I visited Bagel Parlor 12.28 and ordered two onion bagels with bacon cheddar cream cheese. I was very specific and even pointed directly to the bacon cheddar cream cheese while ordering.
I took the food, got into my car, and drove off—only to discover that the order was wrong. Instead of bacon cheddar cream cheese, I was given plain cream cheese with bacon.
I returned to the counter and calmly explained the mistake. Rather than acknowledging the error, the cashier became defensive and insisted that I had ordered cream cheese and bacon on an onion bagel, which is incorrect. Again, I pointed out that I had clearly indicated the bacon cheddar cream cheese at the time of ordering.
This is not the first time my order has been made incorrectly here. Mistakes happen—but listening to customers and owning the error matters. Today, that standard was not met.
Customers shouldn’t have to argue to get the order they clearly asked for. Attention to detail and basic professionalism would go a long way.
Atmosphere: 2
Food: 4
Service: 1
Kristin L
I don’t think bagel parlor has ever gotten my order right (and i order from there quite often). Their bagels are good, but my order is always incorrect (uber eats and in person ordering). It’s always a mystery as to what is going to come in my order. i.e i ordered a BEC with salt, pepper, ketchup on an everything bagel today and received the parlor sandwich on a plain bagel instead (not what i wanted at all). Great tasting bagels, but wish they’d get the orders right.
Atmosphere: 3
Food: 4
Service: 1
Io Ouranou
Lately, you have increased prices, portions are smaller, and the cream cheese appears watered down, not the same quality. Just so you know, customers are aware of this.
I love buying bagels from Bagel Parlor because they're delicious, close to my house and barely a wait inside the store. Everyone behind the counter is friendly and fast! I made a great last minute decision to place a large catering order for work recently and they had just closed up shop for summer vacation. The owner was so responsive even while he was away. The delivery came early and packaged very well (and nice presentation!). Everyone loved the food and coffee/juice. Will definitely order from here in the future. If you're local to the shop, please support this business!
Atmosphere: 5
Food: 5
Service: 5
Tony Chen
Fresh bagels everyday and never disappoints. They will be closed Aug 19 thru Sept 1.
Atmosphere: 5
Food: 5
Service: 5
Janice Q
Good service, good for, good prices 😊
Jose che
I was put on hold 2 day in a row waiting on the phone for 10 . I gave up had to hang up.
Greg Caimares
Forget about other bagels in the area, this was a hidden gem in plain sight! Just incredible!
Can’t go wrong here. Frequently get bagels to bring home to my family but recently got some pastries and Easter pies. Everything is always high quality and delicious!!! 10 of 10!
Christine Pane
I recently ordered catering for my party from The Bagel Parlor and I couldn’t be happier with the experience. From start to finish, the owner Gerardo was professional, organized, and incredibly easy to work with. The food was absolutely delicious—every dish was beautifully presented and full of flavor. Our guests are still talking about the appetizers, the heroes and the sheer amount of food that was received. The price was also unbeatable! Overall, I can't thank The Bagel Parlor enough for helping to make my party a huge success. I highly recommend them for any gathering, big or small. I’ll definitely be using them again for future events!
Saeed Osmani
Delicious and Fresh NY bagel with many other sandwiches options. The service is amazing. Jerry the owner helped me answer my questions and made sure my food was prepared the right way on a very busy Saturday morning. Thank you Jerry for you great hospitality and we will be back every time my we visit NY from Boston.
Charlie Fleureton
Best everything bagel . Best sandwich. Bacon egg and cheese is killer
George Panagopoulos at Douglas Elliman Realestate
Bagel Parlor Whitestone is a solid spot for bagels in Queens. They were out of flat bagels when I stopped by, but the staff was super accommodating and scooped out a regular bagel for me instead. I ordered a bacon egg and cheese with homefries inside the bagel. The sandwich was almost perfect—great flavor, solid portion—but the homefries could’ve used a bit more crispiness. Still, definitely worth a visit if you're in Whitestone looking for a good breakfast sandwich.
