This was my encounter with one of your employees at the McDonald’s in Aurora. I went in today with my grandson. After waiting approximately 15 minutes for our order, a worker came out and informed me that he was unable to make hot drinks. My grandson requested a cold caramel macchiato instead and he said he would prepare it. After 10 minutes, we still had no drink and my fries were missing from the order. People coming in after us were receiving their food and drink. Finally, a young lady asked if we were waiting for something. I informed her we were waiting for a drink that the young man was supposed to be preparing. She immediately got the drink and the missing fry. I told her I wanted a refund for the other hot drink. Out comes the man who disappeared, supposedly to make the cold macchiato. I told him we had been waiting 10 minutes for him to return. I told him this was very poor customer service. He kept repeating “are you gonna slide over here so I can give you your refund? I asked his name. He refused to give it. Continued talking over me. He said “ I don’t have time to argue with you, I’m short staffed.” He then turned his back and walked away. I never received my refund. Was this the manager? If so, his behavior was deplorable. I will NEVER return to this McDonald’s and I will be sure to leave a google review. I am also an Army Veteran and this store touts gratitude to veterans . I certainly didn’t see this today. This man has no respect for others to be in a position of authority. Your short staffing is no one else’s issue. Also, I contacted the individual named on the sign and received no response.
Atmosphere: 1
Food: 2
Service: 1
Suzanna Miller
Clean and lightning fast. Order was ready to pick up by the time I walked into the restaurant from the parking lot.
Atmosphere: 5
Food: 5
Service: 5
nathan bane
$9.99 for a sandwich and hash brown that I can get in my local deli for $5.99 is ridiculous. Food itself is barely edible and now they want to charge you premium prices for it. I'm done with mcnastys
Atmosphere: 2
Food: 2
Service: 3
Weston Retcher
They took 30 minutes to get my food and they forgot half of my order
Atmosphere: 2
Food: 3
Service: 1
Diane Marie
We have been to this location several times for dine in. It’s always dirty in the dining area, even when it’s empty. The wait time for the food is always an extended period. At our last visit we wanted a half hour for fast food! I noticed while we were there tonight several cars from the drive through were coming inside upset missing parts of their orders. We also had some issues with our food but since we have small children it wasn’t worth the trouble to ask for it to be redone. The McDonald’s on 306 and chagrin is 100% better and worth the drive to avoid this mess of a place.
Atmosphere: 1
Food: 1
Service: 1
fenna s.
The thing about fast food is that you're willingly sacrificing quality for convenience. At this location, you will receive neither. Expect to wait upwards of 20 minutes in the drive-thru.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Reminder
Haha warm fries, you’re lucky they’re not still frozen
Atmosphere: 2
Food: 2
Service: 2
Jamie Barna
So I bought a drink with the meal, asked for a refill. Apparently it is against McDonald's Policy to give them? Yeah the staff is full of crap!
Atmosphere: 1
Food: 3
Service: 1
Sharin Gannon
Always great service and food at Oakwood McDonald's!
Food: 5
Service: 5
Alyssa Holt
Like many other reviews say you have to wait forever in the drive through. Not because there’s a lot of cars but because each car has to wait forever at the speaker The car at the speaker has been there for 5-10 min
This is the worst location ever. I just sat in the drive thru for 15 minutes and finally just pulled off. The here was literally 1 car waiting on the window, the rest of us were all waiting to order. It’s like they weren’t taking a car order until they finished the one before it and then would start the next order. Get it together folks.
Atmosphere: 1
Food: 1
Service: 1
Heather Wojtowicz
Awful! Waited over 30 minutes for food and 6 people came in from drive thru that orders were wrong.
Food: 1
Service: 1
Justin D
I’ve been going to McDonald’s for 44 years. This is the first McDonald’s I’ve ever heard of not giving refills on soda/pop.
Atmosphere: 1
Food: 1
Service: 1
Layton Rhoden
Every time I come here, I have to wait 10 to 15 min in drive through, just to be told to park in front of the building to wait longer for my order. I would understand once in awhile for it to happen, but every time I come here...... plus they don't communicate with customers while they wait inside for the food. And they wonder why people get upset. One of the worse locations that I been to.
Atmosphere: 1
Food: 3
Service: 1
Dawn McClelland
I ordered a double cheeseburger and an additional double cheeseburger for one dollar. They asked me to pull up to the curb and wait for my order to come out so other cars could get past me. After 10 minutes the food came out and the cheeseburgers were cold And very un appetizing. I’m going to be calling the manager tomorrow as this is Sunday night. I took a photo of the burgers, but there’s no place to post it. Imagine the worst.
