I went there and ordered, went to pull up to the window and realized I forgot my wallet at home, so I pecked on the window to let them know to cancel the order so as not to waste anything. I pecked on the window and the woman looked up from her phone, glared for a second and promptly went back to her phone. I waited a few minutes while she scrolled and eventually another woman came to the window. I explained to her my mistake forgetting my wallet and apologized. The only response I got was "Don't knock on the window, it scared the baristas" in a very rude and condensation manner. Sorry I guess, I should have just not cared and drove off without telling them? What else could I have done? Needless to say, I'll be going to dunking on 58 instead.
Sara Evans
The Starbucks inside of the target... I recently visited and the barista who was on cash register cussed at me and was beyond rude because of a mistake she made on her cash drawer. I offered a "don't worry" only for her to cuss in my face. Confusing to say the least. Wouldn't usually leave a bad review or complain but on top of her cussing at me- she also gave me the wrong change AND the coffee was a little over half full and tasted like old coffee water.
Atmosphere: 1
Food: 1
Service: 1
Amari Allgood
I know it’s small or petty because well, it’s a cup of coffee. It’s not that a mistake was made because it happens, it’s the response from the person who answered the phone. I believe her name was Zoey. I ordered a grande pecan crunch oatmilk latte, get to the window and the nicest cashier apologized that they were out of the pecan, which wasn’t a problem. She recommended the chestnut praline flavor instead. I said sure that will be good. I get the drink and drive away. I’m on rt 2 and it’s made with dairy and has whipped cream. I call in to let them know and I’m not even upset. She placed the blame on me for not asking for oatmilk again. I ordered an oatmilk latte and you just swapped the flavor. She wasn’t nice on the phone and made it seem like I just wanted a free drink.
Atmosphere: 5
Food: 5
Service: 1
Amanda Powers
I have come to this location three times, hoping for a different outcome. I don't know why. The drive thru is absolutely TERRIBLE. The wait in the drive thru JUST to get someone to take your order is over 5 minutes. Then another 5-10 to wait for your drink to be made. For a drive thru, this is absolutely not convenient.
Atmosphere: 1
Food: 1
Service: 1
roselynne f
Why is everyone such a hater at this location?!?! Their attitudes are embarrassing. I feel so badly for the one amazing girl who works here everyone else is absolutely miserable.
Atmosphere: 1
Food: 1
Service: 1
Sam M
This is the absolute worst Starbucks in America. Needs new management desperately. Such a convenient location for our community to have such awful poor service…truly the worst and I’m not one to leave very many reviews unless I truly feel something needs to be brought to attention. Zero stars if I could. Starbucks please this establishment in the Oak point road Amherst Ohio location!!!
Atmosphere: 1
Food: 1
Service: 1
Olivia hammond
The worst Starbucks I've ever been to. They are astronomically slow. I usually try to be considerate since I used to work at Dunkin and understand how coffee places work, but they are so insensitively slow it enrages me. Would rather go into the Target next door that only has one worker half the time. Made me wait 15 minutes at the speaker because they were "training someone" at 3:00 pm? Why are you training people when there is a long line and people are getting off of work? I understand this starbucks is newer, but this problem is not getting better. Hope to hear better things in the future.
Atmosphere: 1
Food: 1
Service: 1
morgan taylor
literally always the sweetest baristas and my drink is made perfectly. today i’ve been super nervous since it’s my induction date, and wanted to treat myself to my favorite drink. not sure of her name, but the barista with beautiful curly red hair and glasses was SO kind and told me that i was very pretty and glowing. it made my WHOLE day— one of the very few starbucks locations that keep third place alive even while understaffed and during peak. thank you!!!!
Atmosphere: 5
Food: 5
Service: 5
angel velez (angelverse)
Kudos to your baristas! We received the most delicious drinks this afternoon. The dragon drink and white chocolate macadamia nut cold brew were extra tasty. Friendly and fast drive thru. Highly recommended!
