Ordered online...the order was all wrong! I ordered 4 glazed and 2 chocolate glazed... they sent four cake instead! The donut holes were very stale...and the latte was horrible with no coffee or flavor at all! I will definitely NOT order from here again...my husband tried to warn me, because he works in Bedford, and said they were terrible...for a 30 dollars order...I should have listened!!
Kataleena Trice
They’re so nice but bro I paid 2 dollars extra for a 3 dollar bagel to get extra cream cheese and got a burnt bagel with barely anything on it 🥀🥀🥀
The True Reviewer
Last week,they didnt give back my debit card. Went back mayb an hour later after realizing. Found out they used it for the next order after mine. i didnt even want to waste time to fight it. went today... super slow...
Devil Brand (Devilbrand)
Hot chocolate Was just Brown hot water. No flavor at all. Horrible service. Bad attitude from employees today 04-15-2025
MrKidatl
Great place to get the morning started. Your drinks breakfast donuts
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts, Hash Browns
Karlyn Watson
It have the buckets for the munchkins
Atmosphere: 5
Food: 5
Service: 5
Lou Burgunde
Always Great service...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Alisa Moncrief
Did ice coffee way to much milk hardly any coffee flavor
Atmosphere: 5
Service: 5
demond nicholson
The little girl there at the register with the red hair was sooo cool & down to earth. Her smile & laughter was infectious & she deserves all the raises. She made our day with her friendliness.
Atmosphere: 5
Food: 5
Service: 5
Tiffany Ruffin
Every time I come to this location they are prompt and my drink is always made perfectly! There haven't been any inconsistencies in the taste and I surely appreciate that.
Well, I’m more of a Dunkins guy. I definitely prefer this over Starbucks.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Bagels, Donuts
Lushana Sanders
I've been here several times..Just giving the benefit of the locstion...and every time my donuts taste stale...not made fresh..and my latte was full of ice..I ordered 50 donuts holes...they were beyond stale...they was crumbling in my hand..never going back
Food: 1
Service: 1
Gina
The first three times I went to this Dunkin Donuts location were great. The coffee tasted fresh and made correctly and the donuts were fresh and delicious. The employees were also okay...(they didn't go out of their way to smile or acknowledge my presence but that's okay, I get it, working with customers all day can be draining.) Recently, the location has started rapidly going downhill. The past 2 times were absolutely some of the worst I've experienced at any restaurant. First off, the employees look really dour at this location. It's definitely a negative vibe you can pick up on in the atmosphere. We placed an order through the app, and they left out the smores donut we ordered. However, they placed our order on the counter without the smores donut in the bag. When we asked, they said the smores donut was discontinued. Okay...fair enough. No apology or offer to give a new donut. We had to ask them for a different donut. Also, if they knew the donut was out, why not tape a note to the bag or hold the order until we ask for it so they can explain it was out of stock? Additionally, the replacement donut they gave was inedible. It was a boston cream donut that had barely any icing and just a dash of cream towards the end of the donut. The coffee also was noticeably watered down that time.
The second negative experience occurred on Sunday, Sept 1st. My significant other and I both ordered cold brew coffees - one was pumpkin and the other was butter pecan. We placed the order through the app. It was waiting at the order pickup counter for us, and I could immediately tell that it was made wrong. There was no cold foam in either, and they were put in the wrong type of container. The cold brews are normally in the sip cups so you can taste the cold foam. Any other container just doesn't make sense. They had them in regular cups with straws. I took a taste of the butter pecan "cold brew" I ordered, and it just tasted like water with a very faint hint of old tasting butter pecan. It was downright nasty. No coffee taste at all. My partner's pumpkin cold brew tasted extremely off as well. It was definitely made wrong. I asked the worker if it could be put in the correct cup, and she did reluctantly put it in a new cup. It still tasted awful. Also, the maple sugar bacon wrap was inedible. It was hard, tasteless, and extremely stale. The pumpkin muffin that was ordered by my significant other had no frosting on it, but he did state it tasted good.
This location takes no pride in its customer service, guest experience, and preparation of coffee and food. I'm just not certain why the experiences became so negative so quickly. Is it a management or hiring issue?
I highly recommend avoiding this location. Prices are just too expensive, and we were only using it as a weekend treat. Therefore, it was extremely disappointing to have this type of overwhelmingly negative experience. I also contacted customer service via the app since we mostly do mobile orders, and they have yet to get back to us regarding a refund for those incorrectly made and terrible tasting coffees. I guess their corporate customer service has issues as well. I think I'll take my business to local coffee shops or Starbucks from now on.
Atmosphere: 1
Food: 1
Service: 1
Cody Caronchi
I never had an issue with coffee or donuts here. But today I ordered a bacon egg cheese crousant, and I can't even eat it all, I'm halfway through but I can't even stomach it. It taste like soap or some kind of cleaning supply. I will never order food here again aside from donuts, disgusting. Waste of money on samwich.
