This review is about the tub of bake at home cookie dough sold at Sam's Club and not the pre-baked cookies sold in stores and online.
I write this review hoping Mrs. Fields customer support will become aware there is extreme difficulty opening the packaging and that they will make the necessary adjustments so other customers are not frustrated to the point of tossing the whole tub in the trash as I almost did.
The plastic rim on the tub is so thick and inflexible it was almost impossible to open without resorting to the use of a screwdriver and crowbar! My hands and fingers did not work on it, a heavy duty dinner knife did not work. I almost lost two fingernails while trying for five minutes to pry off the well sealed plastic lid.
After continued pushing and digging, I was able to use a spoon handle to pry a small opening under one the side of the lid. While trying to hold that spot open with the spoon handle already inserted, (bracing the large frozen tub with my arm), I dug underneath it by inserting a second spoon handle into the small open space, all while attempting to turn the large tub round and round like a can opener. Yet the lid continued to seal back up behind the area I was working on - no progress.
I continued to use more and more force until the lid finally cracked...and the spoon went flying across the counter as it released. Success, but only because the lid finally cracked and split under the pressure. I had my prize, an open tub of cookie dough with enough dough to last a lifetime - but without a lid to keep it covered , a bittersweet moment. Just a word of caution, unless you are an exceptionally strong contortionist, this may not be the packaging you want to select if you are going to purchase for Mrs. Smiths bake at home chocolate chip cookies. Unfortunately I won't be purchasing it again.
April Richardson
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
Nita Wellborn
First time ever visited and paid $9 for 8 mini dogs.the store was dingy and old.won't be returning waste of $9
Atmosphere: 1
Food: 1
Service: 1
Kimmyosbo O
The Valentine’s Day decorated chocolate chip cookie was absolutely delicious. It was $6.99. Tried one pretzel bite from a friend.that was absolutely delicious .fresh baked,buttered and salted despite the cost of $8.99 for a soda cup full. I passed on fountain drinks they were so expensive, but then when I went to the food court, it wasn’t much different from the two restaurants that were still open. The girls working were very friendly however, the smell when you walked in, was neither of fresh baked pretzels or fresh baked cookies. It was something offputting More like dirty grease . everything is very expensive nowadays, but this shop is no more money than everywhere else.
Kid-friendliness: What kids don’t like cookies with lots of frosting or a classic chocolate chip cookie maybe even a cookie with M&Ms in it.
Wheelchair accessibility: Definitely handicapped accessible as long as you can maneuver a manual door
Atmosphere: 3
Food: 5
Service: 5
Becky Haas-Litzenberger
The pretzels are great The yogurt's awesome and the cookies taste really good
Kora Lea
Absolutely ridiculous. $30 for the box of pretzels said I didn't want the drinks so thought the price would be cheaper since it's technically only two larges which the sign said the larges are 8.99 nope didn't change the price. Will not be going back ??♀️??♀️
Samiim Muradi
The best tasty pretzel me and my family we love it so much we drive one hour ??
Kristen Quinn
Got two ice creams and two cookies with my son today for his birthday. Came to $30! I was like ok fine it’s his birthday. We seriously threw all of it out. It was so disgusting. Really disappointing especially since it’s his birthday.
Jamia Williams
Great food. Terrible service. I asked a question about getting a combination and my question was ignored.
Cookies. Safe mall, as it is patrolled by officers that have the backing of their departments to take out the trash.
Debbie Elliotto
Great cookies and fast service
Debbie McCann
The guy that helped us was wonderful!! We were buying a cookie combo for my son's friends birthday and we just didn't know what to do...he was very helpful!!
Rolanda Mahoney
The savings was amazing... but the food court is horrible.. the wait is ridiculously long , very little selection and extremely expensive... I probibly won't be eating there again...
This review is about the tub of bake at home cookie dough sold at Sam's Club and not the pre-baked cookies sold in stores and online. I write this review hoping Mrs. Fields customer support will become aware there is extreme difficulty opening the packaging and that they will make the necessary adjustments so other customers are not frustrated to the point of tossing the whole tub in the trash as I almost did. The plastic rim on the tub is so thick and inflexible it was almost impossible to open without resorting to the use of a screwdriver and crowbar! My hands and fingers did not work on it, a heavy duty dinner knife did not work. I almost lost two fingernails while trying for five minutes to pry off the well sealed plastic lid. After continued pushing and digging, I was able to use a spoon handle to pry a small opening under one the side of the lid. While trying to hold that spot open with the spoon handle already inserted, (bracing the large frozen tub with my arm), I dug underneath it by inserting a second spoon handle into the small open space, all while attempting to turn the large tub round and round like a can opener. Yet the lid continued to seal back up behind the area I was working on - no progress. I continued to use more and more force until the lid finally cracked...and the spoon went flying across the counter as it released. Success, but only because the lid finally cracked and split under the pressure. I had my prize, an open tub of cookie dough with enough dough to last a lifetime - but without a lid to keep it covered , a bittersweet moment. Just a word of caution, unless you are an exceptionally strong contortionist, this may not be the packaging you want to select if you are going to purchase for Mrs. Smiths bake at home chocolate chip cookies. Unfortunately I won't be purchasing it again.
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
First time ever visited and paid $9 for 8 mini dogs.the store was dingy and old.won't be returning waste of $9
Atmosphere: 1
Food: 1
Service: 1
The Valentine’s Day decorated chocolate chip cookie was absolutely delicious. It was $6.99. Tried one pretzel bite from a friend.that was absolutely delicious .fresh baked,buttered and salted despite the cost of $8.99 for a soda cup full. I passed on fountain drinks they were so expensive, but then when I went to the food court, it wasn’t much different from the two restaurants that were still open. The girls working were very friendly however, the smell when you walked in, was neither of fresh baked pretzels or fresh baked cookies. It was something offputting More like dirty grease . everything is very expensive nowadays, but this shop is no more money than everywhere else.
Kid-friendliness: What kids don’t like cookies with lots of frosting or a classic chocolate chip cookie maybe even a cookie with M&Ms in it.
Wheelchair accessibility: Definitely handicapped accessible as long as you can maneuver a manual door
Atmosphere: 3
Food: 5
Service: 5
The pretzels are great The yogurt's awesome and the cookies taste really good
Absolutely ridiculous. $30 for the box of pretzels said I didn't want the drinks so thought the price would be cheaper since it's technically only two larges which the sign said the larges are 8.99 nope didn't change the price. Will not be going back ??♀️??♀️
The best tasty pretzel me and my family we love it so much we drive one hour ??
Got two ice creams and two cookies with my son today for his birthday. Came to $30! I was like ok fine it’s his birthday. We seriously threw all of it out. It was so disgusting. Really disappointing especially since it’s his birthday.
Great food. Terrible service. I asked a question about getting a combination and my question was ignored.
The staff was very friendly and snacks delicious
Restaurantji Recommends
Cookies. Safe mall, as it is patrolled by officers that have the backing of their departments to take out the trash.
Great cookies and fast service
The guy that helped us was wonderful!! We were buying a cookie combo for my son's friends birthday and we just didn't know what to do...he was very helpful!!
The savings was amazing... but the food court is horrible.. the wait is ridiculously long , very little selection and extremely expensive... I probibly won't be eating there again...
The staff was very friendly and snacks delicious
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