McDonald's
2500 Mound Road, Waterloo
(315) 539-8927
Recent Reviews
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This is the best McDonald's by far. All the people I interacted with was very attentive. Specially one fine lady that, sadly, had finished her shift by the time I tried to learn her name and commend her.
Service: 5
Great dinner break
Atmosphere: 5
Food: 5
Service: 5
Ice cream machine never cleaned.. ever.. always wrong order. Getting used to this.
Atmosphere: 1
Food: 1
Service: 1
Went through drive thru for today. Ordered 2 different kids meals, 1 actually was close to right, the other royaly messed up. Also ordered 3 different medium meals. 2 were all accurate, mine was all sorts of messed up. I ordered the snack wrap meal with 1 of each wrap. Got home and neither 1 had anything but chicken and lettuce, NO sauce. When I called the lady that answered didn't give a name, so I asked how do you expect people to give good feed back when you don't make the food the right way. She accused me of being rude and condescending and then said I'm hanging up. YES I said a few choice words as she didn't even ask what the problem was.
This is beyond ridiculous if the order taker can't listen to the orders properly then retrain them.
If people making the food can't read or follow directions, retrain them.
Get better management and MAYBE, just maybe employees would do there jobs.
Atmosphere: 1
Food: 1
Service: 1
I understand it's a mcdonald's, but nonetheless - believe the poor reviews. Showed up to pick up a mobile app - they didn't even have it on their system. Waited at the first window for 5 minutes, with cars piling up behind me - nobody knew what to do. Parked my car, got out, and into the store - stood there for a full 10 more minutes, with two workers walking back and forth making eye contact with me - but doing nothing. Finally had to ask about my order yet again - shows up. Never been to a McDonald's with this many problems.
Food: 3
Service: 1
The worst McDonald's I've ever been to live in the area and they always mess up the order
Atmosphere: 1
Food: 1
Food was incorrect
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Egg Mcmuffin
they will always forget half of your items always check the bags half the people there are incompetent
Atmosphere: 3
Food: 3
Service: 1
Don’t go there for breakfast, they make up the cut off time as they go. I was just there at 10:40am, 20 minutes before breakfast ends allegedly and the man in front of me in drive thru ordered hotcakes and other breakfast items. When I pulled up to the window I was told no they’re aren’t serving breakfast. This isn’t the first time this location has given me trouble over breakfast. I just wanted a hash brown.
Atmosphere: 1
Food: 1
Service: 1
Over crowded and supermarket quality
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
Service is often very slow and associate can be very rude at times. When you go here the surprise in the happy meal isn't all you'll get. The service is all part of the surprise as well.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: World Famous Fries, Big Mac
Best place to have food and fun with friends
Atmosphere: 4
Food: 4
Service: 5
They are so slow in the drive thru
Atmosphere: 5
Food: 4
Service: 3
45 min wait for two meals. Quarter pounder with cheese had no cheese. Wait was so long. Didn't even bother complaining. Who would listen anyway
Atmosphere: 3
Food: 1
Service: 1
I have to say that I had probably the best McDonald's experience in a long time this morning. My wife and myself went to breakfast and even though it was busy and the cashier was new MY ORDER WAS TAKEN AND COMPLETED TIMELY AND CORRECT!!!!! Shouldn't have to get excited but in today's world it was (explicit) awesome. The place wasn't chaotic, everyone was polite, the food was even made presentable and the place was very clean. Not one to give reviews but kudos and nice job to the entire crew that was on this morning 9/29/24 at around 9:30am.
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