Food is good, however the service is truly terrible every single time we go. Every time we stand there and wait forever for a table because apparently hosts don’t exist, and servers are looking at us like we’re not standing there. If we order online, there is never anyone standing at the desk to the point where we are asking around if anyone can help. Like I said, we order because the food is good, but come on… there should always be someone watching the host stand/online orders even if your staff is low.
Food: 4
Service: 1
bomba clat
I just have a few things to say, I’m not over exaggerating or anything I’m being completely honest. My waiter I had was not good. I understand some people could be having a bad day, but the slow service has happened to me by the same waiter multiple times now. I asked her to move to a bigger table because we had more people coming then we realized, which yes i understand that was our fault. But she then proceeded to raise her voice, and get uncomfortably close to me. I would like to also say, she said we would be able to move tables to a bigger one, not even 10 minutes before, she was fully fine with it. She will take you drink, even if you aren’t done, then come back with a cup halfway filled and barely any ice. But that’s even if she comes back to the table not every 30 minutes. Then once we were done, she proceeded to beg us for tips. Which I understand she could be living off of, but there is no reason you should be begging teenagers for tips, especially if the service wasn’t good. She then also was grazing my friends back with her hand, which made him very uncomfortable. She then took my credit card, for 30 minutes. Im not kidding I didn’t see my credit card for 30 minutes. She would come back to our table, with no credit card in hand. Then, when my friend went over because her credit card kept declining, she was able to see my other friend’s card on the floor. And she ALSO threw my credit card. Yes i understand we were a group of teenagers, but we do tip based off of experience. We understand people have their struggles and rough days but there is no reason a full grown woman should be throwing coin at a teenager. I really do enjoy eating here, I love the food but seriously the service hasn’t been great. I would like to add as well, we were her only table most of the time. It wasn’t until the last 30 minutes, aka the 30 minutes I didn’t have my credit card, she had another table. Please BWW, do better. Jody, the waiter I had, please do better.
Atmosphere: 3
Food: 5
Service: 1
BESTIES ALPHA
Every time we go and we have one specific waitress, the service SUCKS. Not to name any names, but it’s Jody. She is SO FREAKING WEIRD, and always says how she “wants to get to know us” and then proceeds to not check on our table at all. On a Wednesday around two o’clock, not busy at all mind you, and it took over an hour to get our food and a refill on our drinks. It seemed like she was avoiding our table like the plague, and then she practically begged one of my friends for a tip. “Are you gonna tip? Are you gonna tip?” Literally while she was holding my friend’s change. She caressed my friend’s back and kept touching my knee with her leg, took my friends half full water when she didn’t want a new one and replaced it with the same amount of water??? It wouldn’t be as big of a problem if it was a one time thing, but it happens EVERY SINGLE TIME we have her as a waitress. Her weirdness/creepiness combined with the bad service… Not good.
Atmosphere: 2
Food: 4
Service: 1
Sylvia Hatterer
Advertised endless apps everywhere had no apps except chips. Placed 3 of us at a 2 top never cleaned booths the whole time we were there. Took 45 minutes for our food and it came out wrong. I questioned waitress because my sandwich was wrong tried to say it was right and then came back and said I was right. Half
Atmosphere: 1
Food: 1
Service: 1
Sarah
TVs a bit loud today but service was great. She tried very hard to meet and surpass anything we asked for. Food was good too
Atmosphere: 2
Food: 4
Service: 5
Miles McLean
Liked everything but bartender was wierd...
Atmosphere: 4
Food: 4
Service: 4
Samuel Greenman
A national chain should maintain a standard. We were traveling through Youngstown and stopped at Buffalo Wild Wings for dinner because we were in a hurry and expected it to be consistent with other locations. It wasn’t, service was slow, food was sub par, and no one was cleaning tables. There were two empty tables next to ours that no one cleared the plates from the people who had already left. Also there was a weird smell, almost like a motor oil smell. Overall a bad experience. Expectations weren’t high, but this was bad.
Atmosphere: 1
Food: 1
Service: 1
Heather Setser
Manager Rickey was very knowledgeable of the menu and very attentive to our table. Friendly and welcoming
Atmosphere: 5
Food: 5
Service: 5
Hillary
I dined in. I waited 20 minutes until anyone came to my table. The food was terrible and my stomach hurt hours after eating chicken tenders and fries. I also heard the customers in the booth behind me stating the same about the fried pickles. I had to take medicine to make it stop. The fries were also cold when served and the tenders were small pale didn't look right. Worst meal I ever had a BW3. Highly disappointing.
