Taco Bell

131 Rte 9W, West Haverstraw
(845) 429-0393

Recent Reviews

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Life is short

Hardly any belly issues
Could eat here every day
Love you guys

Atmosphere: 5

Food: 5

Service: 5

Jugg Aoof

Got home when I saw I was missing an item from 2 boxes like the main item of the boxes missing so yeah

Atmosphere: 1

Food: 1

Service: 2

laquon Richardson

I went through the drive-through to order two soft tacos, and the employee, Samantha, kept saying “I can’t understand you.” I found that very rude. If someone is trained to take orders at the drive-through, they should be taught how to talk to customers respectfully.

When I pulled up to the window to speak with her directly, she was still rude and even gestured with her hand at me like I was disgusting and should just move along. That behavior is unacceptable and unprofessional. Customers should never be treated that way.

Atmosphere: 1

Service: 1

Richard Fulton

It was okay. We ordered the taco party pack supreme, and some of the tacos were missing ingredients like tomato and sour cream. Slow down and take more time to do a better Job. The manager saved the review by giving us sour cream!

Richard Roberts

Service in a rush forgot the sauces in bag some food little to hard

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Taco

Melanie McKaba

The food is exactly what I expect from a fast food tex mex location. I think the chicken cantina menu items are the best. The food wasn't as good as it had been in other visits but I think that the food quality depends on the staff working that day.

Atmosphere: 3

Food: 3

Service: 3

Alan Zimmerman

The place could use a good clean... Sticky floors and tables. However, once you get over that, the girls in the kitchen can crank out a good burrito 🌯🌯!!

Kid-friendliness: Very kid friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ground Beef Burrito, Quesadilla, Guacamole

Mick Battochi

says they’re open till 3am but at 2:04 they’re closed waste of time n gas

Service: 1

Rachana Thakor

Ok service. It took me 3 trios to get my order right

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Black Beans

Marlene Perez

I do not recommend it since on 2 occasions I have had pieces of the bag in my food and the employees with some discount coupons want to solve the incident.

Atmosphere: 1

Food: 1

Service: 1

Francine Torres

I love Taco Bell.

Ravi Verma

Bunch of idiots working here. They can't comprehend following a simple order, gave us the wrong order. When talking to the manager to advise issue and asked for their name, they refused to share their name and was very rude.

Service: 1

jessenia ulerio

This Taco Bell deserves 0 stars, the experience I had today was truly appalling. I understand that this is a fast food restaurant so I don’t expect much. The one thing I do expect is that every human be treated with respect including those with disabilities such as myself. This evening my family and I placed an order through the drive through, when we got home we realized I received the wrong order. I grabbed the incorrect item and drove 15-20 minutes back to the store while the rest of my family ate. Upon arrival when I went to the drive through I was mocked, bullied, given sarcasm and belittled due to my speech disability. At this point when I arrived to the window I was a little frustrated, the lady who greeted me at the window asked what was the issue, I explained to her I ordered the taco meal and was given and charged a burrito meal. Thankfully, I did not place the initial order my mother who spoke perfectly clear did. They could not use my speech disability as an excuse. I know “taco meal” and “burrito meal” sound nothing alike but I get it mistakes happen and it can happen to anyone. The young lady took my receipt and said you were charged and given a burrito meal and I told her that is not what we ordered, she then asked me where was the food. I told her I brought back the burrito it is all I need changed and I live 15-20 minutes away. She came back and told me that she needed me to bring back the entire meal in order to give me a refund to then charge me for the correct meal. I was not asking for a refund or interested in one all I wanted was to have the correct item a taco not a burrito. If there was a price difference which there wasn’t I would of paid it but I was not even given that option. She said there was nothing she could do because I did not have the full meal with me and she would be giving me free food if she were to change the item. After her sarcasm, smirk, laughter and bullying in my face I asked her are you serious ? She said yes closed the window and said BYE BYE while laughing and smirking. I drove off in disbelief, with this service. I was going to leave it at that but the disrespect and dehumanization I felt did not let me. I came back home and picked up the rest of the meal and went back to take her the rest of the meal and get my refund for this meal. I drove back to the store with my mother and walked in and asked to speak with a manager. The manager was the same person who treated me disgustingly. My mother asked her to explain why in order to change one item she needed the full meal she said because of inventory. Which makes no sense what were they going to do use the food I bought back to the store ? She also got nasty, smart and sarcastic with my mother. She laughed and smirked in both of our faces. When asked for her name she said as a manager she didn’t have to give her name. This was all done by a Latin female just like myself and that is more than infuriating. I was treated less than in front of all the staff in Taco Bell tonight and no one said anything. As a former manager of a restaurant and a fast food restaurant I would never never make a customer go through this experience. As a person with disabilities I am traumatized, disgusted, infuriated and appalled by this experience. We are people regardless of our disabilities and should be treated as such !

Veronica U

If i could give 0 stars I would. It’s taco bell so I’m not expecting a fine dining experience but I at the minimum expect you to respect human beings. My family and I received the wrong order and realized once we got home. When we drove 15 minutes back to the store (with our receipt & incorrect item) to rectify this we were denied the correct item and denied a refund. The staff then proceeded to bully, demean, and belittle my sister for her disability. For this to be done by a fellow Latina nonetheless was not only disappointing but infuriating. I then called the store and asked to speak to the manager and the manager refused to give me her name and told me to go to the website for complaints. I hope that the staff realize how emotionally damaging and traumatizing an interaction like that can be for someone like my sister.I am immensely disgusted by this experience.

Atmosphere: 1

Food: 1

Service: 1

Glo D

Ive ordered crispy chicken cantina tacos in other tacobells, and never have I seen a cheaper taco. There was barely any meat or any sauce or any cheese , I literally just ate two crispy tortillas. I am still starving thanks taco bell. Also you got part of my order wrong. Thanks again

Food: 1

Service: 1

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