So unhappy with the service I received. I tried taking advantage of their online ordering process yesterday, and spent about $100 on my grocery order. In the time it took to submit the order (maybe 6 minutes?) the time slot I selected was no longer available, and I could pick it up today at the earliest. Oh well, out of everyone's control and it was the evening.
Today my wife was told our order was moved to YORKTOWN because "one or more item was unavailable". Why bother selecting my store if the available items aren't available? When she called customer service, they relayed that "you don't know if somethings unavailable until you confirm the order. At that time your order is sent to the closest store". Yeah AFTER you pay for it. What's equally frustrating is, she was told the order would not be canceled until after we "Failed" to pick the order up, and it would take 5 days for the refund to process. So now I'm buying groceries AGAIN with the BJ's charge, hoping they follow through on the refund. Any sort of credit would have been taken with gratitude (nothings perfect and things happen) but was pretty much all shoulders and a simple "I completely understand, sorry for the inconvenience. I will say that, although the rep was unable to help, she as an individual was very polite.
Extremely unhappy. We will be canceling our membership. (The one we JUST GOT. This was our first and only BJ's experience.)
Justin Carlon
Excessively long check out line no matter the time of day or day of the week. It’s times to invest in a way for customers to scan as they shop. You’re obviously never going to hire enough employees. I can’t wait to switch to Sam’s Club.
Liana Sforza
A HUGE Thank you To all the staff at BJs route 9 in Wappingers Falls. With all the craziness with the corona virus and people panicking at the stores, I’m happy to say we had a great and easy shopping trip this morning. We arrived at Bjs this morning just before opening only to see NYS police and a long line of people waiting to enter store. It definitely looked a little intimidating and we almost turned around and went home but we decided to grin and bare it and get our
So unhappy with the service I received. I tried taking advantage of their online ordering process yesterday, and spent about $100 on my grocery order. In the time it took to submit the order (maybe 6 minutes?) the time slot I selected was no longer available, and I could pick it up today at the earliest. Oh well, out of everyone's control and it was the evening. Today my wife was told our order was moved to YORKTOWN because "one or more item was unavailable". Why bother selecting my store if the available items aren't available? When she called customer service, they relayed that "you don't know if somethings unavailable until you confirm the order. At that time your order is sent to the closest store". Yeah AFTER you pay for it. What's equally frustrating is, she was told the order would not be canceled until after we "Failed" to pick the order up, and it would take 5 days for the refund to process. So now I'm buying groceries AGAIN with the BJ's charge, hoping they follow through on the refund. Any sort of credit would have been taken with gratitude (nothings perfect and things happen) but was pretty much all shoulders and a simple "I completely understand, sorry for the inconvenience. I will say that, although the rep was unable to help, she as an individual was very polite. Extremely unhappy. We will be canceling our membership. (The one we JUST GOT. This was our first and only BJ's experience.)
Excessively long check out line no matter the time of day or day of the week. It’s times to invest in a way for customers to scan as they shop. You’re obviously never going to hire enough employees. I can’t wait to switch to Sam’s Club.
A HUGE Thank you To all the staff at BJs route 9 in Wappingers Falls. With all the craziness with the corona virus and people panicking at the stores, I’m happy to say we had a great and easy shopping trip this morning. We arrived at Bjs this morning just before opening only to see NYS police and a long line of people waiting to enter store. It definitely looked a little intimidating and we almost turned around and went home but we decided to grin and bare it and get our
Great customer service .
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