1:24am I am litteraly throwing up because of this food. Most disusting food and now i am sick, The worst place I have ever eaten at!!!
Aliyah Baer
I placed a mobile pickup order scheduled for 4:50 PM. As a frequent mobile order customer, I typically expect a short wait, five minutes at most. I arrived on time, gave my name, and was told my order wasn’t ready. That was fine at first, but then 10 minutes went by… then 15. I had to sit down because I was tired of standing, and multiple other customers asked me if there was a long wait. clearly, I wasn’t the only one noticing the delay. I also began making eye contact with several staff members in hopes they’d notice how long I’d been waiting.
At the 30 minute mark, someone finally checked the hot food area and discovered my order just sitting there. I received a brief apology, which I appreciated, but the rest of the experience was honestly unacceptable. My to-go drink came with no lid, and by the time I got home, it was flat and watered down. The cheese curd sauce was missing. The burger which I had specifically ordered without onions had lettuce and thick pieces that had a reminiscent taste of the flavor of onions, which completely ruined it for me even after trying to pick it all off.
This location has lost my trust, and based on other reviews I’ve now read, I’m not the only one who feels this way. If local management won’t take customer feedback seriously, I’ll be calling corporate on Monday. This kind of service is simply not acceptable.
Atmosphere: 1
Food: 2
Service: 2
Samantha Clark
Absolutely horrendous service. Was there for 2 and half hours and It took a hour to get our food. Our food wouldn't have came any quicker if I wouldnt have asked to speak with the manager. Come to find out the waitress was her first day out of training..so shame on management for putting her on the floor when she clearly wasnt ready.. drinks forgot to be refilled. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Abby L
service has been absolutely horrible here lately. been here 3 times since the beginning of May and it takes over 2 HOURS during non-rush hour to get our drinks, food, and trying to get our check is the worst. we’ve gotten the same waitress 2 out of 3 times. after you get our food, she disappears and it takes you 40 minutes to 1 hour to get the check after you get the food. also when you get the food it’s cold and most likely wrong. the other waitress also disappeared on us also and we had to flag down another staff member! do better bdubs. this place is going under so very quickly
Love it
Atmosphere: 5
Food: 5
Service: 5
Food is good, however the service is truly terrible every single time we go. Every time we stand there and wait forever for a table because apparently hosts don’t exist, and servers are looking at us like we’re not standing there. If we order online, there is never anyone standing at the desk to the point where we are asking around if anyone can help. Like I said, we order because the food is good, but come on… there should always be someone watching the host stand/online orders even if your staff is low.
Food: 4
Service: 1
I just have a few things to say, I’m not over exaggerating or anything I’m being completely honest. My waiter I had was not good. I understand some people could be having a bad day, but the slow service has happened to me by the same waiter multiple times now. I asked her to move to a bigger table because we had more people coming then we realized, which yes i understand that was our fault. But she then proceeded to raise her voice, and get uncomfortably close to me. I would like to also say, she said we would be able to move tables to a bigger one, not even 10 minutes before, she was fully fine with it. She will take you drink, even if you aren’t done, then come back with a cup halfway filled and barely any ice. But that’s even if she comes back to the table not every 30 minutes. Then once we were done, she proceeded to beg us for tips. Which I understand she could be living off of, but there is no reason you should be begging teenagers for tips, especially if the service wasn’t good. She then also was grazing my friends back with her hand, which made him very uncomfortable. She then took my credit card, for 30 minutes. Im not kidding I didn’t see my credit card for 30 minutes. She would come back to our table, with no credit card in hand. Then, when my friend went over because her credit card kept declining, she was able to see my other friend’s card on the floor. And she ALSO threw my credit card. Yes i understand we were a group of teenagers, but we do tip based off of experience. We understand people have their struggles and rough days but there is no reason a full grown woman should be throwing coin at a teenager. I really do enjoy eating here, I love the food but seriously the service hasn’t been great. I would like to add as well, we were her only table most of the time. It wasn’t until the last 30 minutes, aka the 30 minutes I didn’t have my credit card, she had another table. Please BWW, do better. Jody, the waiter I had, please do better.
