After driving all day, this was one of the only food options available, and the website and door indicated they were open until 1am, however at midnight the lights were off, sign was off, no one was around and there was no signage indicating an early close. Really disappointing because by the time we could get to another taco bell, it would’ve been after the actual close time. Seemed really unprofessional and lazy.
Abigail
I go here for lunch 1-2x a week and the employees know my usual order at this point lol, they're super friendly and quick and even greet me by name. hope corporate sees this and gives y'all a raise or something!
Atmosphere: 5
Food: 5
Service: 5
Dominga Santos
They are quick and have the food ready at an efficienct amount of time. They are also courteous and friendly. UPDATE PLEASE READ!!!! I CHANGED MY 5 STAR REVIEW TO 1.
UPDATE THIS IS LONG BUT I BELIEVE NECESSARY FOR PEOPLE TO READ. I am appalled tonight. It’s a bit after 9pm. I don’t know whether to be upset or laugh at how ridiculous what my hubby and I experienced was. So after working hard and deciding we need a quick meal solution for our family of 5, we decide on this Taco Bell. We weren’t sure what to get as we haven’t eaten out anywhere in over a year until very recently. We pull back around after deciding what we want, we order and slowly pull away. I count everything we order and look over everything before we get too far just to make sure the order is right. So my hubby pulls off while I’m still counting and I tell him we are short a burrito. Normally we would not bother but we are trying to have a quick meal for our family tonight as I’ve explained before. So we go back around and this kind of stocky Caucasian male with glasses, black long sleeved shirt on under a t shirt and a black baseball cap on tells us to pull around as he will make it. He then holds the burrito while saying “I’m going to give this to you this time but if we find out you are saying you didn’t get your order when you did I will remember your face (as he is mostly talking to my hubby idk why) and call corporate so we won’t be able to serve you again because we have had people do this quite a bit and we are losing money.” Than he says “I’m not trying to be an a-hole like other people.” All while being just that. My hubby was sitting there shocked and confused. I said to him “we understand that but it’s not that serious for us to make up the story that we didn’t get one $1.54 burrito and we have not been here in over a year.” He proceeded to say to us “I will take a note of your face and etc. My hubby said “sir I have no idea what you are talking about, we don’t come here and wouldn’t even attempt something like that, I’ll even give you my id.” He was saying what he was saying in a very accusatory manner and very offensive on purpose to try to intimidate us. What an insult to us as Christian family people. We aren’t perfect or saints but we try to be as honest and respectful as possible to everyone. I would like for anyone who has experienced something similar with this same individual or at this establishment period to contact me asap. I will be giving a call to CORPORATE myself in the morning. I have family who have retired from law enforcement and I studied law and I know this is not proper. I know this is wrong. I can say we WON’T be going back ever. I did a review a couple of years ago because I believed this was one of the nicer Taco Bell’s but not anymore. It’s not the establishment itself but this particular worker for me. Not to mention the taco supreme was packed with a majority of lettuce, barley anything else. This is why we make our own food smh. I wonder how many people he has done this to and he’s cheated out of food. When he accused us out of no where it definitely made me very suspicious of him because it definitely came out of no where as we were very polite the whole time. Not to mention we paid with our Capital One card so to assume we were trying to steal something for $1.54 is ludicrous. Imagine being so tired and hungry after working hard and this is what happens wow. I’m still in between wanting to laugh, be upset and in disbelief.
Atmosphere: 1
Food: 1
Service: 1
Brian Boorman
They don't staff the restaurant. 30 minutes waiting for food on a Thursday afternoon because there's only 2 people.
Service: 1
Meredith Horsfall
I went to the Taco Bell in Victor and waited 20 minutes. Then after 20 minutes finally went up to the front counter and waited another 5 minutes for someone to come and ask me what i needed. Asked where my food was and they said it looked like it got “bumped” and they will work on it now. Decided that i would rather have a refund. The guy told me “we don’t do refunds” and i was like “what do u mean we don’t even have our food and would like our money back so we can go elsewhere” he said “your food is almost done and we don’t do refunds” and i was like “can we talk to a manager I’m pretty sure all taco bells do refunds”. He said his manager wasn’t there and to come back in the morning. I said i am never coming back i would like a refund now before i leave. & then he got another shift lead and he gave us the refund. He came back over and said “sorry i actually don’t know and i am relatively new only worked here for two months” so basically he just lied to us telling us he couldn’t give us a refund.
Wouldn’t go back!
Atmosphere: 1
Food: 1
Service: 1
Sam Tiller
came here tonight and half order was wrong. very simple order to and all of them had an attitude when I pulled back through. sorry you guys can’t read a screen and double check the bags. Will not be back at this location. Definitely make the 5-10 min drive to Farmington over this location ANY day of the week no matter how late I am. At least they know how to make food and give me all the correct items.
