This place is horrible ! Do not waste your time or money.
Zachary Sarf
The best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge Sundae
shane b
I was really hoping that I didn’t have to write a terrible review about this place. And i’m one to never ever write a review about place whether it be good experience or bad. I give all places the benefit of the doubt running a business isn’t easy and sometimes there are bad days just like there are for people.Been here once before and it wasn’t bad. But today was like no other experience and a phone call of complaints to the so called “owner” hoping to ease and be understood would have totally avoided this. Instead we got a cook/ice cream employee who didn’t take our complaints serious along with us as customer. Now i’ll have to share everything from taste to experience and treatment. We called the day off to ask when the establishment closes. We were told 7pm, we get there by 6pm and told that they are short staffed and have sat the last table. I made a comment about driving and calling before hand and if this was mentioned we would have made the travel regarding being seated and the man was courteous to give me a seat since i said i was also having food. (Not before telling us to grab ice cream for free and that they were closing but this is besides the point) We sat down and wanted to have a fun experience for the kids. Instead we waited about 15 mins for glasses to pour our waters. They had one waitress who was busy and trying her best to do her job. Still no complaints made we understood being short staffed would cause issues. We ordered 2 bacon cheese burgers there version of fries (among other things) with lettuce tomatoes and we were supposed to get cold slaw and pickles with the order. The food comes missing tomato’s lettuce and my plate had 2 small pickles the pieces that are usually what is thrown in the garbage when you cut the picketed and get to the end. The bacon weren’t even full pieces almost what ever small pieces they had left to split with the 2 orders that came in (pictures below)…The so called fries had no crisp and were soft to touch, not to mention the cook literally was using his hand with no gloves. (the moment i saw that i knew it was going to only get worst) The burger went from grill to his bare hand to our plates. After touching papers and ice cream scoops moving dirty plates and so on. The Soda float had not even a full ice cream scoop in it but all of that still wasn’t a problem we gave them the benefit of the doubt because they are “short staffed”. The problem was realized when my wife asked for some pickles and the waitress asked the cook/ice cream man and his response was “for them? no we are all out” but another man was sat at closing time “because they felt bad” and got all the special treatment that wasn’t given to us. Burger with lettuce tomato pickles. Even asked for more pickles and the man cut some up after we were told they didn’t have any. We should of equally been treated the same. The same attention to the guy that came in after should of been to us. No excuse to serving the butt part of the pickle or a bacon cheese burger with a piece of bacon. This does more harm then good i rather they had not sat us and let us leave upset about the change of times and inconsistency. At least i probably would of gave the place another chance. Instead we called in after this experience to explain because it caused a huge fight in our drive back home and the “owner” said your mad over pickles and tomatoes totally missing the whole point and insisted he did us a favor and would refund us the total money back. And it’s like hey man we aren’t caring about the money we even left the poor young waitress a tip (it isn’t her fault no supervision) he did us a favor by sitting us down no your doing us a favor to never come back and instead of being understanding over the phone so i wouldn’t feel the need to make a review you made light of the situation saying how much of a nice person you are to give a discount and let us sit when it was at a time that was before you closed. not sure how this works in the business world but ok, and what’s the excuse for any food to leave the kitchen like this?
Atmosphere: 2
Food: 1
Service: 1
Joseph F.
I ate there this past weekend and had a great experience. The classic cheeseburger was fantastic and the ambience was great. This place has a classic old school diner feel which is pretty cool.
Jordan S.
Had the pleasure of having breakfast Sunday morning. Great tasting eggs, bacon, and toast. Owner is very friendly and checks in with other tables to ensure a good time. It's rare that you find a place as loving as this one!
Miriam G.
