get my room to see none of it was actually removed from the room. Personally that is not an issue for me, but for others that could become a very large one. Housekeeping needs to double check before conforming something has actually been done. The front desk staff was wonderful along with everything else
Always Great and fantastic service
Amazing service From the time u valet your car until you leave top notch service
Amazing service From the time u valet your car until you leave top notch service
The staff members were very friendly and accommodating. The facilities are beautiful and clean and included many amenities I wasn’t prepared for as I have never been to a place like this before. I didn’t allow myself enough time to enjoy everything but the massage and manicure I got were amazing. Thank you for a nice relaxing day 💕
The room was large. Bed very comfortable. Turn down service wonderful. Greeted upon arrival. Bags were stored until room was ready as we arrived for breakfast. The bathroom was clean and stocked with personal supplies.
It’s the greatest experience it’s a wonderful place , The people working at the lodge. Are the greatest And make the place a greater visit and the 2 lady’s at the bar do a wonderful job If you stay at the lodge stop by at the bar and get a drink The guys that work At the door or park your car are some of the kindest And hard working people go visit the lodge at turning stone
Restaurantji Recommends
wonderful place and all the help was so very pleasant...bartender help with mom deciding a nice drink. valet and hotel people were very accommodating, had my car in like 5 minutes in the morning.they have a nice coffee bar in the morning..BUT those beds are AMAZING!!!! What a great nights sleep...!!!!
Just had a amazing time at Turning Stone Resort and Casino. First time staying at The Lodge, amazing! The Lodge is so beautiful, the entrance, water flowing over rocks, fire pits, the rooms are beautiful and the pool and hot tub you feel like your in the Adirondack's. What a beautiful hotel, can't wait to go back. Oh and staff so helpful and friendly! Thank you Joanne Killian
We just returned from a stay at The Lodge. The accommodations are wonderful…..beds and pillows are heavenly. We had a room with a balcony, which we used to have our room service breakfast each morning. Disappointed not to be able to have any meals at Wildflowers, as they have limited their hours. TS Steakhouse was fantastic - the service and the food are second to none. Peach Blossom was a disappointment, as was Pino Bianco. Just not good enough. The Skana spa - wow wow wow. I had two treatments which were just beyond words. We cannot wait to return to The Lodge soon.
we just absolutely love it! the pool area is amazing.
My guest and I arrived after 4:00 for our spa getaway and were told our room was not available. We weren't given a definite time of when we would be able to check-in. We were tired after driving and just wanted to relax in the room and get ready for the evening. They checked our bags and we headed to the lounge area. Couldn't get a drink until the bar opened at 5:00 PM. The bartender was great - the drinks were delicious. Our first round was comped for our inconvenience (we asked if they would do it). Next day we got up early to enjoy the spa amenities and were told we couldn't check in until one hour before our spa treatment reservations, which were at 1:00. This was extremely frustrating. So we had 2.5 hours to kill until check-in. We ended up going to a restaurant to have some food and mimosas. Then checked in and had the lunch which was delicious. The spa was great except the floor in the hot tub room was dirty and the loungers' pull-out trays were dusty and dirty. The cleanliness has gone downhill. The staff was very friendly and accommodating otherwise. Our room in the lodge was beautiful but quite expensive since our view was onto the loading dock and not very attractive at all. Mini bar prices were outrageous. Not sure if I would return, to tell the truth. We came five years ago and the quality and conveniences have slipped since then.
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