DISGUSTING!! Please avoid this "restraunt" at all cost!! The "staff" were nothing but teenagers that clearly DID NOT take their job descriptions seriously!! One of them put a slice of cheese on the other teen workers hat and laughed, and looked at me for confirmation that it was"funny"!! I indeed thought otherwise!! I told the "manager" another teenager, and he pretended to care!! This restraunt used to have outstanding service, clearly they have downgraded and should hire REAL adults in their establishment!!
Jason Becker
BLT Snack order .... 1 strip of bacon & Mayo .... MISSING L & TReuben missing Thousand IslandItalian missing ItalianPhilly missing MayoVery Sad.
Atmosphere: 3
Food: 1
Service: 4
Drew SJ
I have been coming to Penn Station for 10+ years, and I have never encountered a representative of your company so rude and poorly trained in customer service as the young lady that goes by Nia. Apparently, she's the Manager (on Duty).In any case, my (sandwich) order (#129) was made incorrectly (with mustard). While I was clear in my requests as to how I would have liked my sandwich made, Nia literally rushed me as I was explaining how I would like my sandwich made. She did so by using hand gestures and body language that any person would interpret as, "come on, let's get on with it." The unfortunate result of which ended with my order being wrong.I will never spend my money at this location, again. I imagine she's probably a nice gal otherwise, though she treated me awfully and without cause -- and then screwed up my sandwich. When I asked her to remake it, she said, "I've already turned everything off." Absolutely unacceptable. She shouldn't be a Manager. I'm a small business owner. If one of my staff members EVER interacted with our customers the way she did me, I would fire her and not think twice about it.I was craving the sandwich I requested, but ended up just wasting $30. I want my money back.
melvin jackson
I have the chicken philly along with the fries. My wife had teriyaki chicken sub. We shared each other's subs. They were delicious, plan on returning soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
K R
This used to be my go-to location specifically because it was clean and food was always good. Not any more! Unfriendly staff members to start but hey whatever. The fries were literally cold, not cool but cold. The whole establishment smells of dirty grease and mold. The tables were absolutely disgusting, covered in debris and super sticky. This place needs shut down a few days and clean itself up!! Hire some new FRIENDLY staff too. Gross experience, won't be back!
Atmosphere: 1
Food: 1
Service: 1
Dave Kocuba
Had order delivered. Ordered 2 sandwiches. One was completely wrong. My Pepsi was totally flat and we did not get any napkins.
Sherry Stewart
I bit into my Philly and chipped my tooth from the pieces of plastic in my
Food: 1
Rina
Delicious!!! Vinegar on top of the fries is the cherry on top!
Atmosphere: 5
Food: 5
Service: 5
Michael Jackson
Always great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reuben
Shaun Evans MENACE
Good food and service. Dine in area was cold but overall a good experience.
I love this place and the food is exceptional. And I received a compliment from one of the workers and I appreciate him!!!!! You know who you are lol!!!!!???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
Jetta Man
Subs are made fresh to order. Nice dining environment as well. Shop is located in Bexley, in the heart of Capitol University.
Atmosphere: 4
Food: 5
Service: 5
Venus Toles
My sandwich had sauce when I asked for none.remade sandwich ? wasn't what I asked for only customer order 2 sandwich wasn't right.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Pizza, Sub
D W
It was busy but the line moved at a steady pace. Love the fries!
Leroinica Ayers
Order large fry, the fries were still cold and soggy in the middle. They were not cooked to completion.
DISGUSTING!! Please avoid this "restraunt" at all cost!! The "staff" were nothing but teenagers that clearly DID NOT take their job descriptions seriously!! One of them put a slice of cheese on the other teen workers hat and laughed, and looked at me for confirmation that it was"funny"!! I indeed thought otherwise!! I told the "manager" another teenager, and he pretended to care!! This restraunt used to have outstanding service, clearly they have downgraded and should hire REAL adults in their establishment!!
BLT Snack order .... 1 strip of bacon & Mayo .... MISSING L & TReuben missing Thousand IslandItalian missing ItalianPhilly missing MayoVery Sad.
Atmosphere: 3
Food: 1
Service: 4
I have been coming to Penn Station for 10+ years, and I have never encountered a representative of your company so rude and poorly trained in customer service as the young lady that goes by Nia. Apparently, she's the Manager (on Duty).In any case, my (sandwich) order (#129) was made incorrectly (with mustard). While I was clear in my requests as to how I would have liked my sandwich made, Nia literally rushed me as I was explaining how I would like my sandwich made. She did so by using hand gestures and body language that any person would interpret as, "come on, let's get on with it." The unfortunate result of which ended with my order being wrong.I will never spend my money at this location, again. I imagine she's probably a nice gal otherwise, though she treated me awfully and without cause -- and then screwed up my sandwich. When I asked her to remake it, she said, "I've already turned everything off." Absolutely unacceptable. She shouldn't be a Manager. I'm a small business owner. If one of my staff members EVER interacted with our customers the way she did me, I would fire her and not think twice about it.I was craving the sandwich I requested, but ended up just wasting $30. I want my money back.
I have the chicken philly along with the fries. My wife had teriyaki chicken sub. We shared each other's subs. They were delicious, plan on returning soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
This used to be my go-to location specifically because it was clean and food was always good. Not any more! Unfriendly staff members to start but hey whatever. The fries were literally cold, not cool but cold. The whole establishment smells of dirty grease and mold. The tables were absolutely disgusting, covered in debris and super sticky. This place needs shut down a few days and clean itself up!! Hire some new FRIENDLY staff too. Gross experience, won't be back!
Atmosphere: 1
Food: 1
Service: 1
Had order delivered. Ordered 2 sandwiches. One was completely wrong. My Pepsi was totally flat and we did not get any napkins.
I bit into my Philly and chipped my tooth from the pieces of plastic in my
Food: 1
Delicious!!! Vinegar on top of the fries is the cherry on top!
Atmosphere: 5
Food: 5
Service: 5
Always great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reuben
Good food and service. Dine in area was cold but overall a good experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak
Restaurantji Recommends
I love this place and the food is exceptional. And I received a compliment from one of the workers and I appreciate him!!!!! You know who you are lol!!!!!???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
Subs are made fresh to order. Nice dining environment as well. Shop is located in Bexley, in the heart of Capitol University.
Atmosphere: 4
Food: 5
Service: 5
My sandwich had sauce when I asked for none.remade sandwich ? wasn't what I asked for only customer order 2 sandwich wasn't right.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Pizza, Sub
It was busy but the line moved at a steady pace. Love the fries!
Order large fry, the fries were still cold and soggy in the middle. They were not cooked to completion.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Sub, Fresh-Cut Fries