Smashburger

1133 NY-414, Waterloo
(315) 946-1793

Recent Reviews

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Joanna Alampi-Gould

Located at Del Lago Casino

Michelle Can I

They have a smashed chicken burger on their menu and every single time I go there they are out of it. Very disappointing Take it off your menu

Tanya Marie (AnonymousMarie85)

Love their food! There's been a few times issues with customer service and closing early or being out of stuff. Overall though still highly recommend. The smash fries are really good too.

Big Dee

OUTSTANDING!!! First off...I LOVE Smashburger! I got my food quickly, with a smile from the friendly staff! The burger tasted awesome and was nice and hot! Lots of fries!! I've been here many times, and I've loved it every time! BTW...ignore the haters leaving spiteful, nasty, UNTRUTHFUL comments!! They're liars! This place ROCKS!!

Michael Sevor.

Very slow service, order a burger and fries ans it took 45 minutes to get my food. I could have left and went home cooked dinner , ate, and came back in time for my show faster

Jennifer Vermette

Very disappointed..waited 45 mins staff was very rude. Prices r too high for a burger smaller than bk tots were cold. No kids but u have kids menu? Disappointing all the way around.

Marc

Today I had one classic crispy chicken sandwich, one large french fry.
It was really delicious

James Smith

I wish I could give zero stars. It's inside of a casino that doesn't have a separate entrance. If your kids are under 18 years old, they can not eat at the restaurant. Like, who was the clown who thought this one up? I could understand if it was a bar. But it's a burger joint that doesn't allow under 18 years old kids. The bouncer at the casino makes sure you are old enough to eat in a casino...

The parking lot was new and nice, though.

I have seen some reviews saying that their kids have eaten there. I'm not sure how they got past security? We discussed it, and he refused to allow the kids in. So the kids ate at Subway down the street.

Kid-friendliness: Does not allow people under 18!

Atmosphere: 1

Food: 1

Service: 1

Jay Allen

Service sucked. Food was OK but the server is horrible.

Atmosphere: 4

Food: 3

Service: 1

Michele Lem

25+ min wait on 1 single + 1 fry.. there was no lines.. Others next toe were missing food ?
I don't expect to be back !!!

Atmosphere: 3

Food: 1

Service: 1

Catt Lauer

The Smash Burger at the del Lago Casino food court is a must-try! The food is consistently amazing. The chicken sandwich is my go-to, always juicy and flavorful. The smash fries are a perfect side, crispy and well-seasoned. Highly recommend for a delicious meal!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sweet Potato Fries, Smash Burger and Smash Frys, French Fries, BBQ Bacon Smash, Crispy Chicken Strips Meal, Classic Smash

Sasha Bataligin

Had the truffle mushroom swiss burger...oh man, did it hit the spot!!!!! I would totally recommend it. The seating area was......meh.

Atmosphere: 3

Food: 5

Service: 4

Garcia Ana

The cook sierra cook my meal exactly the way I wanted. My burger was so superb that I purchased another. She needs a raise.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sweet Potato Fries, Oreo, Crispy Chicken Strips Meal, Classic Smash

Courtney Campbell-Cooper

The customer service at this establishment isn’t pleasant. I come here very often because my son ( who is 8) loves the burgers. Every time Paul or the pregnant girl is at cash register they are rude. My son likes lettuce and mayo on his kids burger and they refuse to put condiments. I know the policy is no condiments on kids meal, but when I say I am open to pay extra Big Back Paul still my refuses. The food is good and fresh and majority of the staff are friendly. But customer service training is needed for some

Atmosphere: 3

Food: 5

Service: 1

Wayne S

We weren't expecting much from this casino food court location. We were pleasantly surprised, burger didn't look that big but it was delicious. We will return to use our casino points.

Atmosphere: 4

Food: 4

Service: 4

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