Been here once before and it wasn't bad. But today was like no other experience and a phone call of complaints to the so called "owner" hoping to ease and be understood would have totally avoided this. Instead we got a cook/ice cream employee who didn't take our complaints serious along with us as customer. Now i'll have to share everything from taste to experience and treatment. We called the day off to ask when the establishment closes. We were told 7pm, we get there by 6pm and told that they are short staffed and have sat the last table. I made a comment about driving and calling before hand and if this was mentioned we would have made the travel regarding being seated and the man was courteous to give me a seat since i said i was also having food. (Not before telling us to grab ice cream for free and that they were closing but this is besides the point) We sat down and wanted to have a fun experience for the kids. Instead we waited about 15 mins for glasses to pour our waters. They had one waitress who was busy and trying her best to do her job. Still no complaints made we understood being short staffed would cause issues. We ordered 2 bacon cheese burgers there version of fries (among other things) with lettuce tomatoes and we were supposed to get cold slaw and pickles with the order. The food comes missing tomato's lettuce and my plate had 2 small pickles the pieces that are usually what is thrown in the garbage when you cut the picketed and get to the end. The bacon weren't even full pieces almost what ever small pieces they had left to split with the 2 orders that came in (pictures below)...The so called fries had no crisp and were soft to touch, not to mention the cook literally was using his hand with no gloves. (the moment i saw that i knew it was going to only get worst) The burger went from grill to his bare hand to our plates. After touching papers and ice cream scoops moving dirty plates and so on. The Soda float had not even a full ice cream scoop in it but all of that still wasn't a problem we gave them the benefit of the doubt because they are "short staffed". The problem was realized when my husband asked for some pickles and the waitress asked the cook/ice cream man and his response was "for them? no we are all out" but another man was sat at closing time "because they felt bad" and got all the special treatment that wasn't given to us. Burger with lettuce tomato pickles. Even asked for more pickles and the man cut some up after we were told they didn't have any. We should of equally been treated the same. The same attention to the guy that came in after should of been to us. No excuse to serving the butt part of the pickle or a bacon cheese burger with a piece of bacon. This does more harm then good i rather they had not sat us and let us leave upset about the change of times and inconsistency. At least i probably would of gave the place another chance. Instead we called in after this experience to explain because it caused a huge fight in our drive back home and the "owner" said your mad over pickles and tomatoes totally missing the whole point and insisted he did us a favor and would refund us the total money back. And it's like hey man we aren't caring about the money we even left the poor young waitress a tip (it isn't her fault no supervision) he did us a favor by sitting us down no your doing us a favor to never come back and instead of being understanding over the phone so i wouldn't feel the need to make a review you made light of the situation saying how much of a nice person you are to give a discount and let us sit when it was at a time that was before you closed. not sure how this works in the business world but this is why so many mom and pop shops close & don't stay around to long. Wish I could give this disgusting place 0 stars.
Agnes Wachtel
A fun place to eat ice cream shop fare and
Atmosphere: 5
Food: 5
Service: 5
Peter N.
Extremely popular ice cream parlor on LI. Just do not take them seriously when they offer free dinner. It's a soup and sandwich if that and they sometimes run out of food. The ice cream is excellent and the owner is generous.
Philip R.
I was in the area at lunchtime recently and decided to stop in to eat. I sat at the counter and took in all the retro vibes in the place. It actually reminded me of Krisch's in Massapequa, where I grew up. I was immediately handed a menu and quickly made the decision to have a burger & fries. It was ready in very good time. The fries were actually chips. It had been a long time since I had fries served that way. It was a large order too, hot and delicious. The burger was terrific too. It actually had a very similar taste to the Krisch's burgers I had so many times as a child. Everything was fine here. The food, service and ambiance were all top notch. The prices were a little better than what you'd expect to pay in 2024 too. I'll be back.
Jessica B.
The hubby & I went this afternoon after going to North Shore Animal League and had a great lunch. We got lucky around 230pm. We've wanted to go here ever since we saw on News12 how great this place was. We both got the steak & mozzarella on garlic bread , fries, onion rings and a banana shake & coffee shake. Omg the food was a perfect portion , it was delicious. The flavor of the steak was great. The sides were good and crispy & hot. The shakes were so so good. The shop is very cute, cozy, the music playing was great(I might be biased grew up in the 80's & 90's). The staff was friendly & let you enjoy your meal without hovering. We live in eastern Suffolk so coming out to Nassau is not that often. This place is wonderful & we will absolutely be back . Don't forget to check out the chocolate candy counter & t-shirts. The food was so good I didn't get a chance to take a picture.
