Horrible service, dirty place, 4 employees that I could see nobody in store and it still took 25 minutes to get 3 coffees and 1 donut. Never again.
John D. Ramos
Great atmosphere and customer service.
Jeremy Weaver
Very slow never gets my order correct and the food is not as good as other locations
George Meza
Love you guys
Les Soeurs
IF YOU WANT YOUR ORDER MESSED UP GO
Atmosphere: 1
Food: 1
Service: 1
Suzi Alijaj
Messed up on 4 out of 8 orders I love my plain bagel with no cream cheese that we asked for and paid for.
Atmosphere: 1
Food: 1
Service: 1
Dot
12/11/24 Went to this particular Dunkin and it had the WORST SERVICE. I went inside because the drive thru line was long and thought that if I did I would cut down on some of the traffic and wait time. When I went into the store there was a lady standing at the register with an annoyed look on her face but I didn’t say a word, just waited. After a minutes or so one employee came over to grab something to finish making a drink but never said a word to the customer waiting on line ahead of me. At this point the customer turned around and looked at me with the same annoyed look. So I asked if she had been waiting long and she said she had been waiting ten minutes without anyone saying anything to her about taking her order. I immediately asked a young employee if anyone was taking orders and instead of saying, “Someone will be with you in a second” she instead told me she was making drinks and brushed me off. I get it, she’s young and ignorant as to how hospitality works. I get annoyed but not enough to keep going until I see her giggling in the back with one of her empowered as if us waiting with no service was a great joke at 8 something in the morning. You don’t like your job… fine… get over it and grow up or quit. As soon as she noticed I was watching her laugh it up she decided to stop and finish mixing the drink she had been mixing for quite a while. I asked to speak with her manager. Low and behold the manager was the employee she was just giggling with. After telling the manager what the issue was she responded they were understaffed with only three people working… yet five people were walking around in the back. And then she said they were busy making drinks for customers ordering online and in the drive thru. You need five people to make drinks for the drive thru while ignoring customers waiting inside??? Then she, like the other employee, just brushed it off as if she wasn’t actually the manager. Lol.. When I kept going I heard a comment from the mixed drink lady (STILL MIXING THE SAME DRINK…fake ass bartender) laughing again saying, “He’s still going.” Yes, I’m still going because your horrible manager essentially said the people outside are more important than the customers coming inside to order. That customers on the inside aren’t even worth telling, “Hold on, we’ll be right with you.” Never mind the fact that the mixed drink lady literally said to me it is better to order online than to come inside. Too much work for you all? What’s the point in having an inside area to order from if that’s the case? So I happily told the fake bartender she should quit the clown behavior and grow up. Finally, one of the five “understaffed” staff was at the register, and now that I think about it he was also roaming in the back not doing a damn thing the whole time. Horrible service. BEWARE!
Atmosphere: 1
Food: 1
Service: 1
Dominique
Worst Dunkin around! Sucks cus it’s close to my house, but my drink is always wrong even AFTER the person taking my order repeats what I want. Food is always cold, stale, or wrong. I hate complaining to the workers about my food/drinks but I’m wasting my money here. I’d rather not go! I worked in food industry and my husband is a chef and we would NEVER make food orders this way. It’s a disgrace to customer service.
John Lombardi III
Just chose to leave and go to another place for coffee. Nobody else in line, but me, and a heavy set dirty looking man is seemingly doing nothing. He's even talking to me yet not taking my order.
Atmosphere: 1
Service: 1
Juan Carlos Mogrovejo
They should improve customer service and listen to exactly what is ordered from the menu.
stale Croissant, cold egg, cold slap of cheese hardly any bacon. Disgusting.
Food: 1
Service: 3
Peter Somma
Big place. Just topped for a bite. Surprised how huge it is.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Granata
This has got to be one of the worst dunkin's I've ever been to. My drink is always wrong. The service is so slow. I understand most places are understaffed but today I was there and there was 1 car in front of me in the drive thru and my entire transaction took 10 minutes. Usually I get 1 drink and 1 sandwich and I'm in and out of there in like 2-3 minutes.
I got my drink and it was a small vanilla iced coffee and almond milk, they gave it to me clearly with cream.... but they definitely charged me for the almond milk.
The staff is hit or miss when it comes to friendliness. The last time I when through the drive thru, I got a worker who was mumbling and I couldn't understand them through the speaker. Just avoid this one if you can. Save your money as they will mess up your drink.
Atmosphere: 1
Food: 1
Service: 1
Chris Palmer
Charged twice for mobile order that did not go through, staff were not helpful and asked we reorder and pay for a 3rd time. Did not receive our order.
