really wish I could give this place a better rating. I’ve lived in the neighborhood for seven years, and unfortunately we never leave feeling fully satisfied.
The food is decent, though it has room to improve. This review is mainly about the service and what seems to be a lack of proper management. On a very busy Valentine’s Day, there were only two young servers handling everything. They were friendly and kept a smile on their faces, but they clearly weren’t set up for success.
There were long waits for everything. Guests were seated wherever they wanted, then asked to move once it got busy, which created confusion and frustration. Earlier in the day we tried calling to ask about Valentine’s specials, but the phone rang unanswered. After being seated, it became obvious why—the servers were overwhelmed trying to juggle too many responsibilities at once.
They truly did their best, but there should have been a manager or someone overseeing operations to keep things running smoothly. This place has so much potential, but it just never seems to operate at its best.
jody dooley
Grilled cheese was excellent. So was banana foster flambe and banana split!
Cam Keough
I have been a long time fan of this place but last night I got there at 10pm and was not allowed in and locked out without a word said. Hours say open until 12 midnight. I drove an hour to go, very disappointed and ruined the night.
Brian Costello
I didn't actually have an experience with the food since when I went to try the place out it was closed. The website says it was supposed to be open but no sign was out and boxes were sitting out in front of the door. I saw someone inside but they never came out to offer any explanation.
David Schwartz
The ice cream at Hildebrandt’s is absolutely FANTASTIC!! Highest recommendation!!
Edit: I recently went back to Hildebrandt’s for a second time and the ice cream was just as delicious! I’ll be back again……soon!
Liza Rizza
Great delivery! Was very happy with how easy ordering and delivery to Queens was. Wintertime its too cold to come out for ice cream but my sister loves Hildebrandts Maple Walnut ice cream. Nothing like sitting in the comfort of your home with your favorite ice cream. Thanks Hildebrandts and to your delivery person. My sister was so excited and enjoying every spoonful!
Deep Singh
Food was good. Only issue was the fettuccine in the Alfredo was spaghetti and not fettuccine….
penny asbell
Must visit if in Long Island - fantastic ice cream and milk shakes and malts ; also terrific food- tuna melt, hamburgers and great fries -- lots of fun, terrific food and bring the family too. Eat in or take our - grab some homemade ice cream pints for later.
Pete Thompson
Great place and ownership is very nice! They even gave gifts to my kids today!
Juliana Lucha
I couldn’t stress enough how amazing this place is!! Food, ice cream, drinks and service are a 10/10 always. We are there every weekend, best place to hang out with friends or family!
I liked the concept but was a bit disappointed. The waiters were friendly and cool but not that great at their job, they forgot our food, waters, and to give us menus. When i finally got my food i was a bit let down, the food was okay mid not worth the price in my opinion, the chicken on my cesar salad was kinda cold, the dressing was not as good, they forgot my fries and when i finally told them they were bland. Free ice cream was cool at the end, i just dont think i would come back. Hopefully they improve their food and service in the future
Eric Winder
Here’s the deal , great ice cream, good could be bigger portions (slightly) and be more chefly (is that a word?)
Ishita S.
The best!
Pat W
We decided to stop at Hildebrandt’s after dinner the other night instead of getting dessert where we ate. Huge mistake. What should’ve been a simple treat turned into a comedy of errors — except nobody was laughing except us out of disbelief.
The kids behind the counter looked completely untrained. You’d think putting a brownie on a plate, adding ice cream, whipped cream, and a couple toppings would be pretty straightforward. Not that night. Everyone else in my group finished their ice cream while I sat there waiting and watching the chaos unfold.
By the time someone who might have been a manager came over to ask if we needed anything, I was already checked out mentally. We explained what happened and immediately got the excuse of them being “very busy.” The place wasn’t even half full.
Then, when my friend went to pay (and obviously we weren’t leaving a tip), the kid at the register claimed they didn’t have coin change. The difference was a little over $2 — it felt like he expected us to just say “don’t worry about it.” My friend was furious, and honestly, rightfully so. He told the kid, “It’s not my fault you don’t have change,” and asked for $3 back.
I really hope they get some proper training in place. Hildebrandt’s has been around forever, and it’s sad to see it run like this. It’ll be a long time before I recommend this place to anyone.