Atmosphere: 4
Food: 1
Service: 5
Terri Mason
This particular Dunk'in is affordable and they always get it right.
Ordered online...the order was all wrong! I ordered 4 glazed and 2 chocolate glazed... they sent four cake instead! The donut holes were very stale...and the latte was horrible with no coffee or flavor at all! I will definitely NOT order from here again...my husband tried to warn me, because he works in Bedford, and said they were terrible...for a 30 dollars order...I should have listened!!
They’re so nice but bro I paid 2 dollars extra for a 3 dollar bagel to get extra cream cheese and got a burnt bagel with barely anything on it 🥀🥀🥀
Last week,they didnt give back my debit card. Went back mayb an hour later after realizing. Found out they used it for the next order after mine. i didnt even want to waste time to fight it. went today... super slow...
Hot chocolate Was just Brown hot water. No flavor at all. Horrible service. Bad attitude from employees today 04-15-2025
Great place to get the morning started. Your drinks breakfast donuts
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts, Hash Browns
It have the buckets for the munchkins
Atmosphere: 5
Food: 5
Service: 5
Always Great service...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Did ice coffee way to much milk hardly any coffee flavor
Atmosphere: 5
Service: 5
The little girl there at the register with the red hair was sooo cool & down to earth. Her smile & laughter was infectious & she deserves all the raises. She made our day with her friendliness.
Atmosphere: 5
Food: 5
Service: 5
Every time I come to this location they are prompt and my drink is always made perfectly! There haven't been any inconsistencies in the taste and I surely appreciate that.
Food: 5
Service: 5
Restaurantji Recommends
Well, I’m more of a Dunkins guy. I definitely prefer this over Starbucks.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Bagels, Donuts
I've been here several times..Just giving the benefit of the locstion...and every time my donuts taste stale...not made fresh..and my latte was full of ice..I ordered 50 donuts holes...they were beyond stale...they was crumbling in my hand..never going back
Food: 1
Service: 1
The first three times I went to this Dunkin Donuts location were great. The coffee tasted fresh and made correctly and the donuts were fresh and delicious. The employees were also okay...(they didn't go out of their way to smile or acknowledge my presence but that's okay, I get it, working with customers all day can be draining.) Recently, the location has started rapidly going downhill. The past 2 times were absolutely some of the worst I've experienced at any restaurant. First off, the employees look really dour at this location. It's definitely a negative vibe you can pick up on in the atmosphere. We placed an order through the app, and they left out the smores donut we ordered. However, they placed our order on the counter without the smores donut in the bag. When we asked, they said the smores donut was discontinued. Okay...fair enough. No apology or offer to give a new donut. We had to ask them for a different donut. Also, if they knew the donut was out, why not tape a note to the bag or hold the order until we ask for it so they can explain it was out of stock? Additionally, the replacement donut they gave was inedible. It was a boston cream donut that had barely any icing and just a dash of cream towards the end of the donut. The coffee also was noticeably watered down that time.
The second negative experience occurred on Sunday, Sept 1st. My significant other and I both ordered cold brew coffees - one was pumpkin and the other was butter pecan. We placed the order through the app. It was waiting at the order pickup counter for us, and I could immediately tell that it was made wrong. There was no cold foam in either, and they were put in the wrong type of container. The cold brews are normally in the sip cups so you can taste the cold foam. Any other container just doesn't make sense. They had them in regular cups with straws. I took a taste of the butter pecan "cold brew" I ordered, and it just tasted like water with a very faint hint of old tasting butter pecan. It was downright nasty. No coffee taste at all. My partner's pumpkin cold brew tasted extremely off as well. It was definitely made wrong. I asked the worker if it could be put in the correct cup, and she did reluctantly put it in a new cup. It still tasted awful. Also, the maple sugar bacon wrap was inedible. It was hard, tasteless, and extremely stale. The pumpkin muffin that was ordered by my significant other had no frosting on it, but he did state it tasted good.
This location takes no pride in its customer service, guest experience, and preparation of coffee and food. I'm just not certain why the experiences became so negative so quickly. Is it a management or hiring issue?
I highly recommend avoiding this location. Prices are just too expensive, and we were only using it as a weekend treat. Therefore, it was extremely disappointing to have this type of overwhelmingly negative experience. I also contacted customer service via the app since we mostly do mobile orders, and they have yet to get back to us regarding a refund for those incorrectly made and terrible tasting coffees. I guess their corporate customer service has issues as well. I think I'll take my business to local coffee shops or Starbucks from now on.
Atmosphere: 1
Food: 1
Service: 1
I never had an issue with coffee or donuts here. But today I ordered a bacon egg cheese crousant, and I can't even eat it all, I'm halfway through but I can't even stomach it. It taste like soap or some kind of cleaning supply. I will never order food here again aside from donuts, disgusting. Waste of money on samwich.
Atmosphere: 4
Food: 1
Service: 5
This particular Dunk'in is affordable and they always get it right.
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