Atmosphere: 1
Food: 1
Service: 1
Sean Fulcher
Make sure to speak loudly and clearly 2-3 times at the counter
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Donuts, Iced Latte, Egg and Cheese
Horrible service, dirty place, 4 employees that I could see nobody in store and it still took 25 minutes to get 3 coffees and 1 donut. Never again.
Great atmosphere and customer service.
Very slow never gets my order correct and the food is not as good as other locations
Love you guys
IF YOU WANT YOUR ORDER MESSED UP GO
Atmosphere: 1
Food: 1
Service: 1
Messed up on 4 out of 8 orders
I love my plain bagel with no cream cheese that we asked for and paid for.
Atmosphere: 1
Food: 1
Service: 1
12/11/24 Went to this particular Dunkin and it had the WORST SERVICE. I went inside because the drive thru line was long and thought that if I did I would cut down on some of the traffic and wait time. When I went into the store there was a lady standing at the register with an annoyed look on her face but I didn’t say a word, just waited. After a minutes or so one employee came over to grab something to finish making a drink but never said a word to the customer waiting on line ahead of me. At this point the customer turned around and looked at me with the same annoyed look. So I asked if she had been waiting long and she said she had been waiting ten minutes without anyone saying anything to her about taking her order. I immediately asked a young employee if anyone was taking orders and instead of saying, “Someone will be with you in a second” she instead told me she was making drinks and brushed me off. I get it, she’s young and ignorant as to how hospitality works. I get annoyed but not enough to keep going until I see her giggling in the back with one of her empowered as if us waiting with no service was a great joke at 8 something in the morning. You don’t like your job… fine… get over it and grow up or quit. As soon as she noticed I was watching her laugh it up she decided to stop and finish mixing the drink she had been mixing for quite a while. I asked to speak with her manager. Low and behold the manager was the employee she was just giggling with. After telling the manager what the issue was she responded they were understaffed with only three people working… yet five people were walking around in the back. And then she said they were busy making drinks for customers ordering online and in the drive thru. You need five people to make drinks for the drive thru while ignoring customers waiting inside??? Then she, like the other employee, just brushed it off as if she wasn’t actually the manager. Lol.. When I kept going I heard a comment from the mixed drink lady (STILL MIXING THE SAME DRINK…fake ass bartender) laughing again saying, “He’s still going.” Yes, I’m still going because your horrible manager essentially said the people outside are more important than the customers coming inside to order. That customers on the inside aren’t even worth telling, “Hold on, we’ll be right with you.” Never mind the fact that the mixed drink lady literally said to me it is better to order online than to come inside. Too much work for you all? What’s the point in having an inside area to order from if that’s the case? So I happily told the fake bartender she should quit the clown behavior and grow up. Finally, one of the five “understaffed” staff was at the register, and now that I think about it he was also roaming in the back not doing a damn thing the whole time. Horrible service. BEWARE!
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin around! Sucks cus it’s close to my house, but my drink is always wrong even AFTER the person taking my order repeats what I want. Food is always cold, stale, or wrong. I hate complaining to the workers about my food/drinks but I’m wasting my money here. I’d rather not go! I worked in food industry and my husband is a chef and we would NEVER make food orders this way. It’s a disgrace to customer service.
Just chose to leave and go to another place for coffee. Nobody else in line, but me, and a heavy set dirty looking man is seemingly doing nothing. He's even talking to me yet not taking my order.
Atmosphere: 1
Service: 1
They should improve customer service and listen to exactly what is ordered from the menu.
Atmosphere: 5
Food: 5
Service: 2
Restaurantji Recommends
stale Croissant, cold egg, cold slap of cheese hardly any bacon. Disgusting.
Food: 1
Service: 3
Big place. Just topped for a bite. Surprised how huge it is.
Atmosphere: 5
Food: 5
Service: 5
This has got to be one of the worst dunkin's I've ever been to. My drink is always wrong. The service is so slow. I understand most places are understaffed but today I was there and there was 1 car in front of me in the drive thru and my entire transaction took 10 minutes. Usually I get 1 drink and 1 sandwich and I'm in and out of there in like 2-3 minutes.
I got my drink and it was a small vanilla iced coffee and almond milk, they gave it to me clearly with cream.... but they definitely charged me for the almond milk.
The staff is hit or miss when it comes to friendliness. The last time I when through the drive thru, I got a worker who was mumbling and I couldn't understand them through the speaker. Just avoid this one if you can. Save your money as they will mess up your drink.
Atmosphere: 1
Food: 1
Service: 1
Charged twice for mobile order that did not go through, staff were not helpful and asked we reorder and pay for a 3rd time. Did not receive our order.
Atmosphere: 1
Food: 1
Service: 1
Make sure to speak loudly and clearly 2-3 times at the counter
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Donuts, Iced Latte, Egg and Cheese
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