Walked in there were 3 employees doing absolutely nothing. There were no customers in the store yet none of the 3 greeted me or took my order for exactly 2 mins and 48 seconds. I waited patiently until one of the employees said “Do you wanna order?” What a joke, I ordered only because there’s no Starbucks for 10 miles. Horrid service - can they open a Starbucks near by! 0 stars
Atmosphere: 1
Food: 1
Service: 1
Amanda Manuta
Clean and friendly coffee was very fresh
Atmosphere: 5
Food: 5
Service: 5
Jeremy Zeitler
Ismael and the team are the best! Always a pleasure seeing everyone in the morning and everyone is super friendly and they have my order ready always! Thank you for the amazing service!!! 💪🙏🙏
Atmosphere: 5
Food: 5
Service: 5
Cecila Smith
I just saw this post about the atmosphere in dunkin, and I completely disagree I have seen these workers try their hardest to close the shop and attend customers at the same time and usually customers that come in at night expect Everything quick and don’t even say thank you, so whoever posted that review should really rethink on that and I believe these young employees are doing their best, great work!!
Atmosphere: 4
Food: 4
Service: 5
Joseph Kelly
Team is always on point here
Atmosphere: 5
Food: 5
Service: 5
OE E
It was 9:30 they have already closed their doors. This person was picking up his order, if you leave around garnerville and Haverstraw you know this person that walks around 9w to work (special needs person) if you walk in around 9:20 they have a very bad attitude towards customers because they wanna leave. I think after the renovation this place only got worse.
Atmosphere: 1
Food: 1
Service: 1
John Short
No one speaks English was over charged and couldn’t get one person to understand the mistake because they don’t speak basic English another another customer had to step in to translate
Nataliia Real
My husband and I usually buy coffee there on Sundays. When we ask for the latte or cappuccino, they give us half full. They justify themselves saying that the way it should be. And refuse to fill the cup. Personally me, I worked in café and I know the measurements very well! It is rude and unacceptable! And it is also sad, because client is nobody for the staff in this West Haverstraw location. So sad. And not the first time...
Atmosphere: 1
Service: 1
Adriana Carter
We went there right before closing 930 and there was friends of the employees making fun of us calling us names in Spanish like we didn’t know Spanish and the employees were very rude and unprofessional. They kept getting our drink wrong and then they got mad and threw it out in the garbage and they kept giving us the wrong drink And then they got mad when we told them to tell their friends to stop
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Donuts
Mik
Please check your order before you leave. I ordered loaded hash browns and it came with eggs and what looked like chives. It call for cheese and bacon. Being that it was 5am I couldn’t turn around or I’d be late for work. I can’t eat eggs 🤷🏾♀️. I order a latte almond milk which is another.50 cents and you guessed it they put whole milk. Now I’m currently writing to you from the toilet when I should be working. Please check your order before you leave, this is not the first time this has happened to me. This is just the first time I’m complaining because I feel like this location needs to be better.
I came there on Christmas, the clerk couldn’t speak English and she kept pointing to the machine. The machine didn’t the $6.00 special. I end up walking out . Very shitty service there .
Annie Sellers
Ordered a breakfast sandwich the bacon was not cooked the bread wasn't toasted look nothing like the picture hate going to these fast food placing and they just waste your money. They don't care you spent your money on food and can't eat it.
Atmosphere: 3
Food: 1
Service: 3
Holger Michilena
Terrible attention to customer service people, they are not interested in serving or even asking what you want. I DO NOT RECOMMEND THEM.
Fernando Mazariego
I got ignored and then the girl skipped me entirely while I had already been waiting there in line. Then she tell only me to order online because she can’t take my order. Skip this Dunkin’ not worth it. I just ended up leaving. If you see a short girl with a ponytail just watch it she was very rude.
Atmosphere: 1
Food: 1
Service: 1
michael ewald
If your hours say you close 10pm then why are you locking doors behind customers at 9:30pm
Walked in there were 3 employees doing absolutely nothing. There were no customers in the store yet none of the 3 greeted me or took my order for exactly 2 mins and 48 seconds. I waited patiently until one of the employees said “Do you wanna order?” What a joke, I ordered only because there’s no Starbucks for 10 miles. Horrid service - can they open a Starbucks near by! 0 stars
Atmosphere: 1
Food: 1
Service: 1
Clean and friendly coffee was very fresh
Atmosphere: 5
Food: 5
Service: 5
Ismael and the team are the best! Always a pleasure seeing everyone in the morning and everyone is super friendly and they have my order ready always! Thank you for the amazing service!!! 💪🙏🙏
Atmosphere: 5
Food: 5
Service: 5
I just saw this post about the atmosphere in dunkin, and I completely disagree I have seen these workers try their hardest to close the shop and attend customers at the same time and usually customers that come in at night expect Everything quick and don’t even say thank you, so whoever posted that review should really rethink on that and I believe these young employees are doing their best, great work!!
Atmosphere: 4
Food: 4
Service: 5
Team is always on point here
Atmosphere: 5
Food: 5
Service: 5
It was 9:30 they have already closed their doors. This person was picking up his order, if you leave around garnerville and Haverstraw you know this person that walks around 9w to work (special needs person) if you walk in around 9:20 they have a very bad attitude towards customers because they wanna leave. I think after the renovation this place only got worse.
Atmosphere: 1
Food: 1
Service: 1
No one speaks English was over charged and couldn’t get one person to understand the mistake because they don’t speak basic English another another customer had to step in to translate
My husband and I usually buy coffee there on Sundays. When we ask for the latte or cappuccino, they give us half full.
They justify themselves saying that the way it should be. And refuse to fill the cup.
Personally me, I worked in café and I know the measurements very well!
It is rude and unacceptable!
And it is also sad, because client is nobody for the staff in this West Haverstraw location.
So sad. And not the first time...
Atmosphere: 1
Service: 1
We went there right before closing 930 and there was friends of the employees making fun of us calling us names in Spanish like we didn’t know Spanish and the employees were very rude and unprofessional. They kept getting our drink wrong and then they got mad and threw it out in the garbage and they kept giving us the wrong drink And then they got mad when we told them to tell their friends to stop
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Donuts
Please check your order before you leave. I ordered loaded hash browns and it came with eggs and what looked like chives. It call for cheese and bacon. Being that it was 5am I couldn’t turn around or I’d be late for work. I can’t eat eggs 🤷🏾♀️. I order a latte almond milk which is another.50 cents and you guessed it they put whole milk. Now I’m currently writing to you from the toilet when I should be working. Please check your order before you leave, this is not the first time this has happened to me. This is just the first time I’m complaining because I feel like this location needs to be better.
Recommended dishes: Bacon \u0026 Cheese Rollups
Restaurantji Recommends
I came there on Christmas, the clerk couldn’t speak English and she kept pointing to the machine. The machine didn’t the $6.00 special. I end up walking out . Very shitty service there .
Ordered a breakfast sandwich the bacon was not cooked the bread wasn't toasted look nothing like the picture hate going to these fast food placing and they just waste your money. They don't care you spent your money on food and can't eat it.
Atmosphere: 3
Food: 1
Service: 3
Terrible attention to customer service people, they are not interested in serving or even asking what you want. I DO NOT RECOMMEND THEM.
I got ignored and then the girl skipped me entirely while I had already been waiting there in line. Then she tell only me to order online because she can’t take my order. Skip this Dunkin’ not worth it. I just ended up leaving. If you see a short girl with a ponytail just watch it she was very rude.
Atmosphere: 1
Food: 1
Service: 1
If your hours say you close 10pm then why are you locking doors behind customers at 9:30pm
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Donuts
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