YUM yum yum what more can I say. THEY ALWAYS make it right! It cost a little more then other locations.
Atmosphere: 5
Food: 5
Service: 5
Caleb
I was in around 12pm today and there was a bigger guy who was rude. When he asked me if there was anything else I wanted I accidentally said no and then I asked for cheese, and he called me out on it and was irritated. There were no customers behind me either. The person at the register rang me out how people should do it. It didn’t bother me too much but be wary of the big guy. He’s not suited for the job
Atmosphere: 3
Food: 5
Service: 1
Maddix
Immediately upon entering I was expecting a great experience. I walked in on a Saturday at 3pm, and was greeted by a young woman. She had a smile and the second I opened the door said hello from across the store. Her and the young man after her both were very quick, polite, and fair in their service and portioning. I get to the cash register to find it unattended, with eventually a larger man coming behind me. I notice he is carrying trays, clearly cleaning the lobby in between orders which I thought was also great. A convienence of Chipotle is that on your order they write what was ordered to avoid any confusion or hastle from team members or customer, yet I found this man quite gruffly asking me and my partner what we’d ordered. After a moments hesitation we tell him, and I state that we would like drinks. I then scan my rewards for him to tell me, “Hey, don’t scan that yet” because instead of asking me if I was using rewards he immediately went to the transaction screen which halts the ability to gain my rewards. I’ve worked in fast casual restaraunts my whole life, chipotle being one, so I well understand how this works- and he began to explain to me “You have to tell us you want to use rewards, because there’s a lot of stuff back here we have to do on the system you wouldn’t understand.” Now, even with my heightened understanding of the system- that- 1.) does not seem an appropriate thing to say and 2.) he should be asking customers about reward usage every time, and should be asking for payment type before assuming I’ve completed my transaction.
I love Chipotle & will be returning, but I can forsee myself turning around if I see this man on the register again.
Atmosphere: 5
Food: 5
Service: 1
Andrea Green
This Chipotle is great. The food portions are so much better than any other Chipotles in the area. Our burritos/bowls are sometimes half the size at other Chipotles and often times are missing ingredients. We go out of our way to eat here!
Atmosphere: 5
Food: 5
Service: 5
Christopher H
I live in Monroe OH. Chipotles in cincinnati have gone downhill but not this one. Great staff that greets you, food is high quality, clean. I literally travel 30 min to grab food here when I have one down the street. This one reminds me of what chipotles in cincy used to be
Atmosphere: 5
Food: 5
Service: 5
Melissa Davidson
Favorite place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Koen DHoore
Great burrito! Very fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
James Coby
These are the worst employees I've ever had to deal with and the worst Chipotles I've ever had to deal with I will never ever step foot back into this horrible Chipotle experience ever in my life and I hope you don't either this place doesn't deserve to be open
Atmosphere: 1
Food: 1
Service: 1
Medelly
I just got a bowl from this location and THERE WAS A BUG ALIVE MOVING ON A PIECE OF MY LETTUCE!!! 🤢🤮 never eating at this location or chipotle for that matter again!! This seems to happen at every single location!
Atmosphere: 1
Food: 1
Service: 1
Sammie Beez1
Holly is super awesome! She has great customer service skills and made sure our pickup order was ready as fast as possible. She is super sweet to all her customers and created a welcoming experience inside! Definitely makes us want to dine here again, big shoutout to Holly for caring for her customers!
This is one of my favorite Chipotle locations. Staff is always great and the food is too.
Atmosphere: 5
Food: 5
Service: 5
Colten Fink
The food was good service was fast they gave me good portions and the price was cheap
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Burrito Bowl
Steven
Food was average to good but much higher priced than I remembered. $30 plus for two people.
Atmosphere: 3
Food: 3
Service: 4
Mr. Smith.
Seem like everyone is in a rush, and you pay more and get less.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Bowl
Claire Day
Worker was high serving food out of cheese guacamole and white rice and vinaigrette dressing and at first didn’t make us aware and the workers were yelling and it was a mess!
