McDonald's

2500 Mound Road, Waterloo
(315) 539-8927

Recent Reviews

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Gustavo Herrera

This is the best McDonald's by far. All the people I interacted with was very attentive. Specially one fine lady that, sadly, had finished her shift by the time I tried to learn her name and commend her.

Service: 5

Mirlyne Jean

Great dinner break

Atmosphere: 5

Food: 5

Service: 5

nick sexton

Ice cream machine never cleaned.. ever.. always wrong order. Getting used to this.

Atmosphere: 1

Food: 1

Service: 1

Lena Manwaring

Went through drive thru for today. Ordered 2 different kids meals, 1 actually was close to right, the other royaly messed up. Also ordered 3 different medium meals. 2 were all accurate, mine was all sorts of messed up. I ordered the snack wrap meal with 1 of each wrap. Got home and neither 1 had anything but chicken and lettuce, NO sauce. When I called the lady that answered didn't give a name, so I asked how do you expect people to give good feed back when you don't make the food the right way. She accused me of being rude and condescending and then said I'm hanging up. YES I said a few choice words as she didn't even ask what the problem was.

This is beyond ridiculous if the order taker can't listen to the orders properly then retrain them.
If people making the food can't read or follow directions, retrain them.
Get better management and MAYBE, just maybe employees would do there jobs.

Atmosphere: 1

Food: 1

Service: 1

Christopher Erwin

I understand it's a mcdonald's, but nonetheless - believe the poor reviews. Showed up to pick up a mobile app - they didn't even have it on their system. Waited at the first window for 5 minutes, with cars piling up behind me - nobody knew what to do. Parked my car, got out, and into the store - stood there for a full 10 more minutes, with two workers walking back and forth making eye contact with me - but doing nothing. Finally had to ask about my order yet again - shows up. Never been to a McDonald's with this many problems.

Food: 3

Service: 1

Kevin mcdonald

The worst McDonald's I've ever been to live in the area and they always mess up the order

Atmosphere: 1

Food: 1

Justin Woodard

Food was incorrect

Atmosphere: 1

Food: 1

Service: 4

Recommended dishes: Egg Mcmuffin

Lukas Rooker

they will always forget half of your items always check the bags half the people there are incompetent

Atmosphere: 3

Food: 3

Service: 1

Austin Kelley

Don’t go there for breakfast, they make up the cut off time as they go. I was just there at 10:40am, 20 minutes before breakfast ends allegedly and the man in front of me in drive thru ordered hotcakes and other breakfast items. When I pulled up to the window I was told no they’re aren’t serving breakfast. This isn’t the first time this location has given me trouble over breakfast. I just wanted a hash brown.

Atmosphere: 1

Food: 1

Service: 1

Bill Nolan

Over crowded and supermarket quality

Atmosphere: 1

Food: 2

Service: 3

Nate Burnett

Service is often very slow and associate can be very rude at times. When you go here the surprise in the happy meal isn't all you'll get. The service is all part of the surprise as well.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: World Famous Fries, Big Mac

Gorantla Sreenivas

Best place to have food and fun with friends

Atmosphere: 4

Food: 4

Service: 5

Jean Jay

They are so slow in the drive thru

Atmosphere: 5

Food: 4

Service: 3

Kyle Appell

45 min wait for two meals. Quarter pounder with cheese had no cheese. Wait was so long. Didn't even bother complaining. Who would listen anyway

Atmosphere: 3

Food: 1

Service: 1

Adam Treat

I have to say that I had probably the best McDonald's experience in a long time this morning. My wife and myself went to breakfast and even though it was busy and the cashier was new MY ORDER WAS TAKEN AND COMPLETED TIMELY AND CORRECT!!!!! Shouldn't have to get excited but in today's world it was (explicit) awesome. The place wasn't chaotic, everyone was polite, the food was even made presentable and the place was very clean. Not one to give reviews but kudos and nice job to the entire crew that was on this morning 9/29/24 at around 9:30am.

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