Atmosphere: 1
Food: 1
Service: 1
Andreya Sykes
Came here with a fairly simple order, They forgot 2 cheesy fiesta potatoes and a taco and ordered crunchwrap sliders with no tomato because a friend is allergic. Ended up with her eating them and having a reaction. Came back through to have issues fixed along with getting the rest of my items and the guy in drive through immediately cut me off and had an attitude. Not even an apology is crazy. Won’t be back. Same exact situation happened just 2 weeks ago.
Atmosphere: 1
Food: 1
Service: 1
Hayden
Probably had the worst experience here the other day. I ordered ahead through the app for pick up. When I went in there were other people standing waiting. One guy told me he had been there for 30 minutes. The workers were non stop talking, and complaining about being understaffed…like us other retail workers are experiencing the same distress. To end the rant my food finally came out 20 minutes later. My pickup was 143pm, I got it at 203pm. Terrible.
Waited 7+ minutes at the window after ordering more than half an hour ahead of time. Never got the drinks for our order.
Atmosphere: 1
Food: 3
Service: 1
Allie Hargrave
I have very low expectations for fast food places. This location in Victor NY is probably the worst Taco Bell I’ve ever been to with some of the stupidest people working there. The food is often cold or made extremely poorly. My friend gets the same order, and three times now the staff has insisted something on their menu is not actually on the menu despite pointing it out and reading it on the menu and having ordered it before. Not “secret menu” nonsense, literally just a normal item. Not worth it to keep going there!
Slow as hell. Takes them 35 minutes to complete an order at 11pm on a Friday night. The company should consider paying their employees more and hiring more people instead of giving massive paychecks to the ceo. No reason at all why a wait at a fast food place should be longer than 10 minutes. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Scott Saucier
I love Taco Bell, but this was above and beyond. I’ve never had a Chalupa that crispy!
Atmosphere: 5
Food: 5
Service: 5
Frank Piazza
Waited in the drive through for 20 -30 min
Atmosphere: 3
Food: 3
Service: 1
D S
Nice hard working folks
Atmosphere: 5
Food: 5
Service: 5
Irving Espada Jr
I would have rated it higher but they got my order wrong 2 times in a row. Staff is very friendly.
After driving all day, this was one of the only food options available, and the website and door indicated they were open until 1am, however at midnight the lights were off, sign was off, no one was around and there was no signage indicating an early close. Really disappointing because by the time we could get to another taco bell, it would’ve been after the actual close time. Seemed really unprofessional and lazy.
I go here for lunch 1-2x a week and the employees know my usual order at this point lol, they're super friendly and quick and even greet me by name. hope corporate sees this and gives y'all a raise or something!
Atmosphere: 5
Food: 5
Service: 5
They are quick and have the food ready at an efficienct amount of time. They are also courteous and friendly. UPDATE PLEASE READ!!!! I CHANGED MY 5 STAR REVIEW TO 1.
UPDATE THIS IS LONG BUT I BELIEVE NECESSARY FOR PEOPLE TO READ. I am appalled tonight. It’s a bit after 9pm. I don’t know whether to be upset or laugh at how ridiculous what my hubby and I experienced was. So after working hard and deciding we need a quick meal solution for our family of 5, we decide on this Taco Bell. We weren’t sure what to get as we haven’t eaten out anywhere in over a year until very recently. We pull back around after deciding what we want, we order and slowly pull away. I count everything we order and look over everything before we get too far just to make sure the order is right. So my hubby pulls off while I’m still counting and I tell him we are short a burrito. Normally we would not bother but we are trying to have a quick meal for our family tonight as I’ve explained before. So we go back around and this kind of stocky Caucasian male with glasses, black long sleeved shirt on under a t shirt and a black baseball cap on tells us to pull around as he will make it. He then holds the burrito while saying “I’m going to give this to you this time but if we find out you are saying you didn’t get your order when you did I will remember your face (as he is mostly talking to my hubby idk why) and call corporate so we won’t be able to serve you again because we have had people do this quite a bit and we are losing money.” Than he says “I’m not trying to be an a-hole like other people.” All while being just that. My hubby was sitting there shocked and confused. I said to him “we understand that but it’s not that serious for us to make up the story that we didn’t get one $1.54 burrito and we have not been here in over a year.” He proceeded to say to us “I will take a note of your face and etc. My hubby said “sir I have no idea what you are talking about, we don’t come here and wouldn’t even attempt something like that, I’ll even give you my id.” He was saying what he was saying in a very accusatory manner and very offensive on purpose to try to intimidate us. What an insult to us as Christian family people. We aren’t perfect or saints but we try to be as honest and respectful as possible to everyone. I would like for anyone who has experienced something similar with this same individual or at this establishment period to contact me asap. I will be giving a call to CORPORATE myself in the morning. I have family who have retired from law enforcement and I studied law and I know this is not proper. I know this is wrong. I can say we WON’T be going back ever. I did a review a couple of years ago because I believed this was one of the nicer Taco Bell’s but not anymore. It’s not the establishment itself but this particular worker for me. Not to mention the taco supreme was packed with a majority of lettuce, barley anything else. This is why we make our own food smh. I wonder how many people he has done this to and he’s cheated out of food. When he accused us out of no where it definitely made me very suspicious of him because it definitely came out of no where as we were very polite the whole time. Not to mention we paid with our Capital One card so to assume we were trying to steal something for $1.54 is ludicrous. Imagine being so tired and hungry after working hard and this is what happens wow. I’m still in between wanting to laugh, be upset and in disbelief.