YUM yum yum what more can I say. THEY ALWAYS make it right! It cost a little more then other locations.
Atmosphere: 5
Food: 5
Service: 5
I was in around 12pm today and there was a bigger guy who was rude. When he asked me if there was anything else I wanted I accidentally said no and then I asked for cheese, and he called me out on it and was irritated. There were no customers behind me either. The person at the register rang me out how people should do it. It didn’t bother me too much but be wary of the big guy. He’s not suited for the job
Atmosphere: 3
Food: 5
Service: 1
Immediately upon entering I was expecting a great experience. I walked in on a Saturday at 3pm, and was greeted by a young woman. She had a smile and the second I opened the door said hello from across the store. Her and the young man after her both were very quick, polite, and fair in their service and portioning. I get to the cash register to find it unattended, with eventually a larger man coming behind me. I notice he is carrying trays, clearly cleaning the lobby in between orders which I thought was also great. A convienence of Chipotle is that on your order they write what was ordered to avoid any confusion or hastle from team members or customer, yet I found this man quite gruffly asking me and my partner what we’d ordered. After a moments hesitation we tell him, and I state that we would like drinks. I then scan my rewards for him to tell me, “Hey, don’t scan that yet” because instead of asking me if I was using rewards he immediately went to the transaction screen which halts the ability to gain my rewards. I’ve worked in fast casual restaraunts my whole life, chipotle being one, so I well understand how this works- and he began to explain to me “You have to tell us you want to use rewards, because there’s a lot of stuff back here we have to do on the system you wouldn’t understand.” Now, even with my heightened understanding of the system- that-
1.) does not seem an appropriate thing to say and
2.) he should be asking customers about reward usage every time, and should be asking for payment type before assuming I’ve completed my transaction.
I love Chipotle & will be returning, but I can forsee myself turning around if I see this man on the register again.
Atmosphere: 5
Food: 5
Service: 1
This Chipotle is great. The food portions are so much better than any other Chipotles in the area. Our burritos/bowls are sometimes half the size at other Chipotles and often times are missing ingredients. We go out of our way to eat here!
Atmosphere: 5
Food: 5
Service: 5
I live in Monroe OH. Chipotles in cincinnati have gone downhill but not this one. Great staff that greets you, food is high quality, clean. I literally travel 30 min to grab food here when I have one down the street. This one reminds me of what chipotles in cincy used to be
Atmosphere: 5
Food: 5
Service: 5
Favorite place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Great burrito! Very fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
These are the worst employees I've ever had to deal with and the worst Chipotles I've ever had to deal with I will never ever step foot back into this horrible Chipotle experience ever in my life and I hope you don't either this place doesn't deserve to be open
Atmosphere: 1
Food: 1
Service: 1
I just got a bowl from this location and THERE WAS A BUG ALIVE MOVING ON A PIECE OF MY LETTUCE!!! 🤢🤮 never eating at this location or chipotle for that matter again!! This seems to happen at every single location!
Atmosphere: 1
Food: 1
Service: 1
Holly is super awesome! She has great customer service skills and made sure our pickup order was ready as fast as possible. She is super sweet to all her customers and created a welcoming experience inside! Definitely makes us want to dine here again, big shoutout to Holly for caring for her customers!
Food: 5
Service: 5
Recommended dishes: Tacos
Restaurantji Recommends
This is one of my favorite Chipotle locations. Staff is always great and the food is too.
Atmosphere: 5
Food: 5
Service: 5
The food was good service was fast they gave me good portions and the price was cheap
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Burrito Bowl
Food was average to good but much higher priced than I remembered. $30 plus for two people.
Atmosphere: 3
Food: 3
Service: 4
Seem like everyone is in a rush, and you pay more and get less.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Bowl
Worker was high serving food
out of cheese guacamole and white rice and vinaigrette dressing and at first didn’t make us aware and the workers were yelling and it was a mess!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Veggie Full Bowl
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