Love the staff that is working here. Stopped by for ice cream with the my toddler for a treat and they were doing a renovation…. They treated us on the house. Thank you so much we will be back for sure!
Food: 5
Service: 5
milton pirsos
Foods pretty good but the big winner for me about this place is it’s milkshakes, best I’ve ever had.
Atmosphere: 4
Food: 4
Service: 5
K. M. Piper
I love this place! It has an old-timey ice cream shop feel. Probably because it's an old-timey ice cream shop.I've been there more than a few times, and usually order the cheese burger, the BLT, or the turkey club. None of them disappoint!Also, if you visit, check out their ice cream selection which they make in-house. I like the banana.The servers are always polite, and in the maybe 10 visits I've had there, I've never had an issue.Parking can be a challenge as they have no lot, so street parking only.I really love this place, so I highly recommend them.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 8oz Cheeseburger, Bacon Lettuce and Tomato
Enzo Chiaramonte
My daughter and her girl scout troop had a wonderful experience at Hilderbrandt's! The staff , food and treats were amazing . Definitely coming back for more !Edit : Came back for more. The Alfredo burger was amazing . The cappuccino chip milk shake was on point ! Kids loved their Mac and cheese , grilled cheese from the kids meal and enjoyed their ice cream as well. Great food and Great service at great prices. Can't be beat. Keep up the great work .Kid-friendliness: Very kid friendly. Staff is very accommodating and welcomes children !
I visited this place back in 2022 with my wife and its like stepping back into 50s / 60s. My parents grew up near this place and used to hang out there all the time and so I thought some branded merch might be a fun Christmas gift for them. Their website wasn't set up yet to take online order so I called and they were nice enough to take my order over the phone. One items arrived damaged and when I called them back, they were gracious and apologetic, offering to send another one immediately. Great staff, Great manager and Great restaurant
This place is horrible ! Do not waste your time or money.
The best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge Sundae
I was really hoping that I didn’t have to write a terrible review about this place. And i’m one to never ever write a review about place whether it be good experience or bad. I give all places the benefit of the doubt running a business isn’t easy and sometimes there are bad days just like there are for people.Been here once before and it wasn’t bad. But today was like no other experience and a phone call of complaints to the so called “owner” hoping to ease and be understood would have totally avoided this. Instead we got a cook/ice cream employee who didn’t take our complaints serious along with us as customer. Now i’ll have to share everything from taste to experience and treatment. We called the day off to ask when the establishment closes. We were told 7pm, we get there by 6pm and told that they are short staffed and have sat the last table. I made a comment about driving and calling before hand and if this was mentioned we would have made the travel regarding being seated and the man was courteous to give me a seat since i said i was also having food. (Not before telling us to grab ice cream for free and that they were closing but this is besides the point) We sat down and wanted to have a fun experience for the kids. Instead we waited about 15 mins for glasses to pour our waters. They had one waitress who was busy and trying her best to do her job. Still no complaints made we understood being short staffed would cause issues. We ordered 2 bacon cheese burgers there version of fries (among other things) with lettuce tomatoes and we were supposed to get cold slaw and pickles with the order. The food comes missing tomato’s lettuce and my plate had 2 small pickles the pieces that are usually what is thrown in the garbage when you cut the picketed and get to the end. The bacon weren’t even full pieces almost what ever small pieces they had left to split with the 2 orders that came in (pictures below)…The so called fries had no crisp and were soft to touch, not to mention the cook literally was using his hand with no gloves. (the moment i saw that i knew it was going to only get worst) The burger went from grill to his bare hand to our plates. After touching papers and ice cream scoops moving dirty plates and so on. The Soda float had not even a full ice cream scoop in it but all of that still wasn’t a problem we gave them the benefit of the doubt because they are “short staffed”. The problem was realized when my wife asked for some pickles and the waitress asked the cook/ice cream man and his response was “for them? no we are all out” but another man was sat at closing time “because they felt bad” and got all the special treatment that wasn’t given to us. Burger with lettuce tomato pickles. Even asked for more pickles and the man cut some up after we were told they didn’t have any. We should of equally been treated the same. The same attention to the guy that came in after should of been to us. No excuse to serving the butt part of the pickle or a bacon cheese burger with a piece of bacon. This does more harm then good i rather they had not sat us and let us leave upset about the change of times and inconsistency. At least i probably would of gave the place another chance. Instead we called in after this experience to explain because it caused a huge fight in our drive back home and the “owner” said your mad over pickles and tomatoes totally missing the whole point and insisted he did us a favor and would refund us the total money back. And it’s like hey man we aren’t caring about the money we even left the poor young waitress a tip (it isn’t her fault no supervision) he did us a favor by sitting us down no your doing us a favor to never come back and instead of being understanding over the phone so i wouldn’t feel the need to make a review you made light of the situation saying how much of a nice person you are to give a discount and let us sit when it was at a time that was before you closed. not sure how this works in the business world but ok, and what’s the excuse for any food to leave the kitchen like this?
