Service is not good. There are many staff person standing around on their phones doing nothing and we didn't have silverware or plates for a while. But we had appetizers getting cold. The server did not honor any birthday specials- previously we always get a dessert with a candle for birthday. The server offered one scoop of ice cream.  The food is really amazing and we enjoy coming there, but I think you need to invest in staff training and customer service. 
Rebecca
Food was amazing. Everything was delicious. Also had amazing service from our server Ciann. She was very friendly and provided good service. Will for sure come back again!
Lynn Marie
I had the grilled chicken marsala. The chicken was dry and I asked and received more marsala sauce to help. Taylor was a very good server.
Joseph
The fresh bread was not as good as usual. We had been seated for about 15 minutes without a waiter coming to take our order. So I went up to the young lady who welcomes guests and seats them and informed her. She apologized and had a waiter over in less than 5 minutes.
Tim
We ate outside on a beautiful evening. Service was great. The server didn't come back too many times so it was relaxful Food was excellent. Wine prices are high compared to other restaurants.
Sergio
The food was great... however it took 20 min for our waiter to take our drink orders and another 20 min for our food orders. No bread was brought out to our table we had to ask 3 different waiters for bread. And after we finished our meal and were visibly done with napkins on the table, it took our waiter forever to bring the check. Overall the food was great however the service was not.
Nathan D
Thanks for hosting the Buckeye Club event. It was amazing!!!
Madison Cook
Eamon was a great conversationalist! Came here after a rough day to have a sister day. Food was excellent as well !
Tori Jackson
The first time we came for lunch, our mashed potatoes were cold and it took half an hour to get a bar drink.
The second time we came back, the server kept forgetting things like drink refills, straws, utensils, etc.
You'd expect more from a restaurant like this. The service is absolutely terrible. We didn't even wait to eat our food. Packed it up the moment we got it and left. What a waste of time and money.
Todd Brumbaunt
Sat us right beside the only other table inside. We have 2 small kids so was hoping for more space (to shield others from kid sounds haha) but not a big deal. 15 minutes later the sweatiest (I am sorry for her but her shirt had salt from the sweat of previous shifts) server came out to greet us. It took another 15 minutes for me to flag the host and beg for the kids’ drinks and water. The manager came right over at that point and comped our drinks ($30 value) which showed up shortly afterwards (and were good). The Carpaccio was beautiful and amazing. The salmon was delicious. Unfortunately it took 3 asks get our kids’ milk to come out and our server did not understand simple questions or the menu. We had to repeat ourselves multiple times. She spent a ton of time in the bathroom and idk if she had other tables. I ordered plain spaghetti to go with my Picatta (not picatta but something similar) and the server fully acknowledged it even though she didn’t understand the purpose and then it did not come out with the meal. We did not see our server until every plate and glass was empty. We would’ve spent twice the money we did (drinks dessert etc.) but we never saw a server after we ordered. Finally with the check I asked her to take off the spaghetti that I wanted with my meal and she brings out spaghetti and red sauce in a to go container. I literally laughed out loud but do appreciate the sentiment. She also put someone else’s dirty plates on our table to run and get something we asked for 20 minutes ago. The manager and the food are the only reason we would consider coming back. Silverware was very clean and the restaurant looked great besides the entryway.
Very disappointing- made reservations over a month in advance for late lunch 2:00 after Sunday UD graduation. Arrived 1:35. Line out the door of overbookings.Beautiful May Day- outdoor tables not being utilized at all. At 1:45, 1:00 reservations had not been seated. Stood at podium for over 25 minutes, NEVER acknowledged by hostess ( along with others standing as well) asked for manager for assistance, he was completely detached. Impossible to leave at this point. Dampened our celebration. Needless to say, service was slow as well. No bread for 10 minutes. VERY DISAPPOINTED by treatment. Food was just ok.
RiAnn Rouse
It took over 30 mins just to get out drinks, our food came before our appetizers, and our server barely came to our table to check or do anything with 3 kids as well.
Avi Jenkins
One of my favorite restaurants. Great service and delicious food.
Justin A
Joshua was very attentive and offered great service!
dennis
We made a reservation specifically for the brunch menu, but when we arrived and were seated learned that the truck with brunch supplies had not arrived so they could not do brunch. Instead the dinner menu was provided since they only serve lunch on Monday thr Friday. Apparently the supply problem is a corporate issue-- the new universal menu was pushed out before all affiliates were fully vetted for their ability to meet the new menu. Service was great, but the misleading advertisement on the corporate and local website needs to be addressed and fixed now. Until then, nix on any brunch plans here
Service is not good. There are many staff person standing around on their phones doing nothing and we didn't have silverware or plates for a while. But we had appetizers getting cold. The server did not honor any birthday specials- previously we always get a dessert with a candle for birthday. The server offered one scoop of ice cream.  The food is really amazing and we enjoy coming there, but I think you need to invest in staff training and customer service. 
