Tracks End Restaurant

I stopped and ordered a small chef salad and paid $6.50 to go. I left a 20% tip and had no problem with the waitress. There was only one other person in the business. It was not like it was packed. The menu said the salad came with the usual lettuce/onion/cheese/tomato/egg/ham/turkey. I was coming through Belv. to go home to Milan. I got home and discovered I purchased a dinner salad or so I have to assume which is $3.25. The salad had barely a handful of lettuce and 1/2 egg and cheese/tomato/onion--NO MEAT. That is not a chef salad by any means and $6.50 for a dinner salad was overpriced. I called to notify them of the mistake and all the manager could tell the waitess that the next time I stop I could get another small chef salad for half price. I told her that was unacceptable for me to drive all the way from Milan to Belv. and back for a small chef salad and pay half price when I had already paid $6.50 for a small dinner salad. I finally asked the waitress to tell the owner to contact me that evening and we needed to discuss this. I waited for her to return my call and she never did. I called back and the waitress said she was too tired from working and was home for the night and would call me the next day. I told the waitress that I was going to be busy that Saturday. I had a lot to do and I was not going to sit by my home phone--I do not have a cell phone and wait for her to call me. I asked the waitress for her name and phone number and she could not give it to me. This is the poorest way of compensating a customer I have ever dealt with. I was told the next time I came in they would give me a salad. I informed her that I would not be coming through Belv. for another 4 months and would be April. I am sure they were going to remember me and I was entitled to a free small chef salad. Mind you I also order a triple club sandwich with this salad as I was planning on making the salad a meal the following day. My bill came to $14.05 for a club sandwich and a small dinner salad. This is not the way you treat customers if you expect to have them come back. I had been there twice before. The first time I had no problems with my sandwich but my friend ordered sausage and gravy over biscuits and the gravy was drowning in black pepper. So bad she chocked on her first bite and said she could not eat it and left the meal. I told her to complain but she didn't. I stopped the second time and I thought the chef's salad was very filling and good and that is why I made a point to return. I guess not. Don't go there as they do not want to make it right. I even left my name and address and phone number and told the waitress to have them mail me my refund. They can't do that either. CROOKS!!! I will report them to the BBB. Follow up to my previous comment. I waited for the manager to call me the next day as she said she would. She never called and I waited. I called and was given her number and o ask for Tiffany. Tiffany was not there and she never called like she said. I asked if she could call me and she said she was not available. I asked the person if she could handle my complaint and she hung up on me. I was very polite with this lady but obviously they will not take care of their customers as a good business should do. I am stuck with a $6.50 dinner salad that has a hand full if that of wilted lettuce and no meat and it was definitely not the size of a small chef salad. I have never been treated so horribly by a business and one who refuses to make things right with their customers.If I had known how I was being treated I would not have left even a 20% tip to the waitress because all she really needed to do is take my order and hand it to me. Of course, it is not the waitresses fault. Perhaps someone should inspect the order before it goes out because the chef doesn't know the difference between a dinner/small chef or a large chef salad. If I didn't live over 1/2 hour away I would bring it back but then it is wilted and I am sure they would turn around and serve it to another customer.

Atmosphere: 2

Food: 1

Service: 1

Great burger. Fries were OK a bit wimpy and no salt but easy fix.

Atmosphere: 5

Food: 4

Service: 5

Depends, total five stars if the only two people I allow to make my food otherwise exactly this

Atmosphere: 1

Food: 3

Service: 2

I come here when I end up coming to Bellevue. Small town diner vibe with great selections, and the food is always tasty.

Atmosphere: 5

Food: 5

Service: 5

Good food and service! Came in around 3am only place open. Friendly greeting. Mad food fast and efficient and made to order for my bf who wanted a Philly steak omlette and the sweet guy made it for him. Clean tables and environment definitely recommend

Atmosphere: 5

Food: 5

Service: 5

They have staff issues & I don't mean understaffed. Slow... nonresponsive, food sitting under heat lamp for long durations b4 served. Had 1 solid hour after long time to wait to even order & still no food. Paid for drink, told was leaving. No breakfast that day

Atmosphere: 1

Food: 1

Service: 1

good food at reasonable prices, friendly staff, clean

Portions are small, food is mostly just heat and serve workers sometimes act like you are being a pain in the a** for ordering food. Not worth the price.

Atmosphere: 1

Food: 1

Service: 1

Typical railroad food. Leaves your body faster than in it.

Atmosphere: 1

Food: 1

Service: 1

It was 12:40am. This was the only place open for REAL FOOD, not fast food. I ordered “The Caboose” with a side of bacon. The male server/cook was quick to take my order. Food was quick and hot! Thank you for being open 24 hours! We are staying at Great Wolf Lodge. I can’t believe there isn’t a 24 hour diner closer!

Atmosphere: 5

Food: 5

Service: 5

Clean and quiet little spot. Food was good and came out quick. Service was good till we waited for the waitress to get our check. We ended up going to the counter to pay.

Atmosphere: 5

Food: 5

Service: 4

Great food and prices! Service was outstanding! I plan on returning.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns, Toast

Place looked dirty, table we sat at was not clean. Food took along time to prepare. Only two other customers that were ordering food. Food portions were small and overcooked and smashed thin we ordered two Philly sandwiches. Meat was one thin slice and charred. Side Onion rings were good and side of fries were good. Service was poor , she was talking loudly and complaining to another costumer about the job and the about other staff members that were on site. She seemed upset with the cook. You could see her go into the kitchen and start preparing food and yelling at the cook. Don’t think she washed her hands either.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fries

Hasn't been open to the public in like a year. Only open for the dorm next door. If this isn't true, make sure you unlock your doors and answer your phone because I've been out there several times in the last year with no luck. One time, I sat down and the waitress was mad that I was able to get into the place because the door was unlocked. I just left.

Loved the food and the waitress. A real bang for your buck. I got the club sandwich and it was amazing.

Atmosphere: 5

Food: 5

Service: 5