Atmosphere: 2
Food: 1
Service: 1
I ate there this past weekend and had a great experience. The classic cheeseburger was fantastic and the ambience was great. This place has a classic old school diner feel which is pretty cool.
Had the pleasure of having breakfast Sunday morning. Great tasting eggs, bacon, and toast. Owner is very friendly and checks in with other tables to ensure a good time. It's rare that you find a place as loving as this one!
Been here once before and it wasn't bad. But today was like no other experience and a phone call of complaints to the so called "owner" hoping to ease and be understood would have totally avoided this. Instead we got a cook/ice cream employee who didn't take our complaints serious along with us as customer. Now i'll have to share everything from taste to experience and treatment. We called the day off to ask when the establishment closes. We were told 7pm, we get there by 6pm and told that they are short staffed and have sat the last table. I made a comment about driving and calling before hand and if this was mentioned we would have made the travel regarding being seated and the man was courteous to give me a seat since i said i was also having food. (Not before telling us to grab ice cream for free and that they were closing but this is besides the point) We sat down and wanted to have a fun experience for the kids. Instead we waited about 15 mins for glasses to pour our waters. They had one waitress who was busy and trying her best to do her job. Still no complaints made we understood being short staffed would cause issues. We ordered 2 bacon cheese burgers there version of fries (among other things) with lettuce tomatoes and we were supposed to get cold slaw and pickles with the order. The food comes missing tomato's lettuce and my plate had 2 small pickles the pieces that are usually what is thrown in the garbage when you cut the picketed and get to the end. The bacon weren't even full pieces almost what ever small pieces they had left to split with the 2 orders that came in (pictures below)...The so called fries had no crisp and were soft to touch, not to mention the cook literally was using his hand with no gloves. (the moment i saw that i knew it was going to only get worst) The burger went from grill to his bare hand to our plates. After touching papers and ice cream scoops moving dirty plates and so on. The Soda float had not even a full ice cream scoop in it but all of that still wasn't a problem we gave them the benefit of the doubt because they are "short staffed". The problem was realized when my husband asked for some pickles and the waitress asked the cook/ice cream man and his response was "for them? no we are all out" but another man was sat at closing time "because they felt bad" and got all the special treatment that wasn't given to us. Burger with lettuce tomato pickles. Even asked for more pickles and the man cut some up after we were told they didn't have any. We should of equally been treated the same. The same attention to the guy that came in after should of been to us. No excuse to serving the butt part of the pickle or a bacon cheese burger with a piece of bacon. This does more harm then good i rather they had not sat us and let us leave upset about the change of times and inconsistency. At least i probably would of gave the place another chance. Instead we called in after this experience to explain because it caused a huge fight in our drive back home and the "owner" said your mad over pickles and tomatoes totally missing the whole point and insisted he did us a favor and would refund us the total money back. And it's like hey man we aren't caring about the money we even left the poor young waitress a tip (it isn't her fault no supervision) he did us a favor by sitting us down no your doing us a favor to never come back and instead of being understanding over the phone so i wouldn't feel the need to make a review you made light of the situation saying how much of a nice person you are to give a discount and let us sit when it was at a time that was before you closed. not sure how this works in the business world but this is why so many mom and pop shops close & don't stay around to long. Wish I could give this disgusting place 0 stars.
