The food is the same as any dunkin, so it's fine. But I don't get how five employees with four customers can be so slow. Tables were dirty and we had to ask someone to clean one. The people were all friendly, but what the heck are they doing all day?
Atmosphere: 3
Food: 4
Service: 2
Thomas Cassels
By far the worst Dunkin in the area. Slow drive through process. Multiple occasions the store is not opened on time. I’ve wasted so much money placing mobile orders for pick up that become unavailable to pick up because the store is not open on time or the drive thru line takes 20 minutes to service 6 cars.
Atmosphere: 1
Food: 1
Service: 1
Scott Berko
I refrained from writing this for months as service has been slow but today I pulled in and drive thru line was long so I saw nobody was inside, tried to go in and door was locked at 635. Place opens at 6. Suggestion to management: there is a way to efficiently run this place. Maybe ask a Dunkin that knows how to do it. Or train or treat staff better? Idk what your problem is but speed it up
Atmosphere: 2
Food: 3
Service: 1
Umair Ali
Experience was brand damaging. I did a mobile order at 3 pm and ordered a large latte and a half a dozen donuts. I got there 10 minutes later. Line was moving slowly and when I got my order at the window my donuts weren’t even ready. I left the line and realized my latte was a just a large cup of milk. I order less ice because the water dilutes my latte but there was still so much ice. No flavoring either, just ice and milk. I went back and they remade the latte and while they’re remaking it I hear employees singing happy birthday to someone. You just let out a latte with no espresso and hearing celebration in the background makes me feel like no one really cares how much they just wasted your time. No one in there besides the cashier caring for my customer experience. Work should be fun, but where is the discipline and focus being displayed. When I tasted the new latte it definitely tasted like an extra espresso shot mixed in with the old espresso that was forgotten to be put in with the old latte. Donuts were stale and of course they didn’t have the jelly. I don’t really write reviews because I am too lazy but this experience drew the line.
Atmosphere: 1
Food: 1
Service: 1
Amanda Semedo
Ever since the opening back up after remodeling this place has went down hill. You wait on the drive through for an upwards of 10mins. I have gotten my latte without espresso 4 times so far. So now I wait 20 min for a simple coffee because I have to go back around for them to make my coffee again. Train the staff better or hire more people? Something has to give.
Atmosphere: 4
Food: 3
Service: 1
sandy yatsko
Ever since they remodeled it seems they have been alot slower.
Atmosphere: 3
Food: 4
Service: 3
Carlos Lee
Recently renodeling
Atmosphere: 5
Food: 5
Service: 5
Valencia Embree Embree
Very bad service the employee are very rude . He been giving me old coffee and I placed my online order 30 min prior so I could just pick my dozen donuts for my school but my order was not ready and he just throws it in a bag n gives me ? Rest of the time he was preparing everyone’s order but when I’m der he looks at me ignore me and keeps me waiting for my order I was later 40 min after placing the order 30 min before pick up ..
Atmosphere: 1
Food: 1
Service: 1
Daniel Alexander
Slowest Dunkin in the county
Food: 4
Service: 2
Heather Ann Pitcher
If you’re ever in a rush avoid this Dunkin’ in Wappingers Falls at all costs. Mobile order? Don’t bother. Your drink will not be ready when you arrive, and half the time it’s not even made correctly. This location is consistently the slowest, most disorganized Dunkin’ in the county. They’re always short-staffed, and the employees (who often look exhausted and overwhelmed) don’t seem too concerned about accuracy or timeliness. Sometimes it feels like work has become more of a social hour than a place to serve customers. It’s frustrating because Dunkin’ is supposed to be the quick and easy coffee stop but this one is anything but. Unless you’ve got 20 extra minutes to spare and don’t mind rolling the dice on whether your order is right, I’d suggest skipping this location.
Food is good.. people are nice..but a half-hour at drive up. Ahhh...too slow!!I think they need to hire someone else!✌️
Atmosphere: 5
Food: 5
Service: 2
Matt Brennan
Exactly how a dunkin donuts should be
Atmosphere: 5
Food: 5
Service: 5
Mallory O’Connor
I gave birth to my son quicker than the drive through can operate at ANY time on ANY day. It’s atrocious. I am not exaggerating by the way. I literally delivered an entire human faster than their service here. It is consistently poor. I wish this wasn’t so conveniently located. The location is the only positive thing about the place.
