Penn Station East Coast Subs

Lady took our order then wandered off. Young man that was supposed to be making our subs was too distracted by the young lady who I assumed was an employee that was off that day. Whispering in his ear, helping herself to drinks. All the while our food was not being prepared. The food overall wasn't bad, just a bit pricey for what it was. The service however was horrendous and that is why I'll probably never eat at any Penn station Sub again. The only people eating there were employees who weren't working, and I can see why.
Also had some weird smell like something spoiled or just not clean

Atmosphere: 1

Food: 3

Service: 1

We have been to this location many times, all with very good results. This time, though, my husband’s usual order of a chicken Philly was not good at all. He ordered it with the usual plus banana peppers and mayo. It was smothered in mayo, and had little chicken and very few peppers. He complained that it didn’t taste the same at all, and he wouldn’t finish it.
My sandwich and that of my son were good as usual.

I don’t really understand this change. My husband is not very forgiving about stuff like this and may never order there again.

Atmosphere: 4

Food: 1

Service: 5

Gracyn and Asher got my food ready so fast and it was so hot and fresh. Such a great first experience I will deff be back!! 🥰

Atmosphere: 5

Food: 5

Service: 5

Food was absolutely delicious. I live in PA and they have a sub shop on every corner but this cheese steak seasoning was on point. Really really good cheesesteaks. They lose points for service, professionalism, and timing. I placed my order online around 1:45, they said ready at 2:00pm. I went in around 1:55 told them I was there they were just starting it. There was only 1 other couple in the store. Had to wait another 20 minutes for my sub while one of the workers sang and danced around and the other stood watching. It was very obnoxious.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Sub, Philly Cheese Steak, Cheesesteak

Extremely slow service. One lady working behind the counter seemed more interested in singing loudly, complaining about having to cut her grass, and whining about not eating anything this week than actually working and making any food. We went up to the counter to check on our order and were told they were working on it. After waiting for over 20 minutes I heard her ask one of her coworkers if we were even here yet. Yes, we were sitting here listening to you. Very obnoxious!! Would not recommend!

Atmosphere: 1

Food: 3

Service: 1

Little pricey but delicious

Atmosphere: 5

Food: 5

Service: 5

The two ladies working were very nice and polite sandwich was quick and easy and delicious

Atmosphere: 5

Food: 5

Service: 5

Young kids working tonight did a great job.

Ordered ahead of time. Said 6:17. Got there at 6:25 still not made. It took 15 or 20 more minutes for it to be ready. Then order wasn't even right. Five people working . Was same way first time with time. Now the food. We will not return.

Great place for a Philly cheese steak

Great subs. Plenty of meat and toppings. Wonderful service.

Best Philly subs

Atmosphere: 5

Food: 5

Service: 5

Overall decent place. Food was good, place was clean. Kimberly took our order. She was a very kind lady and did a great job taking order. I was not impressed with the manager, unknown name, dark curly hair giving feedback / correcting employees in front of the customers. They should worry about themselves and if an employee needs help she can ask. & Give employees coaching and feedback when customers aren’t listening. Nobody wants to hear employees go back & forth over a free fry.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sub

Love the veggie and classic Italian subs. Fries too. The girls making our to go order were upbeat and efficient.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Sub

The one in Ashland is the best for me really great people and great service food is fresh and delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub