As a local resident, I am very grateful to have this subway in the Lear road shopping plaza. Unfortunately, when I normally come in is Monday through Friday during the school day (breakfast-lunch hours), and I have never had more than a neutral experience—Never a positive Experience. At this location, the full-time worker who works at that time really lacks in customer service. Her name is Mary, and she never smiles and never goes out of her way to help the customer. She does not seem to enjoy her job by the way she comports herself. She seems to be working for a paycheck rather than to make subway look good. I have been refused service on orders of multiple subs when she is too busy. I avoid this subway if I can during these hours and go to the subway, Jersey Mike’s, or Jimmy John’s in Westlake. Mary likes to nickel and dime everyone and find excuses to not be helpful. I don’t rely on this subway location for anything important during the day.
C. C.
Changed my mind! Recently I had a not so wonderful experience but I also was in a foul mood that day. No cheese on my sub. But I chose this restaurant again because they take coupons and gift cards with QR codes. It was a wonderful experience this time. Jacob made my sandwich. The only issue was I wanted the halves wrapped separately and when I got home they were not. But the sub was wonderful absolutely! Made to my specific requirements. Thank you Jacob!
Atmosphere: 5
Food: 5
Service: 5
Jon Maly
Most subways you can count on a bit of quality, not this one. Hate leaving bad reviews but with flies all over the place, half the veggies looked bad even the banana peppers tasted funky. Used to be good but last 2 times have been horrible. Thought last time may have been a bad day but oooof. Nope, cmon Subway up your game.
Atmosphere: 1
Food: 1
Service: 2
Mike h.
Okay, so I stopped in on Thursday evening (8/10/23) around 6:30 to grab a sandwich. 2 young men working were super friendly and the guy with some braids made my sandwich. It was great and for a young guy, just really seemed to enjoy his work. If he didn't, at least he put on a good face about it. No complaints whatsoever. This is fast food and you just can't expect too much. But having said that, service was very good compared to other similar places.One complaint though . . . and this is 100% on Subway, not the staff working there. I got a 12" Sub and a small coke, and the price came to just under $15.00 bucks. I usually order the same sandwich all the time so didn't really look at the menu up on the wall. I thought I heard wrong when the young man told me the total. When I got to my car, I quick looked at the receipt and WOW. The SUB was $12.09 and the SMALL POP was $2.49 which brought my total to $14.74 (which included the tax on pop). That same sandwich was $6.50 not all that long ago. And that $2.50 pop costs the store about 15 - 20 cents. Quoting Brandon; C'mon Man. Yes, I'll be stopping in again but. . . . . NOT without a coupon. Can't afford it.
Mimi'Riah Hitch
This is the worst subway I have ever attended. I go because it's convenient right next to my job but I order the same sandwich and every staff member makes it different and are rude not too mention in the ingredients items are constantly missing ugh ?... I would never recommend.
Atmosphere: 1
Food: 2
Service: 1
Karma Dequincy
Sandwich was good and service was friendly but sooooo incredibly slow. Zero Urgency
pokemon m.
Good service & overall much more lively than the subway in bay village, where I'm from
Nicola Parkin
It is alright. Sometimes they make mistakes.
Audrey S.
I love subway and I order online for pickup from this subway very frequently. I would say my order was correct 2 out of the past 10 times. Sometimes it's just not toasted, or the breads are swapped on two subs, but tonight my order was completely wrong. They gave me someone else's sandwich, which means me and the other person both got the wrong order and there is nowhere to report this on the app or get a refund. very disappointed do not order online from this location
Sarah Gray
Poor management, poor communication w in the business. Expects ppl to know everything first day and unwilling to train. Will fire immediately if you don't fit in
Terrible service. Placed my order on line got order confirmation and I was billed. This was around 8:20 pm Got to the place around 8:30 along with 2 other arriving customers. Door was locked. Guy tried to hide in back. Another customer pounded on door. Guy finall came toward and told us no food available they were out. What he meant was he put it away. I got credit but no food. Others also left. I wrote them and Subway. Never got response. Obviously no one a Subway cares about customer. Stop advertising and spend some Miney on serving the customers you have left!
Kayla Cwalinski
The guy working there today was so incredibly nice and polite. He helped someone carry out their order and opened the door for me. The whole store was really clean.
Brian Paul Sr
Orderd onlineThe black olives tasted like anteseptic cleaner. When i called to tell they wanted to argue with me about instead of saying sorry. I didnt ask for my momey back or another sandwhich. They just did not believe me. Too bad they have to hire people with no clue about customer service.
Atmosphere: 1
Food: 1
Service: 1
Christine Watts
Delicious sandwiches.Young girl was rushed off her feet, but she was amazing, keeping 8 customers going.