This was my encounter with one of your employees at the McDonald’s in Aurora. I went in today with my grandson. After waiting approximately 15 minutes for our order, a worker came out and informed me that he was unable to make hot drinks. My grandson requested a cold caramel macchiato instead and he said he would prepare it. After 10 minutes, we still had no drink and my fries were missing from the order. People coming in after us were receiving their food and drink. Finally, a young lady asked if we were waiting for something. I informed her we were waiting for a drink that the young man was supposed to be preparing. She immediately got the drink and the missing fry. I told her I wanted a refund for the other hot drink. Out comes the man who disappeared, supposedly to make the cold macchiato. I told him we had been waiting 10 minutes for him to return. I told him this was very poor customer service. He kept repeating “are you gonna slide over here so I can give you your refund? I asked his name. He refused to give it. Continued talking over me. He said “ I don’t have time to argue with you, I’m short staffed.” He then turned his back and walked away. I never received my refund.
Was this the manager? If so, his behavior was deplorable. I will NEVER return to this McDonald’s and I will be sure to leave a google review. I am also an Army Veteran and this store touts gratitude to veterans . I certainly didn’t see this today.
This man has no respect for others to be in a position of authority. Your short staffing is no one else’s issue. Also, I contacted the individual named on the sign and received no response.
Atmosphere: 1
Food: 2
Service: 1
Clean and lightning fast. Order was ready to pick up by the time I walked into the restaurant from the parking lot.
Atmosphere: 5
Food: 5
Service: 5
$9.99 for a sandwich and hash brown that I can get in my local deli for $5.99 is ridiculous. Food itself is barely edible and now they want to charge you premium prices for it. I'm done with mcnastys
Atmosphere: 2
Food: 2
Service: 3
They took 30 minutes to get my food and they forgot half of my order
Atmosphere: 2
Food: 3
Service: 1
We have been to this location several times for dine in. It’s always dirty in the dining area, even when it’s empty. The wait time for the food is always an extended period. At our last visit we wanted a half hour for fast food! I noticed while we were there tonight several cars from the drive through were coming inside upset missing parts of their orders. We also had some issues with our food but since we have small children it wasn’t worth the trouble to ask for it to be redone. The McDonald’s on 306 and chagrin is 100% better and worth the drive to avoid this mess of a place.
Atmosphere: 1
Food: 1
Service: 1
The thing about fast food is that you're willingly sacrificing quality for convenience. At this location, you will receive neither. Expect to wait upwards of 20 minutes in the drive-thru.
Atmosphere: 1
Food: 1
Service: 1
Haha warm fries, you’re lucky they’re not still frozen
Atmosphere: 2
Food: 2
Service: 2
So I bought a drink with the meal, asked for a refill. Apparently it is against McDonald's Policy to give them? Yeah the staff is full of crap!
Atmosphere: 1
Food: 3
Service: 1
Always great service and food at Oakwood McDonald's!
Food: 5
Service: 5
Like many other reviews say you have to wait forever in the drive through. Not because there’s a lot of cars but because each car has to wait forever at the speaker
The car at the speaker has been there for 5-10 min
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
This is the worst location ever. I just sat in the drive thru for 15 minutes and finally just pulled off. The here was literally 1 car waiting on the window, the rest of us were all waiting to order. It’s like they weren’t taking a car order until they finished the one before it and then would start the next order. Get it together folks.
Atmosphere: 1
Food: 1
Service: 1
Awful! Waited over 30 minutes for food and 6 people came in from drive thru that orders were wrong.
Food: 1
Service: 1
I’ve been going to McDonald’s for 44 years. This is the first McDonald’s I’ve ever heard of not giving refills on soda/pop.
Atmosphere: 1
Food: 1
Service: 1
Every time I come here, I have to wait 10 to 15 min in drive through, just to be told to park in front of the building to wait longer for my order. I would understand once in awhile for it to happen, but every time I come here...... plus they don't communicate with customers while they wait inside for the food. And they wonder why people get upset. One of the worse locations that I been to.
Atmosphere: 1
Food: 3
Service: 1
I ordered a double cheeseburger and an additional double cheeseburger for one dollar. They asked me to pull up to the curb and wait for my order to come out so other cars could get past me. After 10 minutes the food came out and the cheeseburgers were cold And very un appetizing. I’m going to be calling the manager tomorrow as this is Sunday night. I took a photo of the burgers, but there’s no place to post it. Imagine the worst.
Atmosphere: 1
Food: 2
Service: 3
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