Avocado was rotten, added straight into sandwich. Buyer beware- check inside your sandwich. Also missing 2 out of 4 drinks & 1 of the two drinks received was wrong. Did not get full order, however, bc of being here 40 mins & needing to hit the road, could not stay to ask front counter staff for corrections or to provide missing stuff. Very long line for waiting, used kiosk to order.
Atmosphere: 3
Food: 2
Service: 2
Yuriy Vilmov
The worst service I've ever seen in Panera
durra ishaq
PLEASE READ!!! One of the worst customer service experiences I have ever had. On Monday, December 22 at approximately 7:00 PM, the cashier working the front (white woman with dark hair and blue shirt) was openly hostile, disrespectful, and completely unprofessional. Multiple customers were waiting to be cashed out while she rolled her eyes, snapped at people, and spoke with a nasty attitude. I clearly heard her using profanity, which is beyond unacceptable in any customer-facing job. The situation was made even worse by the manager on duty, who failed miserably at doing her job. Instead of managing, she was overheard complaining and contributing to the toxic environment. There was absolutely no leadership, accountability, or professionalism displayed. If this is how management behaves, it’s no surprise the staff acts the same way. I have been to countless Panera locations and never experienced anything even close to this level of disrespect. This location is a disgrace to the brand. Whoever is in charge has completely lost control, and these employees urgently need retraining or to be replaced with people who actually understand what customer service means. I left feeling angry, disappointed, and frankly disgusted. No customer should be treated this way.If the employees involved are reading this: this behavior is embarrassing. Do better or don’t work with the public.
Atmosphere: 1
Food: 1
Service: 1
Nataly Loveless
food poisoning
Борис Белфорд
Very bad service 👎👎👎
I asked to warm up the bread and they told me no 🤦♂️🤷♂️
Atmosphere: 2
Food: 2
Service: 2
Christopher Bergmann
Everything was awesome for me!! The girls working the kitchen were super fast food is amazing. Thanks!!!
Atmosphere: 5
Food: 5
Service: 5
Max G
The space clean and crew are good but TOOD TOTALLY GARBAGE. I spend 30 dolars for brownie and cake also one cream chicken soup. All garbage. The cake slice super dry out wall inside totally dought not cooked enough. The brownie not fresh and taste got terrible. The soup TOTALLY NIGHMARE.
Wasting money for nothing.
Atmosphere: 3
Food: 1
Service: 4
Chris Moran
Awesome freshly prepared food in a nice, clean facility. Friendly staff as well.
Atmosphere: 5
Food: 5
Service: 5
Lena Maples
I ordered grilled cheese sandwich and coffee. So ,routine dictated that I had to wait for the coffee cup . my order was not ready, so I asked for a cup for self service. After abrasive remarks from one of the employes I decided to cancel the order . So basically today I did self check out because at my last visit, without words , I was pointed towards the self check out kiosk , to save time . After smoothing things out the (presumably) manager gave a cup, the grilled cheese was tacky and quite excessive,was NOT grilled, more melted ! white bread was toasted and dry .... and there was missing a key ingredient! Butter. This should be called cheese meet on toast. My question to panera bread is, how is this even okay? I have sampled grilled cheese sandwich at Starbucks and it was outstanding, well thought !my 1 star is mainly because That was not a grilled cheese sandwich that I bought!
I had a bad experience at this Panera location. I ordered a salad and chicken sandwich. The fruit on the salad were smashed and over ripe (blueberries and strawberries). The hot chicken sandwich was cold, poorly made, and didn’t look like chicken. We threw away the food. The person at the pick up window barely said anything when I asked if it was my order. We aren’t buying from this Panera again.
Food: 1
Service: 1
Julie Green
Eastbound-Coffee was empty, said it would only take a minute, took many and then she fiied my cup right after starting the brew and so gave me a watered down cup of yuck
Midwest
Stupid panera online order app, not even working
Tom Cavanaugh
This Panera at the Middle Ridge Plaza is filthy. All the dining tables were dirty, wrappers and trash littering the floor, no straws, and overflowing trash cans. The ceiling is caked with years worth of nasty thick dust. Never seen anything like this ceiling in a restaurant before. Made me wonder how dirty the back room, cooler, and freezer must be. Waited a long time for our order. Our order was correct, but several people ahead of us had their orders messed up. Felt bad for the 4 employees trying to handle this severely understaffed restaurant. I owned a franchise in the past and I cannot imagine how this place could pass its monthly corporate inspections. This location makes the franchise look bad. The franchise owner or corporate (if corporate owned) needs to fix this. Do better!
