This location is by far the absolute worst fast food experience EVERY SINGLE TIME! Even on Door dash
Recently ordered a quick meal after a long day of running around on DoorDash .. ordered three meals LARGE and three frostys at 9pm. All orders were canceled 27 min later and the order I tried to cancel but couldn’t was cold and missing sauces. Mind you the dasher was there for 45 min waiting for one meal.
Chelsea Rush
On Sunday March 2nd around 3:55-4 PM I went thru the drive thru and ordered a biggie bag with a frosty as a drink. Upon receiving my food the fries weren't hot and I didn't have a straw for my frosty. "No problem!" I got back in line to ask for a straw and some hot fresh fries. The women at the drive thru window asked what size fries did I have, I advised "I think a small" since they were little. She then said "ITS A JUNIOR", I said "okay, I don't know what size comes with the Biggie meal." She said "it would be a minute or so for the fresh fries", I said no problem and proceeded to drive forward. I waited at the window for her to either acknowledge or provide that extra customer service that you typically get but she opened the window after some time, and gave me the bag, I was trying to ask her a question when she cut me off and said "your straw is in the bag." Then closed the drive thru window. I couldn't even get my question out but further more the rudeness was unnecessary.
We all have a choice in how we want to show up and that exchange was unpleasant and says a lot about this employee and perhaps the lack of training she has. I pulled over to write this because we need to start holding our staff accountable and acknowledge when it's not okay to disrespect a customer, unprovoked and unwarranted. There was a simple solution here and I was completely kind in my exchange and tone. So ma'am whoever you are, just know that not every customer is as patient as I am and next time choose empathy and understanding in all that you do.
Atmosphere: 1
Food: 2
Service: 1
Shelly Beyers
If I could rate a zero I would. Waited 5 minutes for someone to take my order they all just look at you. Unless drive thru they ignore you
Dan
I eat at Wendy's at least four times a week and every time I have a great experience that food is good the fries are always hot and the service is always smiling and friendly
Atmosphere: 5
Food: 5
Service: 5
Duke Boss
I have never been to a Wendy's that has forgotten something every time I go except this one. It's always around 8 or 9 at night. Whether it's an order of fries or an entire sandwich these guys will find a way to screw it up. Tonight when I went it was some young kid watching the game on his device and made me pull up. Bro if you want to watch the game stay home.
Jackie Myers
I waited 20 min in drive thru for my food. They did inform me that they were in the middle of a shift change and there was a few big orders in front of me. However when I finally got back home I realized either they messed my food up or didn't care. I ordered a Dave's single combo. I'll share pictures below. I did not feel like driving back and waiting another 20 min as the line wrapped around the building. Fries were cold and burger looked awful Super thin and burnt not edible. I tried to reach out to support and Noone responded.
Food: 1
Service: 1
Evan Currie
Ordered Dave combo and chicken sandwich through drive thru but never received my burger, unfortunately didn’t realize until I got home.
Atmosphere: 5
Food: 4
Service: 2
Alex Kaczmarek
Put in an Online order at 5 pm on a Friday. Got there at 5:05 and waited 20 mins in line with 2 other cars in front of me. I get to the speaker and the lady tells me to wait one moment please. I waited another 15 mins. I pull up to the drive thru window and she tells me I’m sorry but you have to come inside to pick up your online order. Dumbest thing I have ever heard in my life. I go inside there’s 6 people working, nobody knows what they are doing. Frosty’s were melted and food was all cold. Never gave me a straw for my drink or spoons for my kids frosty’s. Terrible management at this location. I worked in food service for 15 years and this was the worst experience I have ever had in a fast food place.
Atmosphere: 1
Food: 1
Service: 1
Dave G
Stopped for lunch, went into the drive through, after waiting 20 minutes to order, was told they aren’t taking orders because they are busy with online orders.. they are SUPPOSED to serve in restaurant and drive through customers first per their own policy, I have known many people who left Wendy’s because management doesn’t acknowledge their own rules and policies about this, and they wonder why people stop coming..
Atmosphere: 1
Food: 1
Service: 1
Lilly Nielsen
Placed DoorDash order 20mins before close and when my dasher got there they said they didn’t have it, called and said it “didn’t go through” which is 100% a lie I had to get a refund from DoorDash and I was looking forward to the food but this is just insane they almost did this last time too and told the dasher to come in earlier even tho the dasher was already there before close. Absolutely ridiculously rude staff over the phone and to the dasher
Messed up order. Didn’t give me what I ordered. When I told them I’m missing an item they got rude saying they gave me everything. After I insisted it’s not their and showed them the bag the older women seen it and said here it is and threw it in the bag all rude. They Never apologised I will never go back to this location.
Atmosphere: 1
Food: 1
Service: 1
CJ Jojo
Speed of service and quality of food I received that day was excellent above and beyond a normal fast food visit. Keep up the great work
Atmosphere: 5
Food: 5
Service: 5
Brian B
I can legitimately say that I have had a consistent good experience. Well about any other fast food restaurant that I've ever visited. I am referring specifically to this location. I am always greeted warmly. Asked how I'm doing. The food is always correct and good. Great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Pecan Salad
Jason Murphy
So slow.
Atmosphere: 1
Food: 1
Service: 1
Joanne
Ordered a bacon actor. It was dry and tasteless. No was there were 6 pieces of bacon. It was 9.56 with tax. So not worth it. Last trip to Wendy's for me.