I waited for over 7 minutes at the drive thru window, decided to pull around after nobody assisted me at the speaker. The blonde girl with glasses gave me a nasty look and attitude when I asked for my already PRE-ORDERED drink, which I ordered 20 minutes before I arrived. She said they were helping someone with their credit card. Doesn't hurt to tell me so I don't sit there like a bum. Please work on your communication skills, this is absolutely not ok, especially after I payed $6 for my drink!
Atmosphere: 1
Food: 2
Service: 1
T Morris
One I’d like to say by now.. they should understand how to make drinks at a reasonable amount of time. Two by now they should know how to make drinks, three… stop hiring pretty people that have rocks rolling around in their head…I said extremely light ice… picture will be attached… does that look light?? Then look at how everything is separate… this is an Iced Shaken Hazelnut Oatmilk Espresso… this should be all combined… especially just made.This place is chronically behind so much so it’s never been under 5 mins getting my coffee… I put my car in park… every time I’m here because waiting with my foot on the brakes that long it begins to cramp… think about this even if I’m the only person in line no one in front they still take that long…
Atmosphere: 3
Food: 1
Service: 1
Michaela Kohler
I’ve gone to the Starbucks three times now and it’s either an incredibly long wait, they’re out of Multiple items, And the staff is just frustrated. This is the only Starbucks I ever have issue with. Beyond frustrating Drive across the street to target and get their Starbucks You won’t run into any of the issues from this location
emily renee
I usually love this Starbucks because there is one employee there who is absolutely lovely. But unfortunately today I got someone else who was SO rude it was insane. She looked like a manager with glasses, not sure. She literally looked bothered by my existence lmfao
Atmosphere: 2
Food: 5
Service: 2
Melissa Mitchell
No one was waiting inside. So I went in waited about 15 min for a small coffee and an egg white. All along my egg whites were just sitting on the back counter they didn't bring them up to the front. I would have been better ordering from the full line in the drive through. I will not go back.
ALWAYS terribly slow...
Atmosphere: 3
Food: 4
Service: 2
I went there and ordered, went to pull up to the window and realized I forgot my wallet at home, so I pecked on the window to let them know to cancel the order so as not to waste anything. I pecked on the window and the woman looked up from her phone, glared for a second and promptly went back to her phone. I waited a few minutes while she scrolled and eventually another woman came to the window. I explained to her my mistake forgetting my wallet and apologized. The only response I got was "Don't knock on the window, it scared the baristas" in a very rude and condensation manner. Sorry I guess, I should have just not cared and drove off without telling them? What else could I have done? Needless to say, I'll be going to dunking on 58 instead.
The Starbucks inside of the target... I recently visited and the barista who was on cash register cussed at me and was beyond rude because of a mistake she made on her cash drawer. I offered a "don't worry" only for her to cuss in my face. Confusing to say the least. Wouldn't usually leave a bad review or complain but on top of her cussing at me- she also gave me the wrong change AND the coffee was a little over half full and tasted like old coffee water.
Atmosphere: 1
Food: 1
Service: 1
I know it’s small or petty because well, it’s a cup of coffee. It’s not that a mistake was made because it happens, it’s the response from the person who answered the phone. I believe her name was Zoey. I ordered a grande pecan crunch oatmilk latte, get to the window and the nicest cashier apologized that they were out of the pecan, which wasn’t a problem. She recommended the chestnut praline flavor instead. I said sure that will be good. I get the drink and drive away. I’m on rt 2 and it’s made with dairy and has whipped cream. I call in to let them know and I’m not even upset. She placed the blame on me for not asking for oatmilk again. I ordered an oatmilk latte and you just swapped the flavor. She wasn’t nice on the phone and made it seem like I just wanted a free drink.