Atmosphere: 1
Food: 1
Service: 1
They don't staff the restaurant. 30 minutes waiting for food on a Thursday afternoon because there's only 2 people.
Service: 1
I went to the Taco Bell in Victor and waited 20 minutes. Then after 20 minutes finally went up to the front counter and waited another 5 minutes for someone to come and ask me what i needed. Asked where my food was and they said it looked like it got “bumped” and they will work on it now. Decided that i would rather have a refund. The guy told me “we don’t do refunds” and i was like “what do u mean we don’t even have our food and would like our money back so we can go elsewhere” he said “your food is almost done and we don’t do refunds” and i was like “can we talk to a manager I’m pretty sure all taco bells do refunds”. He said his manager wasn’t there and to come back in the morning. I said i am never coming back i would like a refund now before i leave. & then he got another shift lead and he gave us the refund. He came back over and said “sorry i actually don’t know and i am relatively new only worked here for two months” so basically he just lied to us telling us he couldn’t give us a refund.
Wouldn’t go back!
Atmosphere: 1
Food: 1
Service: 1
came here tonight and half order was wrong. very simple order to and all of them had an attitude when I pulled back through. sorry you guys can’t read a screen and double check the bags. Will not be back at this location. Definitely make the 5-10 min drive to Farmington over this location ANY day of the week no matter how late I am. At least they know how to make food and give me all the correct items.
Atmosphere: 1
Food: 1
Service: 1
Came here with a fairly simple order, They forgot 2 cheesy fiesta potatoes and a taco and ordered crunchwrap sliders with no tomato because a friend is allergic. Ended up with her eating them and having a reaction. Came back through to have issues fixed along with getting the rest of my items and the guy in drive through immediately cut me off and had an attitude. Not even an apology is crazy. Won’t be back. Same exact situation happened just 2 weeks ago.
Atmosphere: 1
Food: 1
Service: 1
Probably had the worst experience here the other day. I ordered ahead through the app for pick up. When I went in there were other people standing waiting. One guy told me he had been there for 30 minutes. The workers were non stop talking, and complaining about being understaffed…like us other retail workers are experiencing the same distress. To end the rant my food finally came out 20 minutes later. My pickup was 143pm, I got it at 203pm. Terrible.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Cheesy Roll Up, Hash Brown, Breakfast Burrito, Soft Taco, Crunchy Taco
Waited 7+ minutes at the window after ordering more than half an hour ahead of time. Never got the drinks for our order.
Atmosphere: 1
Food: 3
Service: 1
I have very low expectations for fast food places. This location in Victor NY is probably the worst Taco Bell I’ve ever been to with some of the stupidest people working there. The food is often cold or made extremely poorly. My friend gets the same order, and three times now the staff has insisted something on their menu is not actually on the menu despite pointing it out and reading it on the menu and having ordered it before. Not “secret menu” nonsense, literally just a normal item. Not worth it to keep going there!
Food: 2
Service: 1
Restaurantji Recommends
Slow as hell. Takes them 35 minutes to complete an order at 11pm on a Friday night. The company should consider paying their employees more and hiring more people instead of giving massive paychecks to the ceo. No reason at all why a wait at a fast food place should be longer than 10 minutes. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
I love Taco Bell, but this was above and beyond. I’ve never had a Chalupa that crispy!
Atmosphere: 5
Food: 5
Service: 5
Waited in the drive through for 20 -30 min
Atmosphere: 3
Food: 3
Service: 1
Nice hard working folks
Atmosphere: 5
Food: 5
Service: 5
I would have rated it higher but they got my order wrong 2 times in a row. Staff is very friendly.
Atmosphere: 4
Food: 3
Service: 3
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