Atmosphere: 3
Food: 5
Service: 1
Every time we go and we have one specific waitress, the service SUCKS. Not to name any names, but it’s Jody. She is SO FREAKING WEIRD, and always says how she “wants to get to know us” and then proceeds to not check on our table at all. On a Wednesday around two o’clock, not busy at all mind you, and it took over an hour to get our food and a refill on our drinks. It seemed like she was avoiding our table like the plague, and then she practically begged one of my friends for a tip. “Are you gonna tip? Are you gonna tip?” Literally while she was holding my friend’s change. She caressed my friend’s back and kept touching my knee with her leg, took my friends half full water when she didn’t want a new one and replaced it with the same amount of water??? It wouldn’t be as big of a problem if it was a one time thing, but it happens EVERY SINGLE TIME we have her as a waitress. Her weirdness/creepiness combined with the bad service… Not good.
Atmosphere: 2
Food: 4
Service: 1
Advertised endless apps everywhere had no apps except chips. Placed 3 of us at a 2 top never cleaned booths the whole time we were there. Took 45 minutes for our food and it came out wrong. I questioned waitress because my sandwich was wrong tried to say it was right and then came back and said I was right. Half
Atmosphere: 1
Food: 1
Service: 1
TVs a bit loud today but service was great. She tried very hard to meet and surpass anything we asked for. Food was good too
Atmosphere: 2
Food: 4
Service: 5
Liked everything but bartender was wierd...
Atmosphere: 4
Food: 4
Service: 4
A national chain should maintain a standard. We were traveling through Youngstown and stopped at Buffalo Wild Wings for dinner because we were in a hurry and expected it to be consistent with other locations. It wasn’t, service was slow, food was sub par, and no one was cleaning tables. There were two empty tables next to ours that no one cleared the plates from the people who had already left. Also there was a weird smell, almost like a motor oil smell. Overall a bad experience. Expectations weren’t high, but this was bad.
Atmosphere: 1
Food: 1
Service: 1
Manager Rickey was very knowledgeable of the menu and very attentive to our table. Friendly and welcoming
Atmosphere: 5
Food: 5
Service: 5
I dined in. I waited 20 minutes until anyone came to my table. The food was terrible and my stomach hurt hours after eating chicken tenders and fries. I also heard the customers in the booth behind me stating the same about the fried pickles. I had to take medicine to make it stop. The fries were also cold when served and the tenders were small pale didn't look right. Worst meal I ever had a BW3. Highly disappointing.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
1 hour, 3 meals, 20 minute wait between meals
Atmosphere: 1
Food: 2
Service: 1
1:24am I am litteraly throwing up because of this food. Most disusting food and now i am sick, The worst place I have ever eaten at!!!
I placed a mobile pickup order scheduled for 4:50 PM. As a frequent mobile order customer, I typically expect a short wait, five minutes at most. I arrived on time, gave my name, and was told my order wasn’t ready. That was fine at first, but then 10 minutes went by… then 15. I had to sit down because I was tired of standing, and multiple other customers asked me if there was a long wait. clearly, I wasn’t the only one noticing the delay. I also began making eye contact with several staff members in hopes they’d notice how long I’d been waiting.
At the 30 minute mark, someone finally checked the hot food area and discovered my order just sitting there. I received a brief apology, which I appreciated, but the rest of the experience was honestly unacceptable. My to-go drink came with no lid, and by the time I got home, it was flat and watered down. The cheese curd sauce was missing. The burger which I had specifically ordered without onions had lettuce and thick pieces that had a reminiscent taste of the flavor of onions, which completely ruined it for me even after trying to pick it all off.
This location has lost my trust, and based on other reviews I’ve now read, I’m not the only one who feels this way. If local management won’t take customer feedback seriously, I’ll be calling corporate on Monday. This kind of service is simply not acceptable.
Atmosphere: 1
Food: 2
Service: 2
Absolutely horrendous service. Was there for 2 and half hours and It took a hour to get our food. Our food wouldn't have came any quicker if I wouldnt have asked to speak with the manager. Come to find out the waitress was her first day out of training..so shame on management for putting her on the floor when she clearly wasnt ready.. drinks forgot to be refilled. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
service has been absolutely horrible here lately. been here 3 times since the beginning of May and it takes over 2 HOURS during non-rush hour to get our drinks, food, and trying to get our check is the worst.
we’ve gotten the same waitress 2 out of 3 times. after you get our food, she disappears and it takes you 40 minutes to 1 hour to get the check after you get the food. also when you get the food it’s cold and most likely wrong. the other waitress also disappeared on us also and we had to flag down another staff member!
do better bdubs. this place is going under so very quickly
Food: 3
Service: 1
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