Atmosphere: 5
Food: 5
Service: 1
I have come to this location three times, hoping for a different outcome. I don't know why. The drive thru is absolutely TERRIBLE. The wait in the drive thru JUST to get someone to take your order is over 5 minutes. Then another 5-10 to wait for your drink to be made. For a drive thru, this is absolutely not convenient.
Atmosphere: 1
Food: 1
Service: 1
Why is everyone such a hater at this location?!?! Their attitudes are embarrassing. I feel so badly for the one amazing girl who works here everyone else is absolutely miserable.
Atmosphere: 1
Food: 1
Service: 1
This is the absolute worst Starbucks in America. Needs new management desperately. Such a convenient location for our community to have such awful poor service…truly the worst and I’m not one to leave very many reviews unless I truly feel something needs to be brought to attention. Zero stars if I could. Starbucks please this establishment in the Oak point road Amherst Ohio location!!!
Atmosphere: 1
Food: 1
Service: 1
The worst Starbucks I've ever been to. They are astronomically slow. I usually try to be considerate since I used to work at Dunkin and understand how coffee places work, but they are so insensitively slow it enrages me. Would rather go into the Target next door that only has one worker half the time. Made me wait 15 minutes at the speaker because they were "training someone" at 3:00 pm? Why are you training people when there is a long line and people are getting off of work? I understand this starbucks is newer, but this problem is not getting better. Hope to hear better things in the future.
Atmosphere: 1
Food: 1
Service: 1
literally always the sweetest baristas and my drink is made perfectly. today i’ve been super nervous since it’s my induction date, and wanted to treat myself to my favorite drink. not sure of her name, but the barista with beautiful curly red hair and glasses was SO kind and told me that i was very pretty and glowing. it made my WHOLE day— one of the very few starbucks locations that keep third place alive even while understaffed and during peak. thank you!!!!
Atmosphere: 5
Food: 5
Service: 5
Kudos to your baristas! We received the most delicious drinks this afternoon. The dragon drink and white chocolate macadamia nut cold brew were extra tasty. Friendly and fast drive thru. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I waited for over 7 minutes at the drive thru window, decided to pull around after nobody assisted me at the speaker. The blonde girl with glasses gave me a nasty look and attitude when I asked for my already PRE-ORDERED drink, which I ordered 20 minutes before I arrived. She said they were helping someone with their credit card. Doesn't hurt to tell me so I don't sit there like a bum. Please work on your communication skills, this is absolutely not ok, especially after I payed $6 for my drink!
Atmosphere: 1
Food: 2
Service: 1
One I’d like to say by now.. they should understand how to make drinks at a reasonable amount of time. Two by now they should know how to make drinks, three… stop hiring pretty people that have rocks rolling around in their head…I said extremely light ice… picture will be attached… does that look light?? Then look at how everything is separate… this is an Iced Shaken Hazelnut Oatmilk Espresso… this should be all combined… especially just made.This place is chronically behind so much so it’s never been under 5 mins getting my coffee… I put my car in park… every time I’m here because waiting with my foot on the brakes that long it begins to cramp… think about this even if I’m the only person in line no one in front they still take that long…
Atmosphere: 3
Food: 1
Service: 1
I’ve gone to the Starbucks three times now and it’s either an incredibly long wait, they’re out of Multiple items, And the staff is just frustrated. This is the only Starbucks I ever have issue with. Beyond frustrating Drive across the street to target and get their Starbucks You won’t run into any of the issues from this location
I usually love this Starbucks because there is one employee there who is absolutely lovely. But unfortunately today I got someone else who was SO rude it was insane. She looked like a manager with glasses, not sure. She literally looked bothered by my existence lmfao
Atmosphere: 2
Food: 5
Service: 2
No one was waiting inside. So I went in waited about 15 min for a small coffee and an egg white. All along my egg whites were just sitting on the back counter they didn't bring them up to the front. I would have been better ordering from the full line in the drive through. I will not go back.
Atmosphere: 3
Food: 4
Service: 1
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