I don’t understand how my hot drink can be made cold “by accident” this many times when it’s ordered through the app
Kaytlin Smallfield
I was in just now at 9:28 and the man working the drive thru sneezed on his arm/hand and counter..I watched him get a napkin and wipe his arm and handoff and never washed his hands or sanitized the counter… I honestly don’t even want my coffee now. That was foul.
Atmosphere: 1
Food: 3
Service: 1
Natalie
Friendliest employees! Always great service!
Atmosphere: 5
Food: 5
Service: 5
James Charpie
Have been getting a vanilla creme frappe for years ... this is the first time it tasted like milk. Don't get me wrong ... I love milk, but it is not what I got to Starbucks for.
Atmosphere: 5
Food: 1
Service: 5
Shyann Gale
I love it all
Service: 5
Jennifer Johnston
Love starbuck. Great for a drink I love and food I love.
Atmosphere: 5
Food: 5
Service: 5
Julie Skolosh
Was out of what I tried to order then refused to give me a cup of water or allow me to purchase a cup of water. Absolutely ridiculous.
Service: 1
Katie Taylor
The people this location did an act of kindness for me today that deserves 5 stars, 10/10, and two thumbs up! Thank you so much for your awesome service.
Atmosphere: 5
Food: 5
Service: 5
Sylvie KAHINDO
Good hazelnut and Caramel coffee
Atmosphere: 4
Food: 4
Service: 4
Patrice K
Very rude barista at window, drink was wrong and she rolled her eyes when I politely told her the drink wasn't what I ordered (it was presumably the drink for the person behind me as it was a completely different drink). My drink had a bad taste and the barista didn't say a word but rather just held it out the window making a face the whole time. Teenagers really need to work on their customer service/attitude. I ended up tossing the drink; I won't be returning to this location as it's not the first time this has happened with the same barista.
Both times I've went there with my father in law we waited in the drive through for 20 min. Very slow service there.
Service: 1
Lindsey Hutchison
Has really gone downhill - always out of items, orders made wrong, staff poorly trained on taking / ringing in orders and preparing.
Atmosphere: 2
Food: 3
Service: 1
Andrew Peterson
What is happening to Sbx? Years ago it was so nice to sit down and drink coffee, chat and do school work. Now they are rarely open? Second time in 2 weeks the cafe is closed, only drive through. Same experience with Solon location. I miss those bygone days when Sbux was an actual cafe.
Atmosphere: 1
Food: 2
Service: 4
Olivia Robertson
I'm not entirely sure what's going on at this location, but I spent almost 25 minutes this morning waiting in line for a mobile pickup order because the cafe was not open. If you can't allow for proper mobile pick up timing, management needs to fully disable this option. Not only was my cappuccino cold by the time I got it, but it was a quarter filled, tasted awful, and was full of grounds. Having it remade was not even an option based on the line going around the building and the wait.
Food: 1
Service: 3
bob wilbraham
Couldn't get in the door. It was locked. Pretty stitty way to run a business, lock your customers out.
I don’t understand how my hot drink can be made cold “by accident” this many times when it’s ordered through the app
I was in just now at 9:28 and the man working the drive thru sneezed on his arm/hand and counter..I watched him get a napkin and wipe his arm and handoff and never washed his hands or sanitized the counter… I honestly don’t even want my coffee now. That was foul.
Atmosphere: 1
Food: 3
Service: 1
Friendliest employees! Always great service!
Atmosphere: 5
Food: 5
Service: 5
Have been getting a vanilla creme frappe for years ... this is the first time it tasted like milk. Don't get me wrong ... I love milk, but it is not what I got to Starbucks for.
Atmosphere: 5
Food: 1
Service: 5
I love it all
Service: 5
Love starbuck. Great for a drink I love and food I love.
Atmosphere: 5
Food: 5
Service: 5
Was out of what I tried to order then refused to give me a cup of water or allow me to purchase a cup of water. Absolutely ridiculous.
Service: 1
The people this location did an act of kindness for me today that deserves 5 stars, 10/10, and two thumbs up! Thank you so much for your awesome service.
Atmosphere: 5
Food: 5
Service: 5
Good hazelnut and Caramel coffee
Atmosphere: 4
Food: 4
Service: 4
Very rude barista at window, drink was wrong and she rolled her eyes when I politely told her the drink wasn't what I ordered (it was presumably the drink for the person behind me as it was a completely different drink). My drink had a bad taste and the barista didn't say a word but rather just held it out the window making a face the whole time. Teenagers really need to work on their customer service/attitude. I ended up tossing the drink; I won't be returning to this location as it's not the first time this has happened with the same barista.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Both times I've went there with my father in law we waited in the drive through for 20 min. Very slow service there.
Service: 1
Has really gone downhill - always out of items, orders made wrong, staff poorly trained on taking / ringing in orders and preparing.
Atmosphere: 2
Food: 3
Service: 1
What is happening to Sbx? Years ago it was so nice to sit down and drink coffee, chat and do school work. Now they are rarely open? Second time in 2 weeks the cafe is closed, only drive through. Same experience with Solon location. I miss those bygone days when Sbux was an actual cafe.
Atmosphere: 1
Food: 2
Service: 4
I'm not entirely sure what's going on at this location, but I spent almost 25 minutes this morning waiting in line for a mobile pickup order because the cafe was not open. If you can't allow for proper mobile pick up timing, management needs to fully disable this option. Not only was my cappuccino cold by the time I got it, but it was a quarter filled, tasted awful, and was full of grounds. Having it remade was not even an option based on the line going around the building and the wait.
Food: 1
Service: 3
Couldn't get in the door. It was locked. Pretty stitty way to run a business, lock your customers out.
Atmosphere: 1
Food: 1
Service: 1
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