Tim Hortons

1481 Union Rd, West Seneca
(716) 675-3761

Recent Reviews

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mandeep kaur

It was good but the chai latte was not good. The taste was totally different among two countries.
But the chicken wrap was really good.

Atmosphere: 4

Food: 3

Service: 4

tim odonnell

Appreciate the front counter person his name was Chris and the rest of the team we're moving and smiling. Great job

Atmosphere: 5

Food: 5

Service: 5

Tim Riedy

Stop by as often as possible. Clean and very friendly team members. Very personable. Never feel rushed even when they’re busy.

Atmosphere: 5

Food: 5

Service: 5

Chico Paul

I frequently stop at Tim Hortons daily as my career keeps me on the road, and coffee is a necessity. I've purchased from this location tons of times throughout the years, along with many others. I just stopped here to use the restroom, and as I was literally walking out of the door to leave, a rude employee thought it would be funny to say, "Restrooms are for customers only." I understand that can be a policy however, never once have I ever seen that posted in any location I've visited. I can also say I'll never again give this location my business. Keep up the great manors.....

Paul LaRusch

Donut was good and so was coffee. Counterperson polite and efficient. Problem is with the restaurant manager. Each of the last three times I have been in here she has been shouting orders to employees and criticizing them loudly and rudely for all customers to hear. This is annoying; it ruins the coffee break experience.

Today she went berserk: a woman came in and QUIETLY claimed drive thru got her order wrong. Instead of just giving her another coffee done the way she wanted it, manager shouted at her that she and staff NEVER SCREW UP ORDERS BECAUSE WE REPEAT THEM TWICE. This went on for ten minutes; it got so bad another customer had to intervene to try to diffuse this thing. He did all he could, and I don’t know he made out because I and couple other customers left for Paula’s Donuts, a quiet shop a half mile down the road.

Question for franchise holder: did this have to happen? Why not just give the customer another coffee? Did your manager have to turn a three-dollar dispute into a point-of-honor verbal war? Four days of her bad behavior is four days too many. I won’t be back. Paula’s may be more expensive, but it is quieter.

Parking: Adequate number of spots.

Atmosphere: 1

Food: 4

Service: 4

Recommended dishes: Chocolate Glazed Donuts

Angela M. D.

Grabbed some food to go. Decent and quick.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Bagels, Bagel Sandwich

Raquel W

Horrible service the lady at the window was very rude need to teach these young kids manners she was in her 20's tho but still very

Food: 2

Service: 1

Kristine Mitchell

I'm really tired of waiting and a Tim Hortons line from more than 10 minutes and I'm not exaggerating today on October mines at 9:20 AM I got in line and at 9:36 I just left that's ridiculous and I'm tired of hearing the excuse or short staff. Well, if this is such an issue, Tim Hortons, you need to pay your Workers more than minimum wage to give them incentive to come To come to work. So thank you for making me miss my appointment this morning because your staff shortage I gave myself plenty of time

Atmosphere: 2

Food: 5

Service: 3

Brad Beardslee

Food was ready fast.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels

Rebecca Mcfarland

My kid absolutely loves this location bc the employees are so awesome. They know his regular order since he is there weekly and they all have good conversations. The employees look for him and even joke with him when he changes his days to come in. He loves his visits.

Atmosphere: 4

Food: 4

Service: 5

Eddie K

It's Timmy Hos, of course it's awesome! Great friendly staff also!

Atmosphere: 5

Food: 5

Service: 5

Alan

I bought a small coffee. It cost $2.54 US. A medium in Canada is only $2.11.....

Food: 4

Service: 4

Alli Kotowski

0/10 wouldn’t give my kitty a pup cup ?

Atmosphere: 3

Food: 5

Service: 3

Steven “Beechwood Photography” David

Great staff!

Atmosphere: 5

Food: 5

Service: 5

CJ Jojo

Needs more staff to clean. Everything felt subpar today. Usually a better place. Sandwich was disappointing which used to be unusual. Now sadly more common

Atmosphere: 1

Food: 3

Service: 3

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