This location is by far the absolute worst fast food experience EVERY SINGLE TIME! Even on Door dash
Recently ordered a quick meal after a long day of running around on DoorDash .. ordered three meals LARGE and three frostys at 9pm. All orders were canceled 27 min later and the order I tried to cancel but couldn’t was cold and missing sauces. Mind you the dasher was there for 45 min waiting for one meal.
On Sunday March 2nd around 3:55-4 PM I went thru the drive thru and ordered a biggie bag with a frosty as a drink. Upon receiving my food the fries weren't hot and I didn't have a straw for my frosty. "No problem!" I got back in line to ask for a straw and some hot fresh fries. The women at the drive thru window asked what size fries did I have, I advised "I think a small" since they were little. She then said "ITS A JUNIOR", I said "okay, I don't know what size comes with the Biggie meal." She said "it would be a minute or so for the fresh fries", I said no problem and proceeded to drive forward. I waited at the window for her to either acknowledge or provide that extra customer service that you typically get but she opened the window after some time, and gave me the bag, I was trying to ask her a question when she cut me off and said "your straw is in the bag." Then closed the drive thru window. I couldn't even get my question out but further more the rudeness was unnecessary.
We all have a choice in how we want to show up and that exchange was unpleasant and says a lot about this employee and perhaps the lack of training she has. I pulled over to write this because we need to start holding our staff accountable and acknowledge when it's not okay to disrespect a customer, unprovoked and unwarranted. There was a simple solution here and I was completely kind in my exchange and tone. So ma'am whoever you are, just know that not every customer is as patient as I am and next time choose empathy and understanding in all that you do.
Atmosphere: 1
Food: 2
Service: 1
If I could rate a zero I would. Waited 5 minutes for someone to take my order they all just look at you. Unless drive thru they ignore you
I eat at Wendy's at least four times a week and every time I have a great experience that food is good the fries are always hot and the service is always smiling and friendly
Atmosphere: 5
Food: 5
Service: 5
I have never been to a Wendy's that has forgotten something every time I go except this one. It's always around 8 or 9 at night. Whether it's an order of fries or an entire sandwich these guys will find a way to screw it up. Tonight when I went it was some young kid watching the game on his device and made me pull up. Bro if you want to watch the game stay home.
I waited 20 min in drive thru for my food. They did inform me that they were in the middle of a shift change and there was a few big orders in front of me. However when I finally got back home I realized either they messed my food up or didn't care. I ordered a Dave's single combo. I'll share pictures below. I did not feel like driving back and waiting another 20 min as the line wrapped around the building. Fries were cold and burger looked awful Super thin and burnt not edible. I tried to reach out to support and Noone responded.
Food: 1
Service: 1
Ordered Dave combo and chicken sandwich through drive thru but never received my burger, unfortunately didn’t realize until I got home.
Atmosphere: 5
Food: 4
Service: 2
Put in an Online order at 5 pm on a Friday. Got there at 5:05 and waited 20 mins in line with 2 other cars in front of me. I get to the speaker and the lady tells me to wait one moment please. I waited another 15 mins. I pull up to the drive thru window and she tells me I’m sorry but you have to come inside to pick up your online order. Dumbest thing I have ever heard in my life. I go inside there’s 6 people working, nobody knows what they are doing. Frosty’s were melted and food was all cold. Never gave me a straw for my drink or spoons for my kids frosty’s. Terrible management at this location. I worked in food service for 15 years and this was the worst experience I have ever had in a fast food place.
Atmosphere: 1
Food: 1
Service: 1
Stopped for lunch, went into the drive through, after waiting 20 minutes to order, was told they aren’t taking orders because they are busy with online orders.. they are SUPPOSED to serve in restaurant and drive through customers first per their own policy, I have known many people who left Wendy’s because management doesn’t acknowledge their own rules and policies about this, and they wonder why people stop coming..
Atmosphere: 1
Food: 1
Service: 1
Placed DoorDash order 20mins before close and when my dasher got there they said they didn’t have it, called and said it “didn’t go through” which is 100% a lie I had to get a refund from DoorDash and I was looking forward to the food but this is just insane they almost did this last time too and told the dasher to come in earlier even tho the dasher was already there before close. Absolutely ridiculously rude staff over the phone and to the dasher
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Messed up order. Didn’t give me what I ordered. When I told them I’m missing an item they got rude saying they gave me everything. After I insisted it’s not their and showed them the bag the older women seen it and said here it is and threw it in the bag all rude. They Never apologised I will never go back to this location.
Atmosphere: 1
Food: 1
Service: 1
Speed of service and quality of food I received that day was excellent above and beyond a normal fast food visit. Keep up the great work
Atmosphere: 5
Food: 5
Service: 5
I can legitimately say that I have had a consistent good experience. Well about any other fast food restaurant that I've ever visited. I am referring specifically to this location. I am always greeted warmly. Asked how I'm doing. The food is always correct and good. Great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Pecan Salad
So slow.
Atmosphere: 1
Food: 1
Service: 1
Ordered a bacon actor. It was dry and tasteless. No was there were 6 pieces of bacon. It was 9.56 with tax. So not worth it.
Last trip to Wendy's for me.
Loading...