Food was amazing. Everything was delicious. Also had amazing service from our server Ciann. She was very friendly and provided good service. Will for sure come back again!
I had the grilled chicken marsala. The chicken was dry and I asked and received more marsala sauce to help. Taylor was a very good server.
The fresh bread was not as good as usual. We had been seated for about 15 minutes without a waiter coming to take our order. So I went up to the young lady who welcomes guests and seats them and informed her. She apologized and had a waiter over in less than 5 minutes.
We ate outside on a beautiful evening. Service was great. The server didn't come back too many times so it was relaxful Food was excellent. Wine prices are high compared to other restaurants.
The food was great... however it took 20 min for our waiter to take our drink orders and another 20 min for our food orders. No bread was brought out to our table we had to ask 3 different waiters for bread. And after we finished our meal and were visibly done with napkins on the table, it took our waiter forever to bring the check. Overall the food was great however the service was not.
Thanks for hosting the Buckeye Club event. It was amazing!!!
Eamon was a great conversationalist! Came here after a rough day to have a sister day. Food was excellent as well !
The first time we came for lunch, our mashed potatoes were cold and it took half an hour to get a bar drink.
The second time we came back, the server kept forgetting things like drink refills, straws, utensils, etc.
You'd expect more from a restaurant like this. The service is absolutely terrible. We didn't even wait to eat our food. Packed it up the moment we got it and left. What a waste of time and money.
Sat us right beside the only other table inside. We have 2 small kids so was hoping for more space (to shield others from kid sounds haha) but not a big deal. 15 minutes later the sweatiest (I am sorry for her but her shirt had salt from the sweat of previous shifts) server came out to greet us. It took another 15 minutes for me to flag the host and beg for the kids’ drinks and water. The manager came right over at that point and comped our drinks ($30 value) which showed up shortly afterwards (and were good). The Carpaccio was beautiful and amazing. The salmon was delicious. Unfortunately it took 3 asks get our kids’ milk to come out and our server did not understand simple questions or the menu. We had to repeat ourselves multiple times. She spent a ton of time in the bathroom and idk if she had other tables. I ordered plain spaghetti to go with my Picatta (not picatta but something similar) and the server fully acknowledged it even though she didn’t understand the purpose and then it did not come out with the meal. We did not see our server until every plate and glass was empty. We would’ve spent twice the money we did (drinks dessert etc.) but we never saw a server after we ordered. Finally with the check I asked her to take off the spaghetti that I wanted with my meal and she brings out spaghetti and red sauce in a to go container. I literally laughed out loud but do appreciate the sentiment. She also put someone else’s dirty plates on our table to run and get something we asked for 20 minutes ago. The manager and the food are the only reason we would consider coming back. Silverware was very clean and the restaurant looked great besides the entryway.
Restaurantji Recommends
Very disappointing- made reservations over a month in advance for late lunch 2:00 after Sunday UD graduation. Arrived 1:35. Line out the door of overbookings.Beautiful May Day- outdoor tables not being utilized at all. At 1:45, 1:00 reservations had not been seated. Stood at podium for over 25 minutes, NEVER acknowledged by hostess ( along with others standing as well) asked for manager for assistance, he was completely detached. Impossible to leave at this point. Dampened our celebration. Needless to say, service was slow as well. No bread for 10 minutes. VERY DISAPPOINTED by treatment. Food was just ok.
It took over 30 mins just to get out drinks, our food came before our appetizers, and our server barely came to our table to check or do anything with 3 kids as well.
One of my favorite restaurants. Great service and delicious food.
Joshua was very attentive and offered great service!
We made a reservation specifically for the brunch menu, but when we arrived and were seated learned that the truck with brunch supplies had not arrived so they could not do brunch. Instead the dinner menu was provided since they only serve lunch on Monday thr Friday. Apparently the supply problem is a corporate issue-- the new universal menu was pushed out before all affiliates were fully vetted for their ability to meet the new menu. Service was great, but the misleading advertisement on the corporate and local website needs to be addressed and fixed now. Until then, nix on any brunch plans here
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