If you’re ever in a rush avoid this Dunkin’ in Wappingers Falls at all costs. Mobile order? Don’t bother. Your drink will not be ready when you arrive, and half the time it’s not even made correctly. This location is consistently the slowest, most disorganized Dunkin’ in the county. They’re always short-staffed, and the employees (who often look exhausted and overwhelmed) don’t seem too concerned about accuracy or timeliness. Sometimes it feels like work has become more of a social hour than a place to serve customers. It’s frustrating because Dunkin’ is supposed to be the quick and easy coffee stop but this one is anything but. Unless you’ve got 20 extra minutes to spare and don’t mind rolling the dice on whether your order is right, I’d suggest skipping this location.
Sal Abbate
It's a regular Dunkin Donuts.
Atmosphere: 4
Food: 4
Service: 4
Tam
Usually long wait, this time wasn't bad.
Food: 3
Service: 3
cynthia De
Food is good.. people are nice..but a half-hour at drive up. Ahhh...too slow!!I think they need to hire someone else!✌️
Atmosphere: 5
Food: 5
Service: 2
Matt Brennan
Exactly how a dunkin donuts should be
Atmosphere: 5
Food: 5
Service: 5
Mallory O’Connor
I gave birth to my son quicker than the drive through can operate at ANY time on ANY day. It’s atrocious. I am not exaggerating by the way. I literally delivered an entire human faster than their service here. It is consistently poor. I wish this wasn’t so conveniently located. The location is the only positive thing about the place.
cindy wessells
Good coffee
Food: 3
Service: 3
Big Boss
Apple Fritter was completely raw! The dough was not baked all the way. My roommate who is a baker even confirmed this as well.
Plus they forgot half of my other donuts and I waited an extra 2 minutes at the window to receive them.
Atmosphere: 2
Food: 1
Service: 2
Chris
I come in every morning for a coffee and there’s no reason I should be sitting in the store for 20 minutes for a coffee. Especially when there’s 6-7 workers in there.
Think I’ll have to go down the road some more to get my coffee from now on
I’ve worked for multiple Dunkins in two different states, both truly amazing experiences… but I must say this is by far the worst location I’ve encountered. The owner needs to know who’s working inside of his store because the customer service, training, speed of service, and employee treatment is trash. Anyone familiar with the food industry or health inspections knows first hand red sanitizer buckets are to be used and changed throughout the day and they don’t even utilize them. Employees continuously make jokes about racism and sexual remarks as if the topic is a laughing matter. I’m all for jokes, but the comments made by shift leads that gets swept under the rug by management is unprofessional. I was removed from their “team” after having a seizure and calling out due to a swollen tongue —but was informed it was due to being late (mind you I showed up three minutes late ONE time), then was told the assistant manager felt I should of fought the situation. From a professional stand point there’s entirely too much joking going on and not enough WORK. Peace & Blessings
Atmosphere: 1
Service: 1
David Sears
My wife ordered 2 bacon/egg/cheese wraps and OMG did it take a long time to get her order, about 10 minutes! They also put way too much cream in both my iced coffee and my wife's Chai tea!
Atmosphere: 3
Food: 5
Service: 1
Dayana Nugra
I ordered just a minute ago and they literally forgot about it like...I didn't pay 13 dollars for nothing
Atmosphere: 1
Food: 5
Service: 2
Puneet Dhaliwal
Always amazing staff in the drive thru, especially Kira!
Atmosphere: 4
Food: 4
Service: 5
CB Romero
The food was prepared very well, and the store had a great atmosphere, and comfy furniture.
Slowest Dunkin in the county
Food: 4
Service: 2
If you’re ever in a rush avoid this Dunkin’ in Wappingers Falls at all costs. Mobile order? Don’t bother. Your drink will not be ready when you arrive, and half the time it’s not even made correctly.
This location is consistently the slowest, most disorganized Dunkin’ in the county. They’re always short-staffed, and the employees (who often look exhausted and overwhelmed) don’t seem too concerned about accuracy or timeliness. Sometimes it feels like work has become more of a social hour than a place to serve customers.
It’s frustrating because Dunkin’ is supposed to be the quick and easy coffee stop but this one is anything but. Unless you’ve got 20 extra minutes to spare and don’t mind rolling the dice on whether your order is right, I’d suggest skipping this location.
It's a regular Dunkin Donuts.
Atmosphere: 4
Food: 4
Service: 4
Usually long wait, this time wasn't bad.
Food: 3
Service: 3
Food is good.. people are nice..but a half-hour at drive up.
Ahhh...too slow!!I think they need to hire someone else!✌️
Atmosphere: 5
Food: 5
Service: 2
Exactly how a dunkin donuts should be
Atmosphere: 5
Food: 5
Service: 5
I gave birth to my son quicker than the drive through can operate at ANY time on ANY day. It’s atrocious. I am not exaggerating by the way. I literally delivered an entire human faster than their service here. It is consistently poor. I wish this wasn’t so conveniently located. The location is the only positive thing about the place.
Good coffee
Food: 3
Service: 3
Apple Fritter was completely raw! The dough was not baked all the way. My roommate who is a baker even confirmed this as well.
Plus they forgot half of my other donuts and I waited an extra 2 minutes at the window to receive them.
Atmosphere: 2
Food: 1
Service: 2
I come in every morning for a coffee and there’s no reason I should be sitting in the store for 20 minutes for a coffee. Especially when there’s 6-7 workers in there.
Think I’ll have to go down the road some more to get my coffee from now on
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’ve worked for multiple Dunkins in two different states, both truly amazing experiences… but I must say this is by far the worst location I’ve encountered. The owner needs to know who’s working inside of his store because the customer service, training, speed of service, and employee treatment is trash. Anyone familiar with the food industry or health inspections knows first hand red sanitizer buckets are to be used and changed throughout the day and they don’t even utilize them. Employees continuously make jokes about racism and sexual remarks as if the topic is a laughing matter. I’m all for jokes, but the comments made by shift leads that gets swept under the rug by management is unprofessional. I was removed from their “team” after having a seizure and calling out due to a swollen tongue —but was informed it was due to being late (mind you I showed up three minutes late ONE time), then was told the assistant manager felt I should of fought the situation. From a professional stand point there’s entirely too much joking going on and not enough WORK. Peace & Blessings
Atmosphere: 1
Service: 1
My wife ordered 2 bacon/egg/cheese wraps and OMG did it take a long time to get her order, about 10 minutes! They also put way too much cream in both my iced coffee and my wife's Chai tea!
Atmosphere: 3
Food: 5
Service: 1
I ordered just a minute ago and they literally forgot about it like...I didn't pay 13 dollars for nothing
Atmosphere: 1
Food: 5
Service: 2
Always amazing staff in the drive thru, especially Kira!
Atmosphere: 4
Food: 4
Service: 5
The food was prepared very well, and the store had a great atmosphere, and comfy furniture.
Atmosphere: 5
Food: 5
Service: 5
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