Alexa
Do not go here, went extremely downhill with new owners. So sad!
really wish I could give this place a better rating. I’ve lived in the neighborhood for seven years, and unfortunately we never leave feeling fully satisfied.
The food is decent, though it has room to improve. This review is mainly about the service and what seems to be a lack of proper management. On a very busy Valentine’s Day, there were only two young servers handling everything. They were friendly and kept a smile on their faces, but they clearly weren’t set up for success.
There were long waits for everything. Guests were seated wherever they wanted, then asked to move once it got busy, which created confusion and frustration. Earlier in the day we tried calling to ask about Valentine’s specials, but the phone rang unanswered. After being seated, it became obvious why—the servers were overwhelmed trying to juggle too many responsibilities at once.
They truly did their best, but there should have been a manager or someone overseeing operations to keep things running smoothly. This place has so much potential, but it just never seems to operate at its best.
Grilled cheese was excellent. So was banana foster flambe and banana split!
I have been a long time fan of this place but last night I got there at 10pm and was not allowed in and locked out without a word said. Hours say open until 12 midnight. I drove an hour to go, very disappointed and ruined the night.
I didn't actually have an experience with the food since when I went to try the place out it was closed. The website says it was supposed to be open but no sign was out and boxes were sitting out in front of the door. I saw someone inside but they never came out to offer any explanation.
The ice cream at Hildebrandt’s is absolutely FANTASTIC!! Highest recommendation!!
Edit: I recently went back to Hildebrandt’s for a second time and the ice cream was just as delicious! I’ll be back again……soon!
Great delivery! Was very happy with how easy ordering and delivery to Queens was. Wintertime its too cold to come out for ice cream but my sister loves Hildebrandts Maple Walnut ice cream. Nothing like sitting in the comfort of your home with your favorite ice cream. Thanks Hildebrandts and to your delivery person. My sister was so excited and enjoying every spoonful!
Food was good. Only issue was the fettuccine in the Alfredo was spaghetti and not fettuccine….
Must visit if in Long Island - fantastic ice cream and milk shakes and malts ; also terrific food- tuna melt, hamburgers and great fries -- lots of fun, terrific food and bring the family too. Eat in or take our - grab some homemade ice cream pints for later.
Great place and ownership is very nice! They even gave gifts to my kids today!
I couldn’t stress enough how amazing this place is!! Food, ice cream, drinks and service are a 10/10 always. We are there every weekend, best place to hang out with friends or family!
Restaurantji Recommends
I liked the concept but was a bit disappointed. The waiters were friendly and cool but not that great at their job, they forgot our food, waters, and to give us menus. When i finally got my food i was a bit let down, the food was okay mid not worth the price in my opinion, the chicken on my cesar salad was kinda cold, the dressing was not as good, they forgot my fries and when i finally told them they were bland. Free ice cream was cool at the end, i just dont think i would come back. Hopefully they improve their food and service in the future
Here’s the deal , great ice cream, good could be bigger portions (slightly) and be more chefly (is that a word?)
The best!
We decided to stop at Hildebrandt’s after dinner the other night instead of getting dessert where we ate. Huge mistake. What should’ve been a simple treat turned into a comedy of errors — except nobody was laughing except us out of disbelief.
The kids behind the counter looked completely untrained. You’d think putting a brownie on a plate, adding ice cream, whipped cream, and a couple toppings would be pretty straightforward. Not that night. Everyone else in my group finished their ice cream while I sat there waiting and watching the chaos unfold.
By the time someone who might have been a manager came over to ask if we needed anything, I was already checked out mentally. We explained what happened and immediately got the excuse of them being “very busy.” The place wasn’t even half full.
Then, when my friend went to pay (and obviously we weren’t leaving a tip), the kid at the register claimed they didn’t have coin change. The difference was a little over $2 — it felt like he expected us to just say “don’t worry about it.” My friend was furious, and honestly, rightfully so. He told the kid, “It’s not my fault you don’t have change,” and asked for $3 back.
I really hope they get some proper training in place. Hildebrandt’s has been around forever, and it’s sad to see it run like this. It’ll be a long time before I recommend this place to anyone.
Do not go here, went extremely downhill with new owners. So sad!
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