A fun place to eat ice cream shop fare and
Atmosphere: 5
Food: 5
Service: 5
Extremely popular ice cream parlor on LI. Just do not take them seriously when they offer free dinner. It's a soup and sandwich if that and they sometimes run out of food. The ice cream is excellent and the owner is generous.
I was in the area at lunchtime recently and decided to stop in to eat. I sat at the counter and took in all the retro vibes in the place. It actually reminded me of Krisch's in Massapequa, where I grew up. I was immediately handed a menu and quickly made the decision to have a burger & fries. It was ready in very good time. The fries were actually chips. It had been a long time since I had fries served that way. It was a large order too, hot and delicious. The burger was terrific too. It actually had a very similar taste to the Krisch's burgers I had so many times as a child. Everything was fine here. The food, service and ambiance were all top notch. The prices were a little better than what you'd expect to pay in 2024 too. I'll be back.
The hubby & I went this afternoon after going to North Shore Animal League and had a great lunch. We got lucky around 230pm. We've wanted to go here ever since we saw on News12 how great this place was. We both got the steak & mozzarella on garlic bread , fries, onion rings and a banana shake & coffee shake. Omg the food was a perfect portion , it was delicious. The flavor of the steak was great. The sides were good and crispy & hot. The shakes were so so good. The shop is very cute, cozy, the music playing was great(I might be biased grew up in the 80's & 90's). The staff was friendly & let you enjoy your meal without hovering. We live in eastern Suffolk so coming out to Nassau is not that often. This place is wonderful & we will absolutely be back . Don't forget to check out the chocolate candy counter & t-shirts. The food was so good I didn't get a chance to take a picture.
Restaurantji Recommends
Love the staff that is working here. Stopped by for ice cream with the my toddler for a treat and they were doing a renovation…. They treated us on the house. Thank you so much we will be back for sure!
Food: 5
Service: 5
Foods pretty good but the big winner for me about this place is it’s milkshakes, best I’ve ever had.
Atmosphere: 4
Food: 4
Service: 5
I love this place! It has an old-timey ice cream shop feel. Probably because it's an old-timey ice cream shop.I've been there more than a few times, and usually order the cheese burger, the BLT, or the turkey club. None of them disappoint!Also, if you visit, check out their ice cream selection which they make in-house. I like the banana.The servers are always polite, and in the maybe 10 visits I've had there, I've never had an issue.Parking can be a challenge as they have no lot, so street parking only.I really love this place, so I highly recommend them.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 8oz Cheeseburger, Bacon Lettuce and Tomato
My daughter and her girl scout troop had a wonderful experience at Hilderbrandt's! The staff , food and treats were amazing . Definitely coming back for more !Edit : Came back for more. The Alfredo burger was amazing . The cappuccino chip milk shake was on point ! Kids loved their Mac and cheese , grilled cheese from the kids meal and enjoyed their ice cream as well. Great food and Great service at great prices. Can't be beat. Keep up the great work .Kid-friendliness: Very kid friendly. Staff is very accommodating and welcomes children !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, 8oz Cheeseburger, Whipped Cream, Crispy Onion Rings
I visited this place back in 2022 with my wife and its like stepping back into 50s / 60s. My parents grew up near this place and used to hang out there all the time and so I thought some branded merch might be a fun Christmas gift for them. Their website wasn't set up yet to take online order so I called and they were nice enough to take my order over the phone. One items arrived damaged and when I called them back, they were gracious and apologetic, offering to send another one immediately. Great staff, Great manager and Great restaurant
Atmosphere: 5
Food: 4
Service: 5