Papa Johns Pizza

Our local Papa John's is always friendly and the pizza always prepared right

Food: 5

Service: 5

App doesn't work..... it won't let you place an order no matter the payment option you use. Called in to place the exact same order and they wanted to charge me an extra $10. When I said something about the higher price he said 'I don't know what to tell you. There's nothing I can do....... you still want the pizza?' No effort to even check why the price was higher 🤦‍♀️

Atmosphere: 2

Food: 3

Service: 1

Difficult to order online. A lot of time the pizza isn't exactly as ordered.

Atmosphere: 2

Food: 4

Service: 3

I placed an online order and when the order was delivered, the food looked bad. I took pictures of the food and called to speak with a manager. The manager on duty was EXTREMELY rude. Had an attitude the whole time and told me “what do you want it remade or do you want a free pizza next time you come in” I asked her if there was someone else I could speak with, as she was being rude she then told me she’s “never got a complaint for customer service oh well”then hung up on me. I called back and asked for the number to corporate or a email address for another manager she said I can’t give you the number to corporate. She said her boss said they can refund my order. I then asked if this was the manager who hung up on me and she said “yes and I told my manager I hung up on you”. Very disgusting

Atmosphere: 1

Food: 1

Service: 1

Papa John's pizza 🍕 1-10 $ 10 minutes sizes

Atmosphere: 5

Food: 5

Service: 5

Someone was sleeping at the job and somehow gave me straight up dry sticks instead of my garlic sticks.. smh

Food: 1

I am a Dasher

Service: 5

Cashier said theres 10min wait taken for order to be taken. Then waited an hour for a small pizza and wings. The girl wasn’t in uniform and looks sloppy and dingy.

Atmosphere: 1

Food: 1

Service: 1

I can honestly say this has to be the slowest and most unreliable Papa John's I've ever been to. Expect to stand there and wait for a very long time while they stand around and talk and speak to you ignorantly. Half the time they don't even acknowledge that you're standing there.

Atmosphere: 3

Food: 3

Service: 1

The pizza is the bomb but please for the love of god cut the pizza all the way. I hate having to peel apart the pizza anytime I wanna eat

The pizza is always good. The delivery is fast. Try the oreo desserts. I like Papa John's more than Marco's.

Worse delivery in the industry. Waited an hr for delivery. Walked outside to see it sitting on the ground outside my door. Inexcusable!!

Service: 1

I received an incorrect order. The order I received wasn’t close to the amount I paid for my order. I called the store, the associate first told me I’m going to have to give her a minute then placed me on hold. When she came back to the phone she then told me I’ll have to wait until they slow down. I then asked her what am I supposed to do in the meantime, she hung up on me. When I called back she immediately placed me on hold. I asked for a refund she placed me on hold again. I asked for her name she placed me on hold and told me she had to talk to her GM. She then told me her name was Mackenzie. She told me I can expect my refund in 3-5 days but couldn’t provide proof that it’s been done. She told me her GM would take care of the problem. I asked for clarification she stated “I mean like if you call back”. Every time I order from this location I receive the worst customer service and experience.

Atmosphere: 1

Food: 1

Service: 1

Great pizza

Atmosphere: 3

Food: 5

Service: 4

Never got my delivery after late tlkn to manager whn she said had to remake cause it for stuck in oven....over 20min still i called told thm I wld like refund and whr was my pizza tht was supposed to be here she sad I'm refunded an she dnt knw if they will show. AUSTINTOWN OHIO why I order from pizza hut