The food is the same as any dunkin, so it's fine. But I don't get how five employees with four customers can be so slow. Tables were dirty and we had to ask someone to clean one. The people were all friendly, but what the heck are they doing all day?
Atmosphere: 3
Food: 4
Service: 2
By far the worst Dunkin in the area. Slow drive through process. Multiple occasions the store is not opened on time. I’ve wasted so much money placing mobile orders for pick up that become unavailable to pick up because the store is not open on time or the drive thru line takes 20 minutes to service 6 cars.
Atmosphere: 1
Food: 1
Service: 1
I refrained from writing this for months as service has been slow but today I pulled in and drive thru line was long so I saw nobody was inside, tried to go in and door was locked at 635. Place opens at 6. Suggestion to management: there is a way to efficiently run this place. Maybe ask a Dunkin that knows how to do it. Or train or treat staff better? Idk what your problem is but speed it up
Atmosphere: 2
Food: 3
Service: 1
Experience was brand damaging. I did a mobile order at 3 pm and ordered a large latte and a half a dozen donuts. I got there 10 minutes later. Line was moving slowly and when I got my order at the window my donuts weren’t even ready. I left the line and realized my latte was a just a large cup of milk. I order less ice because the water dilutes my latte but there was still so much ice. No flavoring either, just ice and milk. I went back and they remade the latte and while they’re remaking it I hear employees singing happy birthday to someone. You just let out a latte with no espresso and hearing celebration in the background makes me feel like no one really cares how much they just wasted your time. No one in there besides the cashier caring for my customer experience. Work should be fun, but where is the discipline and focus being displayed. When I tasted the new latte it definitely tasted like an extra espresso shot mixed in with the old espresso that was forgotten to be put in with the old latte. Donuts were stale and of course they didn’t have the jelly. I don’t really write reviews because I am too lazy but this experience drew the line.
Atmosphere: 1
Food: 1
Service: 1
Ever since the opening back up after remodeling this place has went down hill. You wait on the drive through for an upwards of 10mins. I have gotten my latte without espresso 4 times so far. So now I wait 20 min for a simple coffee because I have to go back around for them to make my coffee again. Train the staff better or hire more people? Something has to give.
Atmosphere: 4
Food: 3
Service: 1
Ever since they remodeled it seems they have been alot slower.
Atmosphere: 3
Food: 4
Service: 3
Recently renodeling
Atmosphere: 5
Food: 5
Service: 5
Very bad service the employee are very rude . He been giving me old coffee and I placed my online order 30 min prior so I could just pick my dozen donuts for my school but my order was not ready and he just throws it in a bag n gives me ? Rest of the time he was preparing everyone’s order but when I’m der he looks at me ignore me and keeps me waiting for my order I was later 40 min after placing the order 30 min before pick up ..
Atmosphere: 1
Food: 1
Service: 1
Slowest Dunkin in the county
Food: 4
Service: 2
If you’re ever in a rush avoid this Dunkin’ in Wappingers Falls at all costs. Mobile order? Don’t bother. Your drink will not be ready when you arrive, and half the time it’s not even made correctly.
This location is consistently the slowest, most disorganized Dunkin’ in the county. They’re always short-staffed, and the employees (who often look exhausted and overwhelmed) don’t seem too concerned about accuracy or timeliness. Sometimes it feels like work has become more of a social hour than a place to serve customers.
It’s frustrating because Dunkin’ is supposed to be the quick and easy coffee stop but this one is anything but. Unless you’ve got 20 extra minutes to spare and don’t mind rolling the dice on whether your order is right, I’d suggest skipping this location.
Restaurantji Recommends
It's a regular Dunkin Donuts.
Atmosphere: 4
Food: 4
Service: 4
Usually long wait, this time wasn't bad.
Food: 3
Service: 3
Food is good.. people are nice..but a half-hour at drive up.
Ahhh...too slow!!I think they need to hire someone else!✌️
Atmosphere: 5
Food: 5
Service: 2
Exactly how a dunkin donuts should be
Atmosphere: 5
Food: 5
Service: 5
I gave birth to my son quicker than the drive through can operate at ANY time on ANY day. It’s atrocious. I am not exaggerating by the way. I literally delivered an entire human faster than their service here. It is consistently poor. I wish this wasn’t so conveniently located. The location is the only positive thing about the place.
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