Avocado was rotten, added straight into sandwich. Buyer beware- check inside your sandwich. Also missing 2 out of 4 drinks & 1 of the two drinks received was wrong. Did not get full order, however, bc of being here 40 mins & needing to hit the road, could not stay to ask front counter staff for corrections or to provide missing stuff. Very long line for waiting, used kiosk to order.
Atmosphere: 3
Food: 2
Service: 2
The worst service I've ever seen in Panera
PLEASE READ!!! One of the worst customer service experiences I have ever had. On Monday, December 22 at approximately 7:00 PM, the cashier working the front (white woman with dark hair and blue shirt) was openly hostile, disrespectful, and completely unprofessional. Multiple customers were waiting to be cashed out while she rolled her eyes, snapped at people, and spoke with a nasty attitude. I clearly heard her using profanity, which is beyond unacceptable in any customer-facing job.
The situation was made even worse by the manager on duty, who failed miserably at doing her job. Instead of managing, she was overheard complaining and contributing to the toxic environment. There was absolutely no leadership, accountability, or professionalism displayed. If this is how management behaves, it’s no surprise the staff acts the same way.
I have been to countless Panera locations and never experienced anything even close to this level of disrespect. This location is a disgrace to the brand. Whoever is in charge has completely lost control, and these employees urgently need retraining or to be replaced with people who actually understand what customer service means.
I left feeling angry, disappointed, and frankly disgusted. No customer should be treated this way.If the employees involved are reading this: this behavior is embarrassing. Do better or don’t work with the public.
Atmosphere: 1
Food: 1
Service: 1
food poisoning
Very bad service 👎👎👎
I asked to warm up the bread and they told me no 🤦♂️🤷♂️
Atmosphere: 2
Food: 2
Service: 2
Everything was awesome for me!! The girls working the kitchen were super fast food is amazing. Thanks!!!
Atmosphere: 5
Food: 5
Service: 5
The space clean and crew are good but TOOD TOTALLY GARBAGE. I spend 30 dolars for brownie and cake also one cream chicken soup. All garbage. The cake slice super dry out wall inside totally dought not cooked enough. The brownie not fresh and taste got terrible. The soup TOTALLY NIGHMARE.
Wasting money for nothing.
Atmosphere: 3
Food: 1
Service: 4
Awesome freshly prepared food in a nice, clean facility. Friendly staff as well.
Atmosphere: 5
Food: 5
Service: 5
I ordered grilled cheese sandwich and coffee. So ,routine dictated that I had to wait for the coffee cup . my order was not ready, so I asked for a cup for self service. After abrasive remarks from one of the employes I decided to cancel the order . So basically today I did self check out because at my last visit, without words , I was pointed towards the self check out kiosk , to save time . After smoothing things out the (presumably) manager gave a cup, the grilled cheese was tacky and quite excessive,was NOT grilled, more melted ! white bread was toasted and dry .... and there was missing a key ingredient! Butter. This should be called cheese meet on toast. My question to panera bread is, how is this even okay? I have sampled grilled cheese sandwich at Starbucks and it was outstanding, well thought !my 1 star is mainly because That was not a grilled cheese sandwich that I bought!
Atmosphere: 1
Food: 1
Service: 2
Fast service, food is good here. Fresh
Got a 50% sweet deal with my value meal.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I had a bad experience at this Panera location. I ordered a salad and chicken sandwich. The fruit on the salad were smashed and over ripe (blueberries and strawberries). The hot chicken sandwich was cold, poorly made, and didn’t look like chicken. We threw away the food. The person at the pick up window barely said anything when I asked if it was my order. We aren’t buying from this Panera again.
Food: 1
Service: 1
Eastbound-Coffee was empty, said it would only take a minute, took many and then she fiied my cup right after starting the brew and so gave me a watered down cup of yuck
Stupid panera online order app, not even working
This Panera at the Middle Ridge Plaza is filthy. All the dining tables were dirty, wrappers and trash littering the floor, no straws, and overflowing trash cans. The ceiling is caked with years worth of nasty thick dust. Never seen anything like this ceiling in a restaurant before. Made me wonder how dirty the back room, cooler, and freezer must be. Waited a long time for our order. Our order was correct, but several people ahead of us had their orders messed up. Felt bad for the 4 employees trying to handle this severely understaffed restaurant. I owned a franchise in the past and I cannot imagine how this place could pass its monthly corporate inspections. This location makes the franchise look bad. The franchise owner or corporate (if corporate owned) needs to fix this. Do better!
Atmosphere: 1
Food: 2
Service: 2
Good for a quick stop for coffee
Atmosphere: 5
Food: 5
Service: 5
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