As a local resident, I am very grateful to have this subway in the Lear road shopping plaza. Unfortunately, when I normally come in is Monday through Friday during the school day (breakfast-lunch hours), and I have never had more than a neutral experience—Never a positive Experience. At this location, the full-time worker who works at that time really lacks in customer service. Her name is Mary, and she never smiles and never goes out of her way to help the customer. She does not seem to enjoy her job by the way she comports herself. She seems to be working for a paycheck rather than to make subway look good. I have been refused service on orders of multiple subs when she is too busy. I avoid this subway if I can during these hours and go to the subway, Jersey Mike’s, or Jimmy John’s in Westlake. Mary likes to nickel and dime everyone and find excuses to not be helpful. I don’t rely on this subway location for anything important during the day.
Changed my mind! Recently I had a not so wonderful experience but I also was in a foul mood that day. No cheese on my sub. But I chose this restaurant again because they take coupons and gift cards with QR codes. It was a wonderful experience this time. Jacob made my sandwich. The only issue was I wanted the halves wrapped separately and when I got home they were not. But the sub was wonderful absolutely! Made to my specific requirements. Thank you Jacob!
Atmosphere: 5
Food: 5
Service: 5
Most subways you can count on a bit of quality, not this one. Hate leaving bad reviews but with flies all over the place, half the veggies looked bad even the banana peppers tasted funky. Used to be good but last 2 times have been horrible. Thought last time may have been a bad day but oooof. Nope, cmon Subway up your game.
Atmosphere: 1
Food: 1
Service: 2
Okay, so I stopped in on Thursday evening (8/10/23) around 6:30 to grab a sandwich. 2 young men working were super friendly and the guy with some braids made my sandwich. It was great and for a young guy, just really seemed to enjoy his work. If he didn't, at least he put on a good face about it. No complaints whatsoever. This is fast food and you just can't expect too much. But having said that, service was very good compared to other similar places.One complaint though . . . and this is 100% on Subway, not the staff working there. I got a 12" Sub and a small coke, and the price came to just under $15.00 bucks. I usually order the same sandwich all the time so didn't really look at the menu up on the wall. I thought I heard wrong when the young man told me the total. When I got to my car, I quick looked at the receipt and WOW. The SUB was $12.09 and the SMALL POP was $2.49 which brought my total to $14.74 (which included the tax on pop). That same sandwich was $6.50 not all that long ago. And that $2.50 pop costs the store about 15 - 20 cents. Quoting Brandon; C'mon Man. Yes, I'll be stopping in again but. . . . . NOT without a coupon. Can't afford it.
This is the worst subway I have ever attended. I go because it's convenient right next to my job but I order the same sandwich and every staff member makes it different and are rude not too mention in the ingredients items are constantly missing ugh ?... I would never recommend.
Atmosphere: 1
Food: 2
Service: 1
Sandwich was good and service was friendly but sooooo incredibly slow. Zero Urgency
Good service & overall much more lively than the subway in bay village, where I'm from
It is alright. Sometimes they make mistakes.
I love subway and I order online for pickup from this subway very frequently. I would say my order was correct 2 out of the past 10 times. Sometimes it's just not toasted, or the breads are swapped on two subs, but tonight my order was completely wrong. They gave me someone else's sandwich, which means me and the other person both got the wrong order and there is nowhere to report this on the app or get a refund. very disappointed do not order online from this location
Poor management, poor communication w in the business. Expects ppl to know everything first day and unwilling to train. Will fire immediately if you don't fit in
Restaurantji Recommends
Terrible service. Placed my order on line got order confirmation and I was billed. This was around 8:20 pm Got to the place around 8:30 along with 2 other arriving customers. Door was locked. Guy tried to hide in back. Another customer pounded on door. Guy finall came toward and told us no food available they were out. What he meant was he put it away. I got credit but no food. Others also left. I wrote them and Subway. Never got response. Obviously no one a Subway cares about customer. Stop advertising and spend some Miney on serving the customers you have left!
The guy working there today was so incredibly nice and polite. He helped someone carry out their order and opened the door for me. The whole store was really clean.
Orderd onlineThe black olives tasted like anteseptic cleaner. When i called to tell they wanted to argue with me about instead of saying sorry. I didnt ask for my momey back or another sandwhich. They just did not believe me. Too bad they have to hire people with no clue about customer service.
Atmosphere: 1
Food: 1
Service: 1
Delicious sandwiches.Young girl was rushed off her feet, but she was amazing, keeping 8 customers going.
Atmosphere: 3
Food: 5
Service: 5
Very rude