The Village Pancake Factory

We drove from fishkill after my mom’s chemo treatment in pok … we haven’t been here in a while because it is a drive but we were in pok and we were in the mood for different. We were very happy with the food everything was great we just weren’t happy with the service, we had to ask multiple times for Splenda, the waitress spilled the milk and I used my napkins, she never gave us extra (she had them in her apron) I had to call her over for some then she was taking the finished plates and dropped the butter knife on my mothers foot and never apologized and seen it fall and looked under the table . not sure if the waitress was a bit off her game but we decided to enjoy the food.

I'm just sharing my experience with the 9/11 Dutchess County call center Dispatcher and CSEA rep Andrew Calamari. When my father was dying from his 9/11 treatment. Andy let some pretty bad stuff happen to me as I was trying to take care of my father. My father was dying from 9/11 treatment and Andrew threw me a cinder block instead of a life perserver. My father's disgusted with him. I'm sharing my experience. It's up to people to decide for themselves. Yeah was ok 👌🏻

Was our first time at the Poughkeepsie Galleria location, this afternoon. The food was delicious 😋 and customer service from our server Mike was very professional. We'll be back to try something new on the menu!

Food was good, the oreo cannolli crepes on special were delicious

Atmosphere: 4

Food: 4

Service: 4

Ordered 2 scrambled eggs with 2 plain pancakes. Said hold the home fries and substitute a cup of fruit. Added 2 sausage links. Price $17.00 ! The fruit looked as if it had been cut and stored in the frig since the summer, eggs were dry. Waitress told me I was charged for "the platter" which is 2 eggs 2 pancakes and home fries...thats it - never again. I can go to eveready diner and order an eveready breakfast platter 2 eggs, 2 pancakes, sausage AND bacon, and home fries and toast for $13.99 and its delicious. Better yet if you wanna spend 17 bucks on breakfast get the eveready steak and eggs that also come with home fries. You will only spend 99 cents more than the "platter" made at mediocre level kitchen experience from the pancake factory.

My family & I were shopping in the Galleria the evening of 12/14/24; my daughter had been dying to eat at the Village Pancake Factory, so we decided to try it out. The restaurant was pretty empty yet there was no one to greet us as we walked in, we stood at the entrance for a bit finally heard someone ask how many I responded then someone came to take us to a table. As we walked to our table I noticed about 3 to 4 "employees' just standing around not doing much. When we're seated the table and seats are dirty, there's food and eating utensils under the table; simply put it was disgusting!!! My daughter looked at me & we both just walked out as we were leaving we hear a sarcastic "have a nice night". DO NOT WASTE YOUR TIME!!! SERVICE IS HORRIBLE!!! I was quite upset as my daughter was really excited to finally eat here & what a letdown!!

Atmosphere: 1

Service: 1

On Skibidi the food is bussin

Atmosphere: 5

Food: 5

Service: 5

The food looks amazing! I really like this restaurant. Must go.

Atmosphere: 5

Food: 5

Service: 5

We were seated and sat for 25 min and no one even acknowledge our exstiance! It's not like they were busy.

Atmosphere: 5

Food: 1

Service: 1

I will never eat here again. Me and my mom ordered I got the burger and the burger had no flavor was really disgusting. My mom ordered a steak and eggs and in the middle of her getting ready to eat after cutting up her steak. It was a hair in the food they replaced the food and brought it back, but it’s still charged us for the entire meal rather than having a courtesy to discount the meal and then The staff proceeded to be a little condescending and you sarcasm when you mention what had happened with our meal.

Atmosphere: 1

Food: 1

Service: 2

Are you hiring?

As someone with a disability I was very upset with my experience. When I got to the restaurant I was sat next to other people my service dog went under the table as she is trained to do me and my daughter were ready to order when we were told we had to move, the server said the manager wanted us to move just in case anything happened Because of my dog..
When I told them that they can't ask us to move because of my dog that's discrimination I would like to stay where I am.. The person then went back to the manager..
My server came up to me and was ready to take my drink order when another waitress told him that the manager wanted us to move..
I told them I did not want to move but felt like I was being forced to..
I have extreme anxiety and this is very very humiliating and upsetting.. we were then set in the back of the restaurant away from other people being segregated and discriminated against...

The service themselves were great but the manager amy.. herself did not want to come speak to me herself..

It's experience is very upsetting and disheartening and someone with a disability should not be discriminated against or segregated away from other people because of their service dog...

I then contacted the owners of the establishment with my concerns because of the laws being broken.. And they double down about allergies and they did not want to seek a resolution and gas lit me the whole time.
It's very shample for a business to discriminate to get someone with disability well there is reasonable accommodations for someone... I did not ask for them I was happy and comfortable where I was and I should not have to move because someone's allergies or feelings.. legally I am in the right and I will be seeking legal action.

Atmosphere: 1

Food: 1

Service: 1

Excellent food and large portions.

Atmosphere: 5

Food: 5

Service: 5

Gave me burn toast and refused to refund me because the toast comes with the meal. Didn’t get the logic. Poor customer service the food is okay but pricey. Positive there are better places for breakfast nearby.

Atmosphere: 4

Food: 3

Service: 3

I remember I liked their Irish Benedict several months ago. No pictures, sorry.

Atmosphere: 4

Food: 4

Service: 4