Great place! Love me some classic nyc bagels.
Atmosphere: 5
Food: 5
Service: 5
I visited Bagel Parlor 12.28 and ordered two onion bagels with bacon cheddar cream cheese. I was very specific and even pointed directly to the bacon cheddar cream cheese while ordering.
I took the food, got into my car, and drove off—only to discover that the order was wrong. Instead of bacon cheddar cream cheese, I was given plain cream cheese with bacon.
I returned to the counter and calmly explained the mistake. Rather than acknowledging the error, the cashier became defensive and insisted that I had ordered cream cheese and bacon on an onion bagel, which is incorrect. Again, I pointed out that I had clearly indicated the bacon cheddar cream cheese at the time of ordering.
This is not the first time my order has been made incorrectly here. Mistakes happen—but listening to customers and owning the error matters. Today, that standard was not met.
Customers shouldn’t have to argue to get the order they clearly asked for. Attention to detail and basic professionalism would go a long way.
Atmosphere: 2
Food: 4
Service: 1
I don’t think bagel parlor has ever gotten my order right (and i order from there quite often). Their bagels are good, but my order is always incorrect (uber eats and in person ordering). It’s always a mystery as to what is going to come in my order. i.e i ordered a BEC with salt, pepper, ketchup on an everything bagel today and received the parlor sandwich on a plain bagel instead (not what i wanted at all). Great tasting bagels, but wish they’d get the orders right.
Atmosphere: 3
Food: 4
Service: 1
Lately, you have increased prices, portions are smaller, and the cream cheese appears watered down, not the same quality. Just so you know, customers are aware of this.
It was good. Not overpacked. Great service.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Specialty Bagels, Fresh Bagels
I love buying bagels from Bagel Parlor because they're delicious, close to my house and barely a wait inside the store. Everyone behind the counter is friendly and fast! I made a great last minute decision to place a large catering order for work recently and they had just closed up shop for summer vacation. The owner was so responsive even while he was away. The delivery came early and packaged very well (and nice presentation!). Everyone loved the food and coffee/juice. Will definitely order from here in the future. If you're local to the shop, please support this business!
Atmosphere: 5
Food: 5
Service: 5
Fresh bagels everyday and never disappoints. They will be closed Aug 19 thru Sept 1.
Atmosphere: 5
Food: 5
Service: 5
Good service, good for, good prices 😊
I was put on hold 2 day in a row waiting on the phone for 10 . I gave up had to hang up.
Forget about other bagels in the area, this was a hidden gem in plain sight! Just incredible!
Restaurantji Recommends
Can’t go wrong here. Frequently get bagels to bring home to my family but recently got some pastries and Easter pies. Everything is always high quality and delicious!!! 10 of 10!
I recently ordered catering for my party from The Bagel Parlor and I couldn’t be happier with the experience. From start to finish, the owner Gerardo was professional, organized, and incredibly easy to work with. The food was absolutely delicious—every dish was beautifully presented and full of flavor. Our guests are still talking about the appetizers, the heroes and the sheer amount of food that was received. The price was also unbeatable! Overall, I can't thank The Bagel Parlor enough for helping to make my party a huge success. I highly recommend them for any gathering, big or small. I’ll definitely be using them again for future events!
Delicious and Fresh NY bagel with many other sandwiches options. The service is amazing. Jerry the owner helped me answer my questions and made sure my food was prepared the right way on a very busy Saturday morning. Thank you Jerry for you great hospitality and we will be back every time my we visit NY from Boston.
Best everything bagel . Best sandwich. Bacon egg and cheese is killer
Bagel Parlor Whitestone is a solid spot for bagels in Queens. They were out of flat bagels when I stopped by, but the staff was super accommodating and scooped out a regular bagel for me instead. I ordered a bacon egg and cheese with homefries inside the bagel. The sandwich was almost perfect—great flavor, solid portion—but the homefries could’ve used a bit more crispiness. Still, definitely worth a visit if you're in Whitestone looking for a good breakfast sandwich.
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