I recently visited McDonald's in Wappingers Falls NY and was appalled by the terrible service. After placing an online order driver thru pickup, I arrived to find that it wasn't ready. The staff asked me to pull forward out of drive-thru lane and park in a waiting spot, and when I asked about the delay, they became defensive and spoke to me with attitude. I requested to speak with the manager, but shift manager was unhelpful and dismissive, telling me that maybe I shouldn't have ordered a double quarter pounder if I'm not patient. Her response was unacceptable, and I will not be returning to this location.
Following up with my complaint, it has come to my attention that shift manager provided false information regarding her name.
Atmosphere: 1
Food: 1
Service: 1
Marilyn Figueroa
I haven’t gone here in a long time and ordered a simple mcChicken with 4pc nuggets and small fries… I get home and open my mcChicken and see a slimy substance on one side of the sandwich where the mayo is placed! I noticed it’s different than mayo because it’s only one side where the slime sticks to the patty and becomes stringy. Did NOT eat it and glad I looked first! Won’t be going back. Check your food before you take a bite.
nishan singh
My son order chicken nuggets and fries for to go order and get home and see there like almost no fries in the fries box
J
If your closings your Lobby before time on the door, then you need to change the hours on the door
Service: 1
Donald Ulrich
The drive through is literal rage bait. Two speakers and chaos.
Food: 5
Service: 1
Dr Tamal Saha
I have been going and having foods from McDonald’s in their outlet for the last 7 years but I am very sorry to say their services getting worse day by day .most of the stuff they don’t know how to communicate neither they are taking order on time and neither they understand what I am trying to order .today I ordered one medium size hot caramel mouche but while ordering their were taking in Spanish and when I was asking three of them came one after one but no one able understand neither speak properly and when they delivered the order it was not that good and when I had I had stomachache .I am totally disappointed and my dollars has gone .even their new gaming things to get win after applying a secret code that also not properly understand neither explained by Macdonalds employees cause they have no idea about this and I had this problem in their different location .
Atmosphere: 1
Food: 1
Service: 1
jelly000
Workers are super sweet, food was delicious, fresh, the area was clean and my food came out in a fashionably fast manner!
Their sweet tea ALWAYS sucks. Their filter or tea maker needs to be replaced or they need to learn to make the tea right.
Joseph Griggs
Gave me a minecraft meal and the code didn't work for my nephew. It was his birthday and he was extremely upset, drove all the way back and showed the receipt and had all the items but they refused a swap, a refund, or any discount off buying another. Was still going to buy anyway at full price but the worker's attitude was so rude I just left and got another at another location.
Atmosphere: 1
Food: 3
Service: 1
Debra Blair
The worst serive and old discusting food ever sold I must say if you want sever stomach pains and further pains here's you bestvplase to go the people there don't give a shirt and there rude and nasty
I recently visited McDonald's in Wappingers Falls NY and was appalled by the terrible service. After placing an online order driver thru pickup, I arrived to find that it wasn't ready. The staff asked me to pull forward out of drive-thru lane and park in a waiting spot, and when I asked about the delay, they became defensive and spoke to me with attitude. I requested to speak with the manager, but shift manager was unhelpful and dismissive, telling me that maybe I shouldn't have ordered a double quarter pounder if I'm not patient. Her response was unacceptable, and I will not be returning to this location.
Following up with my complaint, it has come to my attention that shift manager provided false information regarding her name.
Atmosphere: 1
Food: 1
Service: 1
I haven’t gone here in a long time and ordered a simple mcChicken with 4pc nuggets and small fries… I get home and open my mcChicken and see a slimy substance on one side of the sandwich where the mayo is placed! I noticed it’s different than mayo because it’s only one side where the slime sticks to the patty and becomes stringy. Did NOT eat it and glad I looked first! Won’t be going back. Check your food before you take a bite.
My son order chicken nuggets and fries for to go order and get home and see there like almost no fries in the fries box
If your closings your Lobby before time on the door, then you need to change the hours on the door
Service: 1
The drive through is literal rage bait. Two speakers and chaos.
Food: 5
Service: 1
I have been going and having foods from McDonald’s in their outlet for the last 7 years but I am very sorry to say their services getting worse day by day .most of the stuff they don’t know how to communicate neither they are taking order on time and neither they understand what I am trying to order .today I ordered one medium size hot caramel mouche but while ordering their were taking in Spanish and when I was asking three of them came one after one but no one able understand neither speak properly and when they delivered the order it was not that good and when I had I had stomachache .I am totally disappointed and my dollars has gone .even their new gaming things to get win after applying a secret code that also not properly understand neither explained by Macdonalds employees cause they have no idea about this and I had this problem in their different location .
Atmosphere: 1
Food: 1
Service: 1
Workers are super sweet, food was delicious, fresh, the area was clean and my food came out in a fashionably fast manner!
Atmosphere: 5
Food: 5
Service: 5
Worth the trip!
Atmosphere: 5
Food: 5
Service: 5
Always messing up orders and forgetting food
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Fries
Great service
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Open 24 hours, what more could I ask for.
Mc Nasty.
Atmosphere: 1
Food: 1
Service: 1
Their sweet tea ALWAYS sucks. Their filter or tea maker needs to be replaced or they need to learn to make the tea right.
Gave me a minecraft meal and the code didn't work for my nephew. It was his birthday and he was extremely upset, drove all the way back and showed the receipt and had all the items but they refused a swap, a refund, or any discount off buying another. Was still going to buy anyway at full price but the worker's attitude was so rude I just left and got another at another location.
Atmosphere: 1
Food: 3
Service: 1
The worst serive and old discusting food ever sold I must say if you want sever stomach pains and further pains here's you bestvplase to go the people there don't give a shirt and there rude and nasty
Atmosphere: 2
Service: 1
Recommended dishes: Small Fries
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