I had hair in literally all of my food, which is unacceptable. Employees should be wearing hair nets. Additionally, the customer service was extremely poor—calls were not answered professionally, if at all. Overall, a very unprofessional experience.
Atmosphere: 1
Food: 1
Service: 1
David Jiles
I literally ate here at least 4 to 5 times a week, it was a normal day and luckily I didn’t have to wait 20 minutes, so I figured my food would be fresh. Being that they took the garlic butter bacon burgers off the menu, I was told I could order two regular bacon cheese burgers and get them altered the way that the garlic burgers are. I have been ordering them for about two weeks after, and the last day of me ordering from them, the burgers were so could I could literally pull the cheese off of the burger and the buns were almost hard as a brick. So I politely asked for a remake and they remade it. The second set of burgers were cooler and appeared to be smushed. So then I asked for a remake again and the manager on duty bursted out the door with an attitude saying that she will not remake them and that I will get a refund (with an attitude) I stated that was fine. Two days later I get to the same so I’ve and I was told that I am banned from that sonic due to me using profanity against an employee per the GM. Luckily I have a dash cam that caught the employee storming out of the restaurant with an attitude saying I can only get a refund and that she will not honor the remake, I figured that it was more that what it really was, the GM never really liked me and it showed. But now you all have 30,000 views on TilTok and I hope you enjoy what’s coming.
Atmosphere: 1
Food: 1
Service: 1
Sandra Lam
it's alright. the location on wilmington pike may be better. it seems like they're afraid of seasoning their food at this location. hot honey wings were really plain.
Food: 3
Melissa Vanhoose
The Good *Staff Were Friendly *Clean Looking Store *Promt Service *Sauce Flavors *Boneless Wings
The Bad *BONE IN WINGS WERE SO OVERCOOKED THEY WERE INEDIBLE. THEY WERE TRULY OVERDONE AND REMINDED ME OF WHEN CLARK GRISWOLD CUT OPEN THAT DRY TURKEY ON CHRISTMAS VACATION.......COMEPLETE WASTE OF MONEY FOR THE BONE IN WINGS
Atmosphere: 5
Food: 1
Service: 5
nick meister
We had a order that was wrong and we were a little upset about it so we called and emailed and they remade the order for us and were very nice about it. Food was good :)
Atmosphere: 5
Food: 5
Service: 4
Sara Dameron
Decided to go here last minute and ordered in store for takeout! Got two 3 piece tender combos + corn and they said it would be about 10 minutes. A lot of other orders came in (displayed on screen) while we were waiting but our food was still out in about 15 minutes. It was fresh and hot! Still hot when we got home (about 15 minutes drive). For a new location - the staff was nice and helpful and the inside was clean! + my first visit ever to WingStop in general!
Atmosphere: 5
Food: 5
Service: 5
Jillian Grove
DONT GO TO THIS LOCATION GO TO THE NEXT CLOSEST!!! They lie about the time of the wait for the food ALL THE TIME!!!! Will tell you to your face it'll be 5 more minutes when they haven't even started cooking it and you'll wait another 20 instead of 5. RIDICULOUS!!!!
Atmosphere: 1
Food: 1
Service: 1
Eli Mason
Amazing Service, Great Food, had a fantastic time.
I had hair in literally all of my food, which is unacceptable. Employees should be wearing hair nets. Additionally, the customer service was extremely poor—calls were not answered professionally, if at all. Overall, a very unprofessional experience.
Atmosphere: 1
Food: 1
Service: 1
I literally ate here at least 4 to 5 times a week, it was a normal day and luckily I didn’t have to wait 20 minutes, so I figured my food would be fresh. Being that they took the garlic butter bacon burgers off the menu, I was told I could order two regular bacon cheese burgers and get them altered the way that the garlic burgers are. I have been ordering them for about two weeks after, and the last day of me ordering from them, the burgers were so could I could literally pull the cheese off of the burger and the buns were almost hard as a brick. So I politely asked for a remake and they remade it. The second set of burgers were cooler and appeared to be smushed. So then I asked for a remake again and the manager on duty bursted out the door with an attitude saying that she will not remake them and that I will get a refund (with an attitude) I stated that was fine. Two days later I get to the same so I’ve and I was told that I am banned from that sonic due to me using profanity against an employee per the GM. Luckily I have a dash cam that caught the employee storming out of the restaurant with an attitude saying I can only get a refund and that she will not honor the remake, I figured that it was more that what it really was, the GM never really liked me and it showed. But now you all have 30,000 views on TilTok and I hope you enjoy what’s coming.
Atmosphere: 1
Food: 1
Service: 1
it's alright. the location on wilmington pike may be better. it seems like they're afraid of seasoning their food at this location. hot honey wings were really plain.
Food: 3
The Good
*Staff Were Friendly
*Clean Looking Store
*Promt Service
*Sauce Flavors
*Boneless Wings
The Bad
*BONE IN WINGS WERE SO OVERCOOKED THEY WERE INEDIBLE. THEY WERE TRULY OVERDONE AND REMINDED ME OF WHEN CLARK GRISWOLD CUT OPEN THAT DRY TURKEY ON CHRISTMAS VACATION.......COMEPLETE WASTE OF MONEY FOR THE BONE IN WINGS
Atmosphere: 5
Food: 1
Service: 5
We had a order that was wrong and we were a little upset about it so we called and emailed and they remade the order for us and were very nice about it. Food was good :)
Atmosphere: 5
Food: 5
Service: 4
Decided to go here last minute and ordered in store for takeout! Got two 3 piece tender combos + corn and they said it would be about 10 minutes. A lot of other orders came in (displayed on screen) while we were waiting but our food was still out in about 15 minutes. It was fresh and hot! Still hot when we got home (about 15 minutes drive). For a new location - the staff was nice and helpful and the inside was clean! + my first visit ever to WingStop in general!
Atmosphere: 5
Food: 5
Service: 5
DONT GO TO THIS LOCATION GO TO THE NEXT CLOSEST!!! They lie about the time of the wait for the food ALL THE TIME!!!! Will tell you to your face it'll be 5 more minutes when they haven't even started cooking it and you'll wait another 20 instead of 5. RIDICULOUS!!!!
Atmosphere: 1
Food: 1
Service: 1
Amazing Service, Great Food, had a fantastic time.
Atmosphere: 5
Food: 5
Service: 5
great workers. Great food
Atmosphere: 5
Food: 5
Service: 5
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